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Freshdesk
April 03, 2023

Freshdesk

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Freshdesk

We use Freshdesk as our main Help Desk ticketing solution.
  • Support
  • Training
  • Ease of Use
  • Growth Plan Features
  • Ability to hide login screen in the growth plan
  • Ability to turn off Freshdesk login within the custom sso template
  • Faster resolution times
  • Enduser satisfaction
Plans could use improvements to allow more basic features within the growth plan.
Yes it has helped

Do you think Freshdesk delivers good value for the price?

Not sure

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Well suited for small businesses and non-profits. It could use some improvement in the pricing per agent and the features allowed within the growth plan. Overall, I am pleased with the ease of use and performance. I am not sure if it would be cost effective at the enterprise level without changes to the plans.

Freshdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
7.4
Customer portal
6
IVR
6
Social integration
8
Email support
9
Help Desk CRM integration
8