Freshdesk Review
July 18, 2023
Freshdesk Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Freshdesk for both our Customer Support team and our Finance team. We are pretty advanced users with lots of automation and custom code. We use Freshdesk for Tickets, chats, calls, and for the bot. We also occasionally use it to send emails. We do a lot of data analytics and the Freshdesk stats are exported to be a part of that.
- Free tier
- Customization
- Simple Basics
- Customer Support inconsistency
- Features locked behind paywalls
- Data analytics
- Open APIS
- We have been able to increase our CSATS by using Freshdesk
They aren't as well connected as we'd like, but they do connect at least a little bit. We have some stuff set up so the chat to ticket handoff is pretty smooth.
It is easier to start with, but less robust overall. Freshdesk has a better free tier, and had some advanced customization capabilities. Zendesk is easier to get to an advanced level with, has more and better integrations, and has a better data tool. HubSpot is comparable to Freshdesk, it can even feel less robust at times, but it is better integrated with the rest of the HubSpot suite.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes