What users are saying about
5 Ratings
Top Rated
1050 Ratings
5 Ratings
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Score 9.4 out of 100
Top Rated
1050 Ratings
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Score 8 out of 100

Likelihood to Recommend

12d Synergy

12d Synergy and its ability to handle all file types really suited the engineering industry.
Anonymous | TrustRadius Reviewer

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

12d Synergy
Confluence
7.9
Task Management
12d Synergy
Confluence
8.5
Gantt Charts
12d Synergy
Confluence
7.9
Scheduling
12d Synergy
Confluence
7.2
Workflow Automation
12d Synergy
Confluence
7.7
Mobile Access
12d Synergy
Confluence
7.8
Search
12d Synergy
Confluence
8.0
Visual planning tools
12d Synergy
Confluence
7.9

Communication

12d Synergy
Confluence
8.1
Chat
12d Synergy
Confluence
6.4
Notifications
12d Synergy
Confluence
8.9
Discussions
12d Synergy
Confluence
8.4
Surveys
12d Synergy
Confluence
7.0
Internal knowledgebase
12d Synergy
Confluence
9.1
Integrates with GoToMeeting
12d Synergy
Confluence
6.0
Integrates with Gmail and Google Hangouts
12d Synergy
Confluence
9.3
Integrates with Outlook
12d Synergy
Confluence
9.6

File Sharing & Management

12d Synergy
Confluence
8.5
Versioning
12d Synergy
Confluence
8.9
Video files
12d Synergy
Confluence
7.9
Audio files
12d Synergy
Confluence
8.2
Document collaboration
12d Synergy
Confluence
9.1
Access control
12d Synergy
Confluence
9.1
Advanced security features
12d Synergy
Confluence
8.9
Integrates with Google Drive
12d Synergy
Confluence
7.9
Device sync
12d Synergy
Confluence
7.9

Pros

12d Synergy

  • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
  • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
Anonymous | TrustRadius Reviewer

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

Cons

12d Synergy

  • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
  • Improved speeds when referencing shared files from other 12d model projects.
Travis March | TrustRadius Reviewer

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

Likelihood to Renew

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Reliability and Availability

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 3 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

Performance

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.8
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

12d Synergy

12d Synergy 9.1
Based on 4 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Patrick Cavanagh | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Implementation Rating

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.0
Based on 2 answers
Great process overall
Anonymous | TrustRadius Reviewer

Alternatives Considered

12d Synergy

Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
Anonymous | TrustRadius Reviewer

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Scalability

12d Synergy

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Return on Investment

12d Synergy

  • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
  • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
Anonymous | TrustRadius Reviewer

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Pricing Details

12d Synergy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7.00*

* Per user

12d Synergy Editions & Modules

Edition
Email Management$0.00
Document Management$0.00
Advanced Data Management$0.00
    Additional Pricing Details

    Confluence

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Confluence Editions & Modules

    On-premise Edition
    Server10.001
    Server2700.002
    Server5300.003
    Server10,200.004
    Server19,800.005
    Server30,000.006
    Server45,000.007
    Server90,000.008
    Server150,000.009
    Data Center15,000.0010
    Data Center30,000.0011
    Data Center52,000.0012
    Data Center79,200.0013
    Data Center105,600.0014
    Data Center132,000.0015
    Data Center143,000.0016
    Data Center154,000.0017
    Data Center165,000.0018
    Data Center176,000.0019
    Data Center187,000.0020
    Data Center198,000.0021
    Data Center209,000.0022
    Data Center220,000.0023
    1. 10 Users - Perpetual License
    2. 25 Users - Perpetual License
    3. 50 Users - Perpetual License
    4. 100 Users - Perpetual License
    5. 250 Users - Perpetual License
    6. 500 Users - Perpetual License
    7. 2,000 Users - Perpetual License
    8. 10,000 Users - Perpetual License
    9. 10,001+ Users - Perpetual License
    10. 500 Users - Annually
    11. 1,000 Users - Annually
    12. 2,000 Users - Annually
    13. 3,000 Users - Annually
    14. 4,000 Users - Annually
    15. 5,000 Users - Annually
    16. 10,000 Users - Annually
    17. 15,000 Users - Annually
    18. 20,000 Users - Annually
    19. 25,000 Users - Annually
    20. 30,000 Users - Annually
    21. 35,000 Users - Annually
    22. 40,000 Users - Annually
    23. 40,001+ Users - Annually
    SaaS Edition
    Free0.001
    Standard5.002
    Premium10.002
    EnterpriseContact Sales
    1. Free for 10 Users
    2. Per User Per Month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    12d Synergy
    9.4
    Confluence
    8.5

    Likelihood to Renew

    12d Synergy
    Confluence
    10.0

    Usability

    12d Synergy
    Confluence
    8.6

    Reliability and Availability

    12d Synergy
    Confluence
    10.0

    Performance

    12d Synergy
    Confluence
    9.8

    Support Rating

    12d Synergy
    9.1
    Confluence
    8.5

    Implementation Rating

    12d Synergy
    Confluence
    9.0

    Scalability

    12d Synergy
    Confluence
    10.0

    Add comparison