What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 8 reviews and ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 94 reviews and ratings
Feature Set Ratings
Enterprise Content Management
12d Synergy
Feature Set Not Supported
N/A

8.3
Laserfiche
83%
Laserfiche ranks higher in 12/12 features
Laserfiche ranks higher in 12/12 features
Content capture & imaging
N/A
0 Ratings

8.4
84%
25 Ratings
File sync, storage & archiving
N/A
0 Ratings

7.5
75%
25 Ratings
Document management
N/A
0 Ratings

8.5
85%
25 Ratings
Records management
N/A
0 Ratings

8.1
81%
24 Ratings
Content search & retrieval
N/A
0 Ratings

8.6
86%
24 Ratings
Enterprise content collaboration
N/A
0 Ratings

8.4
84%
20 Ratings
Content publishing & creation
N/A
0 Ratings

8.3
83%
16 Ratings
Security, risk management & information governance
N/A
0 Ratings

8.7
87%
22 Ratings
Contract lifecycle management
N/A
0 Ratings

8.6
86%
19 Ratings
Automated workflows
N/A
0 Ratings

9.0
90%
16 Ratings
Mobile support
N/A
0 Ratings

8.3
83%
10 Ratings
Integration
N/A
0 Ratings

7.4
74%
17 Ratings
Attribute Ratings
- 12d Synergy is rated higher in 1 area: Likelihood to Recommend
- Laserfiche is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.4
12d Synergy
94%
4 Ratings

8.0
Laserfiche
80%
48 Ratings
Likelihood to Renew
12d Synergy
N/A
0 Ratings

8.6
Laserfiche
86%
16 Ratings
Usability
12d Synergy
N/A
0 Ratings

8.0
Laserfiche
80%
7 Ratings
Availability
12d Synergy
N/A
0 Ratings

10.0
Laserfiche
100%
4 Ratings
Performance
12d Synergy
N/A
0 Ratings

9.0
Laserfiche
90%
2 Ratings
Support Rating
9.2
12d Synergy
92%
8 Ratings

9.4
Laserfiche
94%
18 Ratings
Online Training
12d Synergy
N/A
0 Ratings

10.0
Laserfiche
100%
1 Rating
Likelihood to Recommend
12d Synergy
12d Synergy and its ability to handle all file types really suited the engineering industry.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesLaserfiche
Laserfiche is a great and recommendable application that has helped us to reduce errors and increase our performance. I like the ability to easily and simply automate workflows which have improved our organization's tasks efficiency. I highly recommend it since it meets all our requirements effortlessly.
Senior Project Manager
Larsen & ToubroConstruction, 10,001+ employees
Pros
12d Synergy
- Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
- Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesLaserfiche
- Automates routine reports that do not need to be entered into our formal reporting system.
- Allows for anonymous submission of complaints or tips from the public.
- Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
Accreditation Manager
Department of Public Safety, Police Technical Services DivisionLaw Enforcement, 51-200 employees
Cons
12d Synergy
- 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
- Improved speeds when referencing shared files from other 12d model projects.
Design Manager
WSP in Australia & New ZealandCivil Engineering, 10,001+ employees
Laserfiche
- Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
- CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
Dept. Head Secretary for Building & Planning
Cowlitz County, WAGovernment Administration, 501-1000 employees
Pricing Details
12d Synergy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7.00
Starting Price
$0
12d Synergy Editions & Modules
Edition
Email Management | $0.00 |
---|---|
Document Management | $0.00 |
Advanced Data Management | $0.00 |
- none
Additional Pricing Details
—Laserfiche
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 per month
Laserfiche Editions & Modules
Edition
Subscription | $50.001 |
---|
- per month
Additional Pricing Details
—Likelihood to Renew
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 8.6
Based on 16 answers
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Finance Clerk
City of Oak ForestGovernment Administration, 51-200 employees
Usability
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 8.0
Based on 7 answers
Laserfiche is a very easy product to use on both a technical and end-user level. This makes it readily incorporated into an organization. It does require planning and experience to avoid pitfalls, but it is the rare product that our end users have adapted to so quickly. In a short few years, our organization has become heavily reliant on Laserfiche and has re-shaped the way we architect our systems and solutions.Laserfiche has excellent documentation and training for both technical and business users. And finally, they have a very capable professional services arm.

Verified User
Team Lead in Information Technology
Insurance Company, 201-500 employeesReliability and Availability
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 10.0
Based on 4 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Sr Application Manager
Collin CountyGovernment Administration, 1001-5000 employees
Performance
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 9.0
Based on 2 answers
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.

Verified User
Team Lead in Information Technology
Insurance Company, 201-500 employeesSupport Rating
12d Synergy
12d Synergy 9.2
Based on 8 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Senior Civil Engineering Designer
ArcadisCivil Engineering, 10,001+ employees
Laserfiche
Laserfiche 9.4
Based on 18 answers
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Records Management Technician, Public Works and Utilities
City of Westminster, ColoradoGovernment Administration, 1001-5000 employees
Online Training
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Facilities Plans Coordinator/Laserfiche Administrator
Virginia TechHigher Education, 5001-10,000 employees
Alternatives Considered
12d Synergy
Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesLaserfiche
Laserfiche offered me a free trial and I found it more cost-effective and suitable for my business. Although Trello has a lot more features, most of them are not required for our business. Also, we had a bad a really bad experience with the customer service of Trello. Laserfiche is way better and quick to respond to and resolve customer queries.
Insurance Specialist
InsurewellFinancial Services, 11-50 employees
Return on Investment
12d Synergy
- 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
- Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesLaserfiche
- Most of our customers see an immediate ROI on time savings, and better information analysis and records search. Paper processes replaced by Laserfiche are no longer plagued with situations where a single person knows where large numbers of documents are for example.
Laserfiche Application Specialist
Gordon Flesch CompanyInformation Technology and Services, 501-1000 employees