What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 5 reviews and ratings
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 67 reviews and ratings
Likelihood to Recommend
12d Synergy
12d Synergy and its ability to handle all file types really suited the engineering industry.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesLaserfiche
Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
Dept. Head Secretary for Building & Planning
Cowlitz County, WAGovernment Administration, 501-1000 employees
Feature Rating Comparison
Enterprise Content Management
12d Synergy
—
Laserfiche
8.8
Content capture & imaging
12d Synergy
—
Laserfiche
9.3
File sync, storage & archiving
12d Synergy
—
Laserfiche
9.4
Document management
12d Synergy
—
Laserfiche
9.5
Records management
12d Synergy
—
Laserfiche
9.4
Content search & retrieval
12d Synergy
—
Laserfiche
8.8
Enterprise content collaboration
12d Synergy
—
Laserfiche
8.2
Content publishing & creation
12d Synergy
—
Laserfiche
8.5
Security, risk management & information governance
12d Synergy
—
Laserfiche
9.1
Contract lifecycle management
12d Synergy
—
Laserfiche
8.0
Automated workflows
12d Synergy
—
Laserfiche
9.1
Mobile support
12d Synergy
—
Laserfiche
8.3
Integration
12d Synergy
—
Laserfiche
8.1
Pros
12d Synergy
- Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
- Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesLaserfiche
- Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
- Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
- Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
- Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).

Verified User
Team Lead in Information Technology
Insurance Company, 201-500 employeesCons
12d Synergy
- 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
- Improved speeds when referencing shared files from other 12d model projects.
Design Manager
WSP in Australia & New ZealandCivil Engineering, 10,001+ employees
Laserfiche
- Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
- Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
- Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
Laserfiche Application Specialist
Gordon Flesch CompanyInformation Technology and Services, 501-1000 employees
Likelihood to Renew
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 8.6
Based on 16 answers
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Finance Clerk
City of Oak ForestGovernment Administration, 51-200 employees
Usability
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 10.0
Based on 6 answers
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
Lead Solutions Architect
ImageNet Consulting, LLCInformation Technology and Services, 201-500 employees
Reliability and Availability
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Sr Application Manager
Collin CountyGovernment Administration, 1001-5000 employees
Performance
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.

Verified User
Team Lead in Information Technology
Insurance Company, 201-500 employeesSupport Rating
12d Synergy
12d Synergy 9.1
Based on 4 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Senior Civil Engineering Designer
ArcadisCivil Engineering, 10,001+ employees
Laserfiche
Laserfiche 9.4
Based on 9 answers
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Records Management Technician, Public Works and Utilities
City of Westminster, ColoradoGovernment Administration, 1001-5000 employees
Online Training
12d Synergy
No score
No answers yet
No answers on this topic
Laserfiche
Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Facilities Plans Coordinator/Laserfiche Administrator
Virginia TechHigher Education, 5001-10,000 employees
Alternatives Considered
12d Synergy
Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesLaserfiche
Laserfiche is the leader in the ECM industry, and I believe will stand toe to toe with any competitor on the market. Not only is it on of the most advanced systems for an enterprise wide solution, but the cost is also very competitive. I also do not believe there is any competitor with an integrated forms module.
Senior Account Manager
Proven Business SystemsBusiness Supplies and Equipment, 51-200 employees
Return on Investment
12d Synergy
- 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
- Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesLaserfiche
- Better customer service- if it's in laserfiche you can reproduce a document immediately.
- Better use of office space as my old fashioned file cabinets that used to take up wall space have decreased in size as I use my Laserfiche filing system instead. Only when necessary is a 'hard copy' kept in a file cabinet such as legal documents, original certificates, permits, etc.
- Employee empowerment- staff can research a particular subject by reviewing the files in laserfiche. Reading/skimming several pages is easier and you don't clutter your desk with old, dusty manila folders!
Administrative Assistant-Parks & Rec Dep
Arlington Heights Park DistrictRecreational Facilities and Services, 501-1000 employees
Screenshots
12d Synergy
—Pricing Details
12d Synergy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7.00*
* Per user
12d Synergy Editions & Modules
Edition
Email Management | $0.00 |
---|---|
Document Management | $0.00 |
Advanced Data Management | $0.00 |
Additional Pricing Details
—Laserfiche
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Laserfiche Editions & Modules
—