What users are saying about
8 Ratings
94 Ratings
8 Ratings
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Score 9.4 out of 100
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Enterprise Content Management

    12d Synergy

    Feature Set Not Supported
    N/A
    8.3

    Laserfiche

    83%
    Laserfiche ranks higher in 12/12 features

    Content capture & imaging

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    File sync, storage & archiving

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Document management

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    Records management

    N/A
    0 Ratings
    8.1
    81%
    24 Ratings

    Content search & retrieval

    N/A
    0 Ratings
    8.6
    86%
    24 Ratings

    Enterprise content collaboration

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Content publishing & creation

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Security, risk management & information governance

    N/A
    0 Ratings
    8.7
    87%
    22 Ratings

    Contract lifecycle management

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Automated workflows

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Integration

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Attribute Ratings

    • 12d Synergy is rated higher in 1 area: Likelihood to Recommend
    • Laserfiche is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.4

    12d Synergy

    94%
    4 Ratings
    8.0

    Laserfiche

    80%
    48 Ratings

    Likelihood to Renew

    12d Synergy

    N/A
    0 Ratings
    8.6

    Laserfiche

    86%
    16 Ratings

    Usability

    12d Synergy

    N/A
    0 Ratings
    8.0

    Laserfiche

    80%
    7 Ratings

    Availability

    12d Synergy

    N/A
    0 Ratings
    10.0

    Laserfiche

    100%
    4 Ratings

    Performance

    12d Synergy

    N/A
    0 Ratings
    9.0

    Laserfiche

    90%
    2 Ratings

    Support Rating

    9.2

    12d Synergy

    92%
    8 Ratings
    9.4

    Laserfiche

    94%
    18 Ratings

    Online Training

    12d Synergy

    N/A
    0 Ratings
    10.0

    Laserfiche

    100%
    1 Rating

    Likelihood to Recommend

    12d Synergy

    12d Synergy and its ability to handle all file types really suited the engineering industry.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    Laserfiche is a great and recommendable application that has helped us to reduce errors and increase our performance. I like the ability to easily and simply automate workflows which have improved our organization's tasks efficiency. I highly recommend it since it meets all our requirements effortlessly.
    Dennis Munywa | TrustRadius Reviewer

    Pros

    12d Synergy

    • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
    • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
    Anonymous | TrustRadius Reviewer

    Laserfiche

    • Automates routine reports that do not need to be entered into our formal reporting system.
    • Allows for anonymous submission of complaints or tips from the public.
    • Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
    Stephen Green | TrustRadius Reviewer

    Cons

    12d Synergy

    • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
    • Improved speeds when referencing shared files from other 12d model projects.
    Travis March | TrustRadius Reviewer

    Laserfiche

    • Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
    • CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
    Angela Jordan | TrustRadius Reviewer

    Pricing Details

    12d Synergy

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $7.00

    Starting Price

    $0

    12d Synergy Editions & Modules

    Edition
    Email Management$0.00
    Document Management$0.00
    Advanced Data Management$0.00
    1. none
    Additional Pricing Details

    Laserfiche

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 per month

    Laserfiche Editions & Modules

    Edition
    Subscription$50.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    12d Synergy

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 8.6
    Based on 16 answers
    We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
    Judy Nie | TrustRadius Reviewer

    Usability

    12d Synergy

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 8.0
    Based on 7 answers
    Laserfiche is a very easy product to use on both a technical and end-user level. This makes it readily incorporated into an organization. It does require planning and experience to avoid pitfalls, but it is the rare product that our end users have adapted to so quickly. In a short few years, our organization has become heavily reliant on Laserfiche and has re-shaped the way we architect our systems and solutions.Laserfiche has excellent documentation and training for both technical and business users. And finally, they have a very capable professional services arm.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    12d Synergy

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 10.0
    Based on 4 answers
    I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
    Tim Nolan | TrustRadius Reviewer

    Performance

    12d Synergy

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 9.0
    Based on 2 answers
    Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
    Anonymous | TrustRadius Reviewer

    Support Rating

    12d Synergy

    12d Synergy 9.2
    Based on 8 answers
    The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
    Patrick Cavanagh | TrustRadius Reviewer

    Laserfiche

    Laserfiche 9.4
    Based on 18 answers
    I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
    Alexa Siebert | TrustRadius Reviewer

    Online Training

    12d Synergy

    No score
    No answers yet
    No answers on this topic

    Laserfiche

    Laserfiche 10.0
    Based on 1 answer
    Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
    Sheree Montgomery | TrustRadius Reviewer

    Alternatives Considered

    12d Synergy

    Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    Laserfiche offered me a free trial and I found it more cost-effective and suitable for my business. Although Trello has a lot more features, most of them are not required for our business. Also, we had a bad a really bad experience with the customer service of Trello. Laserfiche is way better and quick to respond to and resolve customer queries.
    Mandar Parab | TrustRadius Reviewer

    Return on Investment

    12d Synergy

    • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
    • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
    Anonymous | TrustRadius Reviewer

    Laserfiche

    • Most of our customers see an immediate ROI on time savings, and better information analysis and records search. Paper processes replaced by Laserfiche are no longer plagued with situations where a single person knows where large numbers of documents are for example.
    Glen Murie | TrustRadius Reviewer

    Screenshots

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