What users are saying about
56 Ratings
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Top Rated
746 Ratings
56 Ratings
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Score 8.3 out of 100

Zoho CRM

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Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Zoho CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.3

1CRM

93%
8.0

Zoho CRM

80%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.4
84%
216 Ratings

Workflow management

9.6
96%
5 Ratings
7.9
79%
205 Ratings

Territory management

9.3
93%
5 Ratings
7.8
78%
154 Ratings

Opportunity management

9.6
96%
5 Ratings
8.2
82%
196 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.8
78%
192 Ratings

Contract management

8.8
88%
5 Ratings
8.3
83%
153 Ratings

Quote & order management

9.6
96%
5 Ratings
7.9
79%
157 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.0
80%
192 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.7
77%
145 Ratings

Customer Service & Support

9.6

1CRM

96%
7.5

Zoho CRM

75%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.7
77%
169 Ratings

Call center management

10.0
100%
5 Ratings
7.5
75%
135 Ratings

Help desk management

9.3
93%
4 Ratings
7.4
74%
150 Ratings

Marketing Automation

8.5

1CRM

85%
8.4

Zoho CRM

84%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.5
85%
201 Ratings

Email marketing

8.3
83%
5 Ratings
8.2
82%
171 Ratings

CRM Project Management

9.0

1CRM

90%
8.2

Zoho CRM

82%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.3
83%
194 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.1
81%
141 Ratings

Reporting

9.4
94%
5 Ratings
8.2
82%
186 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.2

Zoho CRM

82%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.0
80%
170 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.3
83%
181 Ratings

Customizable reports

9.1
91%
5 Ratings
8.3
83%
191 Ratings

Customization

8.9

1CRM

89%
8.0

Zoho CRM

80%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.4
84%
215 Ratings

Custom objects

9.3
93%
4 Ratings
8.1
81%
169 Ratings

Scripting environment

8.6
86%
4 Ratings
7.7
77%
137 Ratings

API for custom integration

8.7
87%
4 Ratings
7.7
77%
152 Ratings

Security

9.3

1CRM

93%
8.7

Zoho CRM

87%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.7
87%
180 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.8
88%
201 Ratings

Social CRM

9.1

1CRM

91%
7.8

Zoho CRM

78%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.9
79%
130 Ratings

Social engagement

9.2
92%
4 Ratings
7.8
78%
125 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
7.6

Zoho CRM

76%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
7.9
79%
161 Ratings

Compensation management

8.6
86%
4 Ratings
7.3
73%
107 Ratings

Platform

7.7

1CRM

77%
7.8

Zoho CRM

78%
Zoho CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.8
78%
180 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.4

Zoho CRM

84%
244 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.9

Zoho CRM

89%
32 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.3

Zoho CRM

83%
178 Ratings

Availability

1CRM

N/A
0 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

1CRM

N/A
0 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

1CRM

N/A
0 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

1CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

1CRM

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

1CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

1CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Zoho CRM

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Professional Services

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
  • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
  • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Aononna Tazin | TrustRadius Reviewer

Screenshots

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