56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
Zoho CRM
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 746 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
- Zoho CRM ranks higher in 1 feature set: Platform
Sales Force Automation

9.3
1CRM
93%

8.0
Zoho CRM
80%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

8.4
84%
216 Ratings
Workflow management

9.6
96%
5 Ratings

7.9
79%
205 Ratings
Territory management

9.3
93%
5 Ratings

7.8
78%
154 Ratings
Opportunity management

9.6
96%
5 Ratings

8.2
82%
196 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

7.8
78%
192 Ratings
Contract management

8.8
88%
5 Ratings

8.3
83%
153 Ratings
Quote & order management

9.6
96%
5 Ratings

7.9
79%
157 Ratings
Interaction tracking

9.6
96%
5 Ratings

8.0
80%
192 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

7.7
77%
145 Ratings
Customer Service & Support

9.6
1CRM
96%

7.5
Zoho CRM
75%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

7.7
77%
169 Ratings
Call center management

10.0
100%
5 Ratings

7.5
75%
135 Ratings
Help desk management

9.3
93%
4 Ratings

7.4
74%
150 Ratings
Marketing Automation

8.5
1CRM
85%

8.4
Zoho CRM
84%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

8.5
85%
201 Ratings
Email marketing

8.3
83%
5 Ratings

8.2
82%
171 Ratings
CRM Project Management

9.0
1CRM
90%

8.2
Zoho CRM
82%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

8.3
83%
194 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

8.1
81%
141 Ratings
Reporting

9.4
94%
5 Ratings

8.2
82%
186 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

8.2
Zoho CRM
82%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

8.0
80%
170 Ratings
Pipeline visualization

9.4
94%
5 Ratings

8.3
83%
181 Ratings
Customizable reports

9.1
91%
5 Ratings

8.3
83%
191 Ratings
Customization

8.9
1CRM
89%

8.0
Zoho CRM
80%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

8.4
84%
215 Ratings
Custom objects

9.3
93%
4 Ratings

8.1
81%
169 Ratings
Scripting environment

8.6
86%
4 Ratings

7.7
77%
137 Ratings
API for custom integration

8.7
87%
4 Ratings

7.7
77%
152 Ratings
Security

9.3
1CRM
93%

8.7
Zoho CRM
87%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

8.7
87%
180 Ratings
Role-based user permissions

9.4
94%
5 Ratings

8.8
88%
201 Ratings
Social CRM

9.1
1CRM
91%

7.8
Zoho CRM
78%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

7.9
79%
130 Ratings
Social engagement

9.2
92%
4 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

7.6
Zoho CRM
76%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

7.9
79%
161 Ratings
Compensation management

8.6
86%
4 Ratings

7.3
73%
107 Ratings
Platform

7.7
1CRM
77%

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

7.8
78%
180 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.4
Zoho CRM
84%
244 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability

1CRM
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance

1CRM
N/A
0 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training

1CRM
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training

1CRM
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating

1CRM
N/A
0 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model

1CRM
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability

1CRM
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services

1CRM
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesZoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Zoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesSupport Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesZoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
1CRM
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees