1CRM vs Zoho CRM | TrustRadius

What users are saying about

Score 8 out of 10

Based on 40 reviews and ratings

Score 7.9 out of 10

Based on 449 reviews and ratings

Feature Rating Comparison

1CRM

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Zoho CRM

Case management

Call center management

Help desk management

1CRM

Zoho CRM

Lead management

Email marketing

1CRM

Zoho CRM

Task management

Billing and invoicing management

Reporting

1CRM

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

1CRM

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Zoho CRM

Single sign-on capability

Role-based user permissions

1CRM

Zoho CRM

Social data

Social engagement

1CRM

Zoho CRM

Marketing automation

Compensation management

1CRM

Zoho CRM

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 11-50 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
I wish it had an easier integration with our marketing platform, Hubspot.
I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.

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Marketing Coordinator

Cosmo DeNicola CompaniesEvents Services, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

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Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Zoho CRM 8.0

Based on 5 answers

There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.

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Business Owner

MiniFabrikamConsumer Services, 1-10 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Zoho CRM 7.0

Based on 5 answers

Horrible experience. They should send regular apologies and refunds to all existing customers.

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Attorney / Founder

Gupta Legal CenterLegal Services, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.0

Based on 4 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

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Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.

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Installer/sales

Right Now MobilityHospital & Health Care, 1-10 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
We are able to get our work done in a user-friendly environment. It helps the day run much smoother.

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Sales Associate

ICANotes LLCComputer Software, 11-50 employees

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Screenshots

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See All (10) Zoho CRM Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

1CRM Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$12*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$12¹
Professional	$20¹
Enterprise	$35¹
Ultimate	$45¹

per user, per month

Additional Pricing Details

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Rating Summary

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

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