What users are saying about
37 Ratings
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Top Rated
411 Ratings
37 Ratings
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Score 7.7 out of 100

Zoho CRM

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Top Rated
411 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Zoho CRM
7.9
Customer data management / contact management
1CRM
9.0
Zoho CRM
8.2
Workflow management
1CRM
9.0
Zoho CRM
8.2
Territory management
1CRM
9.0
Zoho CRM
7.9
Opportunity management
1CRM
10.0
Zoho CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Zoho CRM
7.2
Contract management
1CRM
7.0
Zoho CRM
7.5
Quote & order management
1CRM
10.0
Zoho CRM
7.7
Interaction tracking
1CRM
9.0
Zoho CRM
8.5
Channel / partner relationship management
1CRM
9.0
Zoho CRM
7.7

Customer Service & Support

1CRM
9.3
Zoho CRM
7.6
Case management
1CRM
10.0
Zoho CRM
7.7
Call center management
1CRM
9.0
Zoho CRM
7.6
Help desk management
1CRM
9.0
Zoho CRM
7.6

Marketing Automation

1CRM
10.0
Zoho CRM
8.0
Lead management
1CRM
10.0
Zoho CRM
8.1
Email marketing
1CRM
10.0
Zoho CRM
7.9

CRM Project Management

1CRM
9.7
Zoho CRM
7.9
Task management
1CRM
9.0
Zoho CRM
8.2
Billing and invoicing management
1CRM
10.0
Zoho CRM
7.7
Reporting
1CRM
10.0
Zoho CRM
7.9

CRM Reporting & Analytics

1CRM
9.0
Zoho CRM
8.1
Forecasting
1CRM
8.0
Zoho CRM
8.1
Pipeline visualization
1CRM
9.0
Zoho CRM
8.1
Customizable reports
1CRM
10.0
Zoho CRM
8.2

Customization

1CRM
8.5
Zoho CRM
8.4
Custom fields
1CRM
8.0
Zoho CRM
8.3
Custom objects
1CRM
8.0
Zoho CRM
8.2
Scripting environment
1CRM
9.0
Zoho CRM
8.8
API for custom integration
1CRM
9.0
Zoho CRM
8.1

Security

1CRM
8.5
Zoho CRM
8.4
Single sign-on capability
1CRM
8.0
Zoho CRM
8.4
Role-based user permissions
1CRM
9.0
Zoho CRM
8.4

Social CRM

1CRM
7.5
Zoho CRM
7.4
Social data
1CRM
7.0
Zoho CRM
7.5
Social engagement
1CRM
8.0
Zoho CRM
7.4

Integrations with 3rd-party Software

1CRM
9.5
Zoho CRM
7.5
Marketing automation
1CRM
9.0
Zoho CRM
7.7
Compensation management
1CRM
10.0
Zoho CRM
7.4

Platform

1CRM
9.0
Zoho CRM
7.1
Mobile access
1CRM
9.0
Zoho CRM
7.1

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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