1CRM vs Zoho CRM | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 8.3 out of 10

Based on 746 reviews and ratings

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Feature Set Ratings

1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
Zoho CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.3

1CRM

93%

8.0

Zoho CRM

80%

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

8.4

84%

216 Ratings

Workflow management

9.6

96%

5 Ratings

7.9

79%

205 Ratings

Territory management

9.3

93%

5 Ratings

7.8

78%

154 Ratings

Opportunity management

9.6

96%

5 Ratings

8.2

82%

196 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

7.8

78%

192 Ratings

Contract management

8.8

88%

5 Ratings

8.3

83%

153 Ratings

Quote & order management

9.6

96%

5 Ratings

7.9

79%

157 Ratings

Interaction tracking

9.6

96%

5 Ratings

8.0

80%

192 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

7.7

77%

145 Ratings

Customer Service & Support

9.6

1CRM

96%

7.5

Zoho CRM

75%

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

7.7

77%

169 Ratings

Call center management

10.0

100%

5 Ratings

7.5

75%

135 Ratings

Help desk management

9.3

93%

4 Ratings

7.4

74%

150 Ratings

Marketing Automation

8.5

1CRM

85%

8.4

Zoho CRM

84%

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

8.5

85%

201 Ratings

Email marketing

8.3

83%

5 Ratings

8.2

82%

171 Ratings

CRM Project Management

9.0

1CRM

90%

8.2

Zoho CRM

82%

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

8.3

83%

194 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

8.1

81%

141 Ratings

Reporting

9.4

94%

5 Ratings

8.2

82%

186 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

8.2

Zoho CRM

82%

1CRM ranks higher in 3/3 features

Forecasting

8.9

89%

5 Ratings

8.0

80%

170 Ratings

Pipeline visualization

9.4

94%

5 Ratings

8.3

83%

181 Ratings

Customizable reports

9.1

91%

5 Ratings

8.3

83%

191 Ratings

Customization

8.9

1CRM

89%

8.0

Zoho CRM

80%

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

8.4

84%

215 Ratings

Custom objects

9.3

93%

4 Ratings

8.1

81%

169 Ratings

Scripting environment

8.6

86%

4 Ratings

7.7

77%

137 Ratings

API for custom integration

8.7

87%

4 Ratings

7.7

77%

152 Ratings

Security

9.3

1CRM

93%

8.7

Zoho CRM

87%

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

8.7

87%

180 Ratings

Role-based user permissions

9.4

94%

5 Ratings

8.8

88%

201 Ratings

Social CRM

9.1

1CRM

91%

7.8

Zoho CRM

78%

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

7.9

79%

130 Ratings

Social engagement

9.2

92%

4 Ratings

7.8

78%

125 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

7.6

Zoho CRM

76%

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

7.9

79%

161 Ratings

Compensation management

8.6

86%

4 Ratings

7.3

73%

107 Ratings

Platform

7.7

1CRM

77%

7.8

Zoho CRM

78%

Zoho CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

7.8

78%

180 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

8.4

Zoho CRM

84%

244 Ratings

1CRM

N/A

0 Ratings

8.9

Zoho CRM

89%

32 Ratings

1CRM

96%

4 Ratings

8.3

Zoho CRM

83%

178 Ratings

1CRM

N/A

0 Ratings

8.0

Zoho CRM

80%

4 Ratings

1CRM

N/A

0 Ratings

6.5

Zoho CRM

65%

4 Ratings

1CRM

97%

4 Ratings

8.2

Zoho CRM

82%

76 Ratings

1CRM

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

1CRM

N/A

0 Ratings

8.5

Zoho CRM

85%

6 Ratings

1CRM

N/A

0 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

1CRM

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

1CRM

N/A

0 Ratings

8.5

Zoho CRM

85%

2 Ratings

1CRM

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Sales management.
Marketing management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 244 answers on this topic

Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

View all 5 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 244 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoho CRM 8.9

Based on 32 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 32 answers on this topic

Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

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Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

View all 4 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 4 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

Read full review

Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

View all 12 answers on this topic

Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

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Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

View all 5 answers on this topic

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 244 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

View all 244 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots

1CRM

Zoho CRM

1CRM

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Zoho CRM

Case management

Call center management

Help desk management

1CRM

Zoho CRM

Lead management

Email marketing

1CRM

Zoho CRM

Task management

Billing and invoicing management

Reporting

1CRM

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

1CRM

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Zoho CRM

Single sign-on capability

Role-based user permissions

1CRM

Zoho CRM

Social data

Social engagement

1CRM

Zoho CRM

Marketing automation

Compensation management

1CRM

Zoho CRM

Mobile access

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

1CRM

Zoho CRM

Likelihood to Recommend

1CRM

Zoho CRM