Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1Password
Score 9.1 out of 10
N/A
AgileBits in Toronto offers 1Password, a password manager available to both private individuals and businesses, touting a unique approach to multi-factor authentication to improve security.
$2.99
per month
IT Glue
Score 8.0 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
1PasswordIT Glue
Editions & Modules
1Password
$2.99
per month
Teams
$3.99
per user/per month
1Password Families
$4.99
per month
Business
$7.99
per user/per month
Enterprise
Custom Pricing
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
1PasswordIT Glue
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional Details
More Pricing Information
Best Alternatives
1PasswordIT Glue
Small Businesses
RoboForm
RoboForm
Score 9.6 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
KeePass
KeePass
Score 9.3 out of 10
MSB Docs
MSB Docs
Score 9.6 out of 10
Enterprises
KeePass
KeePass
Score 9.3 out of 10
M‑Files
M‑Files
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1PasswordIT Glue
Likelihood to Recommend
8.4
(47 ratings)
7.0
(25 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
9.0
(7 ratings)
Performance
-
(0 ratings)
8.9
(6 ratings)
Support Rating
8.8
(17 ratings)
8.0
(7 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
1PasswordIT Glue
Likelihood to Recommend
1Password (AgileBits, Inc)
I've described how I use it to manage confidential client logins for the websites I develop for them. Every site has a myriad of things that need logins - from setting up their domain name and hosting, to building the WordPress site, to getting them set up with email and maintaining their sites. When I need to provide IT support to our staff, I have my phone right there to log in to their computers to address the issues. When I want to order cookies from Amazon or check my home's security camera settings, it's there for personal needs as well. There are sharing features that I haven't explored enough to be comfortable with setting up for staff. They may be just great, but it is a place where I personally don't make use of the program.
Read full review
Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Read full review
Pros
1Password (AgileBits, Inc)
  • 1Password's Watchtower service is a real value add - 1Password monitors the security news for evidence of security breaches containing your credentials and alerts you if you have been impacted. That is a huge value as it enables you to get out in front of a security breach and be proactive in protecting yourself.
  • 1Password's core strength is that it makes it easy to practice good security hygiene by using strong, unique passwords for each site you interact with. This is something that all password managers do now, but offering an easy experience is key.
  • 1Password's password sharing features makes it easy to share team credentials with other team members, and to decide who amongst the team gets access to the designated credentials.
Read full review
Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Read full review
Cons
1Password (AgileBits, Inc)
  • 1Password is so secure, that it lacks a self-managed "forget your password" functionality which means that as a manager, I have to approve password resets which may slow down some users.
  • On Chrome, the extension sometimes stops working when the browser is updated.
Read full review
Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Read full review
Likelihood to Renew
1Password (AgileBits, Inc)
Its simplicity and vast functionality provide a solution to a former pain point for our organization. As long as 1P exists, we'll be customers.
Read full review
Kaseya
No answers on this topic
Usability
1Password (AgileBits, Inc)
The 1Password app design is top notch, much better than a couple other password managers I've looked at. The app and service are very flexible, allowing for many different types of data storage. The browser extensions generally work very well, allowing for easy access to login information while using pretty much any modern web browser.
Read full review
Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Read full review
Performance
1Password (AgileBits, Inc)
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Read full review
Support Rating
1Password (AgileBits, Inc)
I have never had any issues with 1Password and they have always been able to answer my questions adequately resolve my issues. Furthermore, they have a robust peer forum that can be accessed. They have helpful "Get to know Apps", videos and many articles to assist in the process of using the product.
Read full review
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Read full review
Alternatives Considered
1Password (AgileBits, Inc)
I don't know any of the software in the list, but normally, I used to save logins in Chrome - whether work or private, in separate accounts of course. Chrome stores information, even credit card info in plain text, that is easy to crack. 1Password is a step up, or even, several steps up from there. The Master key is stored in a Google service though, that 1Password gave me in a pdf format, but I consider that safe
Read full review
Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Read full review
Return on Investment
1Password (AgileBits, Inc)
  • 1Password has empowered me to meet the stringent security demands of my organization without having to resort to complex, time-intensive encryption setups to store all of my various credentials. Instead of wasting time on building, configuring, and maintaining such infrastructure, 1Password manages it for me.
  • 1Password's annual subscription pricing model is reasonable, given a great deal of value, it has provided me, both personally and in my business operations. I don't need to invest capital into secure storage infrastructure to ensure that I always have my credentials at my fingertips, and I prefer to have a dedicated, focused security company own the hardware behind this great service.
  • The fact that I control my 1Password account means that I can get double the use out of it: personal and professional account credentials sit side-by-side in my secure vault. Because I do not need to rely on my internal IT department to provide access, I am confident in storing whatever I need to store.
Read full review
Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
Read full review
ScreenShots

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs