EchoSpan 360-Degree Feedback Tool vs ADP Workforce Now

• Competency library is robust - includes pretty much any competency that you would need
• Excellent customer service, both online (demonstrations of how to) and via phone/email
• Completely customizable - different targets can have different competencies, rater types, rating scales, etc.

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• Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
• Direct deposit - no more printing out checks and distributing to all employees.

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• It took us a little while to figure out how to set up a 360 (we didn't watch the demo videos until later), but once we did, it was very easy to use.

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• The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
• Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
• The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.

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• It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.

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• As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
• Far fewer payroll errors leads to improved employee moral and less time fixing said errors.

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