EchoSpan 360-Degree Feedback Tool vs ADP Workforce Now

• Competency library is robust - includes pretty much any competency that you would need
• Excellent customer service, both online (demonstrations of how to) and via phone/email
• Completely customizable - different targets can have different competencies, rater types, rating scales, etc.

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• Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
• Direct deposit - no more printing out checks and distributing to all employees.

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• It took us a little while to figure out how to set up a 360 (we didn't watch the demo videos until later), but once we did, it was very easy to use.

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• Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
• The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
• Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.

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• Self Awareness
• Better hiring processes

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• We are now able to focus on other areas of our business instead of trying to build reports manually.
• Our payroll is now in our hands. We know the process, where the money is going and how to resolve issues for our employees.
• The organizational charts have saved our owners and all of our managers a ton of time and effort knowing what their orgs look like. We didn't have anything like that before that wasn't completely manual.

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