<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1791 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1791 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Human Resource Management

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    7.7

    ADP Workforce Now

    77%
    ADP Workforce Now ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.4
    84%
    839 Ratings

    Employment history

    N/A
    0 Ratings
    8.2
    82%
    869 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    7.9
    79%
    822 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    7.6
    76%
    845 Ratings

    Organizational charting

    N/A
    0 Ratings
    6.8
    68%
    590 Ratings

    Organization and location management

    N/A
    0 Ratings
    7.5
    75%
    653 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    7.4
    74%
    600 Ratings

    Payroll Management

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    8.2

    ADP Workforce Now

    82%
    ADP Workforce Now ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    8.6
    86%
    922 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    7.7
    77%
    363 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.1
    81%
    240 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    744 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.7
    87%
    913 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.1
    81%
    720 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    438 Ratings

    Leave and Attendance Management

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    7.8

    ADP Workforce Now

    78%
    ADP Workforce Now ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    8.0
    80%
    714 Ratings

    Balance details

    N/A
    0 Ratings
    7.8
    78%
    746 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.8
    78%
    603 Ratings

    Employee Self Service

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    8.2

    ADP Workforce Now

    82%
    ADP Workforce Now ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.6
    86%
    910 Ratings

    Update personal information

    N/A
    0 Ratings
    8.6
    86%
    898 Ratings

    View company policy documentation

    N/A
    0 Ratings
    8.3
    83%
    724 Ratings

    Employee recognition

    N/A
    0 Ratings
    7.6
    76%
    341 Ratings

    View job history

    N/A
    0 Ratings
    7.7
    77%
    32 Ratings

    Asset Management

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    6.0

    ADP Workforce Now

    60%
    ADP Workforce Now ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    HR Reporting

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    7.3

    ADP Workforce Now

    73%
    ADP Workforce Now ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    7.4
    74%
    859 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.5
    75%
    855 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    7.0
    70%
    514 Ratings

    Onboarding

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    8.2

    ADP Workforce Now

    82%
    ADP Workforce Now ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.3
    83%
    61 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.0
    80%
    48 Ratings

    Performance and Goals

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    7.5

    ADP Workforce Now

    75%
    ADP Workforce Now ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    7.7
    77%
    220 Ratings

    Individual goal setting

    N/A
    0 Ratings
    7.5
    75%
    269 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    7.4
    74%
    220 Ratings

    Performance tracking

    N/A
    0 Ratings
    7.5
    75%
    259 Ratings

    Performance Management

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    7.5

    ADP Workforce Now

    75%
    ADP Workforce Now ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    7.3
    73%
    334 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    7.3
    73%
    287 Ratings

    Review status tracking

    N/A
    0 Ratings
    7.4
    74%
    342 Ratings

    Review reminders

    N/A
    0 Ratings
    7.7
    77%
    349 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    7.7
    77%
    289 Ratings

    Succession Planning

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    6.0

    ADP Workforce Now

    60%
    ADP Workforce Now ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    5.8
    58%
    6 Ratings

    Candidate ranking

    N/A
    0 Ratings
    5.8
    58%
    6 Ratings

    Candidate search

    N/A
    0 Ratings
    6.3
    63%
    7 Ratings

    Candidate development

    N/A
    0 Ratings
    6.2
    62%
    6 Ratings

    Recruiting / ATS

    EchoSpan 360-Degree Feedback Tool

    Feature Set Not Supported
    N/A
    6.9

    ADP Workforce Now

    69%
    ADP Workforce Now ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    7.8
    78%
    334 Ratings

    Company Website Posting

    N/A
    0 Ratings
    7.9
    79%
    331 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.4
    74%
    269 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    7.5
    75%
    294 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    2.3
    23%
    8 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    7.8
    78%
    334 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    7.9
    79%
    353 Ratings

    Attribute Ratings

    • EchoSpan 360-Degree Feedback Tool is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Performance

    Likelihood to Recommend

    9.0

    EchoSpan 360-Degree Feedback Tool

    90%
    3 Ratings
    8.0

    ADP Workforce Now

    80%
    1012 Ratings

    Likelihood to Renew

    9.6

    EchoSpan 360-Degree Feedback Tool

    96%
    2 Ratings
    8.7

    ADP Workforce Now

    87%
    78 Ratings

    Usability

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    7.6

    ADP Workforce Now

    76%
    72 Ratings

    Availability

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    8.2

    ADP Workforce Now

    82%
    19 Ratings

    Performance

    9.0

    EchoSpan 360-Degree Feedback Tool

    90%
    2 Ratings
    7.8

    ADP Workforce Now

    78%
    17 Ratings

    Support Rating

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    7.5

    ADP Workforce Now

    75%
    419 Ratings

    In-Person Training

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    4.9

    ADP Workforce Now

    49%
    8 Ratings

    Online Training

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    6.4

    ADP Workforce Now

    64%
    17 Ratings

    Implementation Rating

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    6.5

    ADP Workforce Now

    65%
    52 Ratings

    Product Scalability

    EchoSpan 360-Degree Feedback Tool

    N/A
    0 Ratings
    7.6

    ADP Workforce Now

    76%
    674 Ratings

    Likelihood to Recommend

    EchoSpan 360-Degree Feedback Tool

    I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
    Ellen Spara | TrustRadius Reviewer

    ADP Workforce Now

    ADP Workforce Now is a leading player and has experience in this space. They are constantly evolving and creating solutions for us, so I know I am not stuck with old technology. They provide news and industry updates that I greatly appreciate and use as one of my main sources of keeping up in the industry. I also take advantage of their webinars as often as I can. There are also so many layers to what they do, and that can sometimes be a challenge to determine who the right person is to talk to. The online help request and ticketing system have been valuable to me to get the help I need. For the most part, there is a very efficient response and only occasionally have I had an issue with not getting a timely reply.
    Ginny Haralson | TrustRadius Reviewer

    Pros

    EchoSpan 360-Degree Feedback Tool

    • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
    • Filled our request for customization and were easy to work with.
    • Excellent on-line training videos
    Michelle Martfeld | TrustRadius Reviewer

    ADP Workforce Now

    • Employee profiles; pay, personal, and employment are easy to navigate and edit.
    • Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
    • We can easily upload a file with hourly employees' hours.
    Mariana Shih | TrustRadius Reviewer

    Cons

    EchoSpan 360-Degree Feedback Tool

    • EchoSpan's 360s are completely customizable, so content improvements are up to the user
    Ben Dattner | TrustRadius Reviewer

    ADP Workforce Now

    • After updates, the system is often buggy, which is annoying.
    • Running custom reports is an awesome addition but it is complicated for new users.
    • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
    Brandon Cerney | TrustRadius Reviewer

    Pricing Details

    EchoSpan 360-Degree Feedback Tool

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    EchoSpan 360-Degree Feedback Tool Editions & Modules

    Additional Pricing Details

    ADP Workforce Now

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $0

    ADP Workforce Now Editions & Modules

    Edition
    EssentialContact sales team
    EnhancedContact sales team
    CompleteContact sales team
    HR ProContact sales team
    Payroll EssentialsContact sales team
    HR PlusContact sales team
    Hiring AdvantageContact sales team
    Performance PlusContact sales team
    1. none
    Additional Pricing Details
    Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

    Likelihood to Renew

    EchoSpan 360-Degree Feedback Tool

    EchoSpan 360-Degree Feedback Tool 9.6
    Based on 2 answers
    Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
    Michelle Martfeld | TrustRadius Reviewer

    ADP Workforce Now

    ADP Workforce Now 8.7
    Based on 78 answers
    Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
    Samuel Rodriguez | TrustRadius Reviewer

    Usability

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 7.6
    Based on 72 answers
    Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
    Melissa Rauch | TrustRadius Reviewer

    Reliability and Availability

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 8.2
    Based on 19 answers
    ADP outages are very rare
    Stephanie Swap | TrustRadius Reviewer

    Performance

    EchoSpan 360-Degree Feedback Tool

    EchoSpan 360-Degree Feedback Tool 9.0
    Based on 2 answers
    The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
    Michelle Martfeld | TrustRadius Reviewer

    ADP Workforce Now

    ADP Workforce Now 7.8
    Based on 17 answers
    Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
    Stephanie Bidle | TrustRadius Reviewer

    Support Rating

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 7.5
    Based on 419 answers
    It is clear that ADP Workforce Now is consistently supported with new updates and Beta testing new functions. While I can't say I've utilized every function or tries many of the new ones that come out, it is clear that the product will be supported well for a long time. ADP isn't going anywhere.
    Meir Brodsky | TrustRadius Reviewer

    In-Person Training

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 4.9
    Based on 8 answers
    In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
    Stephanie Bidle | TrustRadius Reviewer

    Online Training

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 6.4
    Based on 17 answers
    At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
    Nancy Carey | TrustRadius Reviewer

    Implementation Rating

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 6.5
    Based on 52 answers
    Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
    Caroline Dula, CPP | TrustRadius Reviewer

    Alternatives Considered

    EchoSpan 360-Degree Feedback Tool

    I've seen or used several of the other 360 tools. EchoSpan is better in nearly every way. It is more customizable. It can be administered completely by someone internally, so no need to request someone to set up a 360 - you can just do it yourself. Competency library is great, and you can create others if you want to. Reports are easy to interpret. Very good customer service
    Ellen Spara | TrustRadius Reviewer

    ADP Workforce Now

    ADP is a lot more user friendly both on the administrator and employee side and the reports can be converted to Excel to help when doing various projects for the company. Ceridian is the only one that I have used [in] respect to benefits, so I can't compare any of the other products.
    Amanda Rohde | TrustRadius Reviewer

    Scalability

    EchoSpan 360-Degree Feedback Tool

    No score
    No answers yet
    No answers on this topic

    ADP Workforce Now

    ADP Workforce Now 7.6
    Based on 674 answers
    Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.
    Lavette Bobbitt | TrustRadius Reviewer

    Return on Investment

    EchoSpan 360-Degree Feedback Tool

    • Greater feedback at all levels
    • Increased awareness of challenges and opportunities
    • Better communication and collaboration
    Ben Dattner | TrustRadius Reviewer

    ADP Workforce Now

    • Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
    • Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
    Julie Snow | TrustRadius Reviewer

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