Excellent customer support.
Overall Satisfaction with EchoSpan 360-Degree Feedback Tool
- EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
- Filled our request for customization and were easy to work with.
- Excellent on-line training videos
- It would be beneficial if the system automatically reported if an email was returned because of an incorrect address.
- It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.
As a 360 assessment it rates very well when compared to our previous vendor. 360-Degree Feedback is more affordable so it allows departments to avail themselves of the opportunity to help their team members learn more about themselves, which would have been cost-prohibitive with our previous vendor.
The support department has been FANTASTIC! Quick responses on all any small issues and easy to work with for customizing templates. The system allows us to add rater groups and increase the group sizes easily.