Excellent customer support.
Updated July 26, 2016

Excellent customer support.

Michelle Martfeld | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EchoSpan 360-Degree Feedback Tool

We use it for team building and for leadership programs as initial assessment. We will use it across the organization when asked and have facilitators in house ready to debrief the assessment. So far, the facilitators have found the assessments easy to follow for this purpose.
  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
  • It would be beneficial if the system automatically reported if an email was returned because of an incorrect address.
  • It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.
Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.

As a 360 assessment it rates very well when compared to our previous vendor. 360-Degree Feedback is more affordable so it allows departments to avail themselves of the opportunity to help their team members learn more about themselves, which would have been cost-prohibitive with our previous vendor.

The support department has been FANTASTIC! Quick responses on all any small issues and easy to work with for customizing templates. The system allows us to add rater groups and increase the group sizes easily.

Using EchoSpan 360-Degree Feedback Tool

Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!

EchoSpan 360-Degree Feedback Tool Reliability

The system is easy to use, the Echospan support is fantastic and the cost is very competitive.