What users are saying about
56 Ratings
68 Ratings
56 Ratings
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Score 7.8 out of 100
68 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    7.6

    Amazon Chime

    76%
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    27 Ratings

    High quality video

    N/A
    0 Ratings
    7.4
    74%
    27 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.8
    68%
    22 Ratings

    Mobile support

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.1

    Amazon Chime

    81%
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    7.4

    Amazon Chime

    74%
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Slideshows

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Amazon Chime

    78%
    Amazon Chime ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    7.9
    79%
    22 Ratings

    Audience polling

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Q&A

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    8.6

    Amazon Chime

    86%
    Amazon Chime ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.5
    85%
    19 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Attribute Ratings

    • Amazon Chime is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    7.4

    Amazon Chime

    74%
    28 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.7

    Amazon Chime

    87%
    16 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Amazon AWS

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Amazon AWS

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Amazon AWS

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Amazon Chime

    Starting Price

    $0

    Editions & Modules

    Amazon Chime editions and modules pricing
    EditionModules
    Meetings - BasicFree1
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent4
    Business Calling - Receive TextFree5
    Business Calling - Send TextCountry Dependent6
    Business Calling - Phone Numbers1.007

    Footnotes

    1. none
    2. *per user per day
    3. per minute
    4. per minute
    5. US Only
    6. none
    7. per number per month, US Only

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *up to $15.00 per user per month

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Amazon AWS

    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Amazon AWS

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Amazon AWS

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Read full review

    Screenshots

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