What users are saying about
56 Ratings
41 Ratings
56 Ratings
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Score 7.8 out of 100
41 Ratings
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Score 7 out of 100

Feature Set Ratings

    Project Management

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Mitel MiCollab

    78%
    Mitel MiCollab ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Gantt Charts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.1
    81%
    4 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.8
    68%
    11 Ratings

    Search

    N/A
    0 Ratings
    6.7
    67%
    8 Ratings

    Visual planning tools

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Communication

    3CX

    Feature Set Not Supported
    N/A
    7.3

    Mitel MiCollab

    73%
    Mitel MiCollab ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Notifications

    N/A
    0 Ratings
    8.1
    81%
    12 Ratings

    Discussions

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Surveys

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    5.3
    53%
    4 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    5.3
    53%
    4 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    File Sharing & Management

    3CX

    Feature Set Not Supported
    N/A
    7.1

    Mitel MiCollab

    71%
    Mitel MiCollab ranks higher in 7/7 features

    Video files

    N/A
    0 Ratings
    5.1
    51%
    5 Ratings

    Audio files

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Document collaboration

    N/A
    0 Ratings
    5.1
    51%
    5 Ratings

    Access control

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Device sync

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Attribute Ratings

    • Mitel MiCollab is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    7.2

    Mitel MiCollab

    72%
    13 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    9.0

    Mitel MiCollab

    90%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    6.4

    Mitel MiCollab

    64%
    6 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Mitel Networks Corporation

    MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Mitel Networks Corporation

    • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
    • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
    • The customer support for the product is first-rate. They are always present and helpful when needed.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Mitel Networks Corporation

    • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
    • Has chat feature to tag someone when they are on the phone, or you just don't want to call
    • App for smartphone allows for desk phone to cell phone collaboration
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Mitel MiCollab

    Starting Price

    Editions & Modules

    Mitel MiCollab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      3CX

      No answers on this topic

      Mitel Networks Corporation

      It's very easy to use and setup for everyone who is tech savvy or not!
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      Mitel Networks Corporation

      Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      Mitel Networks Corporation

      MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      Mitel Networks Corporation

      • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
      Read full review

      Screenshots

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