What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 34 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 16 reviews and ratings
Likelihood to Recommend
3CX
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesSangoma Asterisk
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Verified User
Director in Information Technology
Public Safety Company, 1001-5000 employeesPros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesSangoma Asterisk
- Call forwarding that I can trust stays on even if my phone "refreshes."
- Ability to setup various call rules and save them to use as needed.
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Cons
3CX
- It can include outgoing fax functionality
- Voice quality appears to suffer greatly with weak Internet signal
- Setting up conference calls could be made simpler
- Can include texting capability

Verified User
Engineer in Engineering
Civil Engineering Company, 11-50 employeesSangoma Asterisk
- Documentation is scarce, so you have to learn by trial and error.
- Not cloud-based, and there's no mobile app.
- The ability to email voicemail messages would be great.
Systems Administrator
NaturescapeConsumer Goods, 51-200 employees
Usability
3CX
3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Verified User
Manager in Information Technology
Automotive Company, 201-500 employeesSangoma Asterisk
No score
No answers yet
No answers on this topic
Support Rating
3CX
3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Sangoma Asterisk
Sangoma Asterisk 8.0
Based on 1 answer
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Alternatives Considered
3CX
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesSangoma Asterisk
[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
Senior Betting & Online DB Administrator
Intralot Italia S.p.A.- Gamenet GroupGambling & Casinos, 51-200 employees
Return on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Sangoma Asterisk
- being zero cost, we saved at least 3 million on what a legacy pbx would have cost
- the savings and speed means lower cost on our service making us more competitive
- stability

Verified User
Technician in Information Technology
Mental Health Care Company, 501-1000 employeesScreenshots
Sangoma Asterisk
—Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Sangoma Asterisk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Sangoma Asterisk Editions & Modules
—