13 Ratings
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Score 6.4 out of 100
4 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Unify Office by RingCentral, from Atos is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
10.0

Unify Office by RingCentral, from Atos

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

Unify Office by RingCentral, from Atos

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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Atos

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Atos

  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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Atos

  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unify Office by RingCentral, from Atos

    Starting Price

    $16.99 per user per month

    Editions & Modules

    Unify Office by RingCentral, from Atos editions and modules pricing
    EditionModules
    Standard€16.991
    Premium€22.992
    Ultimate€33.993

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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    Atos

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
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    Atos

    Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
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    Return on Investment

    8x8, Inc.

    • We are still learning all the nuances but we miss much fewer calls.
    • Transitioning calls to the appropriate person is much easier.
    • Ease of use.
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    Atos

    • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
    • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
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    Screenshots

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