What users are saying about
13 Ratings
7 Ratings
13 Ratings
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Score 6.4 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call park

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    9.8

    VirtualPBX

    98%
    VirtualPBX ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    9.0

    VirtualPBX

    90%
    VirtualPBX ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • VirtualPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    10.0

    VirtualPBX

    100%
    3 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    10.0

    VirtualPBX

    100%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    VirtualPBX

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    VirtualPBX

    We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    VirtualPBX

    • Customizable auto attendant
    • Reliability
    • Personalized phone conferencing
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    VirtualPBX

    • Integration of the application and virtual management features in that area such as High Availability
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VirtualPBX

      Starting Price

      $9 per month

      Editions & Modules

      VirtualPBX editions and modules pricing
      EditionModules
      Starter$9.001
      Flex$18.002
      Pro$24.003
      Premier$34.004

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user
      4. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Discount available for annual pricing.

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      VirtualPBX

      Once it works and has retain ROI.....keep it going
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      VirtualPBX

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      VirtualPBX

      Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      VirtualPBX

      • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
      Read full review

      Screenshots

      Add comparison