8x8 Express (discontinued) vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.0 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
VirtualPBX
Score 9.0 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
8x8 Express (discontinued)VirtualPBX
Editions & Modules
No answers on this topic
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
8x8 Express (discontinued)VirtualPBX
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
8x8 Express (discontinued)VirtualPBX
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
VirtualPBX
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
5% above category average
VirtualPBX
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
8% above category average
VirtualPBX
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation7.92 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
9% above category average
VirtualPBX
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
21% above category average
VirtualPBX
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
VirtualPBX
9.4
1 Ratings
14% above category average
Hosted PBX7.54 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings9.01 Ratings
Directory of employee names8.66 Ratings10.01 Ratings
User templates00 Ratings10.01 Ratings
Call reports00 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
8% above category average
VirtualPBX
9.4
1 Ratings
12% above category average
Answering rules9.06 Ratings10.01 Ratings
Call recording9.05 Ratings10.01 Ratings
Call park9.04 Ratings9.01 Ratings
Call screening9.34 Ratings9.01 Ratings
Message alerts9.25 Ratings9.01 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
13% above category average
VirtualPBX
9.0
1 Ratings
8% above category average
Mobile app for iOS9.73 Ratings9.01 Ratings
Mobile app for Android9.62 Ratings9.01 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
6% below category average
VirtualPBX
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Express (discontinued)
-
Ratings
VirtualPBX
9.8
1 Ratings
17% above category average
Video conferencing00 Ratings10.01 Ratings
Audio conferencing00 Ratings10.01 Ratings
Video screen sharing00 Ratings9.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Best Alternatives
8x8 Express (discontinued)VirtualPBX
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)VirtualPBX
Likelihood to Recommend
7.6
(8 ratings)
10.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
8x8 Express (discontinued)VirtualPBX
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
VirtualPBX
Once it works and has retain ROI.....keep it going
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
VirtualPBX
No answers on this topic
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Read full review
Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

Screenshot of