8x8 Work vs. HotTelecom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
HotTelecom
Score 10.0 out of 10
N/A
Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication. HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.
$5
Monthly fee + connection fee
Pricing
8x8 WorkHotTelecom
Editions & Modules
No answers on this topic
Virtual fax number
$30
Monthly fee + connection fee
Virtual PBX
$65
Monthly fee
Direct virtual phone number
from 5
Monthly fee + connection fee
Virtual SMS number
from 7
Monthly fee + connection fee
Toll-free (800) number
from 7
Monthly fee + connection fee
Offerings
Pricing Offerings
8x8 WorkHotTelecom
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEach price is the price of monthly fee. There might be an additional connection fee for the products.
More Pricing Information
Community Pulse
8x8 WorkHotTelecom
Features
8x8 WorkHotTelecom
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.5
463 Ratings
2% above category average
HotTelecom
10.0
5 Ratings
22% above category average
Hosted PBX8.9251 Ratings10.05 Ratings
Multi-level Interactive Voice Response (IVR)8.7115 Ratings10.05 Ratings
Directory of employee names8.5422 Ratings00 Ratings
Call reports00 Ratings10.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.6
516 Ratings
2% above category average
HotTelecom
10.0
5 Ratings
18% above category average
Answering rules8.7468 Ratings10.05 Ratings
Call recording8.6399 Ratings10.05 Ratings
Call park8.6369 Ratings10.05 Ratings
Call screening8.5356 Ratings10.05 Ratings
Message alerts8.6450 Ratings10.05 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
9.0
451 Ratings
6% above category average
HotTelecom
-
Ratings
Mobile app for iOS9.1379 Ratings00 Ratings
Mobile app for Android8.8292 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
-
Ratings
HotTelecom
9.0
5 Ratings
12% above category average
Audio conferencing00 Ratings9.05 Ratings
Best Alternatives
8x8 WorkHotTelecom
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Score 9.4 out of 10
CloudTalk
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Score 7.5 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
CloudTalk
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Score 7.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
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Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
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User Ratings
8x8 WorkHotTelecom
Likelihood to Recommend
8.5
(531 ratings)
10.0
(5 ratings)
Likelihood to Renew
9.8
(38 ratings)
-
(0 ratings)
Usability
8.7
(175 ratings)
-
(0 ratings)
Availability
8.8
(13 ratings)
-
(0 ratings)
Performance
8.3
(13 ratings)
-
(0 ratings)
Support Rating
9.1
(147 ratings)
9.6
(4 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
10.0
(17 ratings)
-
(0 ratings)
Configurability
7.9
(11 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.2
(10 ratings)
-
(0 ratings)
Ease of integration
8.2
(8 ratings)
-
(0 ratings)
Product Scalability
8.3
(13 ratings)
-
(0 ratings)
Professional Services
8.7
(7 ratings)
-
(0 ratings)
Vendor post-sale
8.8
(10 ratings)
-
(0 ratings)
Vendor pre-sale
8.8
(10 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkHotTelecom
Likelihood to Recommend
8x8 Inc.
As per my 8x8 work experience, I will give an 8 rating out of 10. Because 8x8 work is doing very nice in the communication field. 8x8 works to provide seamless, high-quality voice connections with our customers. It has a simple, easy-to-use user interface. I can use 8x8 from my phone, desktop, laptop, and desk phone, which is great.
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Beta Company
When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
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Pros
8x8 Inc.
  • 8x8 Work manages roles and permissions well. It is very simple to create permission groups needed for certain roles that may even overlap teams needs.
  • User management is fairly simple and straight forward.
  • Analytics reporting is good quality for the higher tier licenses
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Beta Company
  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
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Cons
8x8 Inc.
  • Click to dial for the web based client.
  • The ability to have specific contact lists that can be shared with certain teams only.
  • Group voicemail notification to show once a voicemail has been listened to by another member of the team.
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Beta Company
  • Video calling is not available as a feature.
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Likelihood to Renew
8x8 Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Beta Company
No answers on this topic
Usability
8x8 Inc.
8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.
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Beta Company
No answers on this topic
Reliability and Availability
8x8 Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Beta Company
No answers on this topic
Performance
8x8 Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Beta Company
No answers on this topic
Support Rating
8x8 Inc.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
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Beta Company
We are totally satisfied with help Customer Support. They were quick and responsive
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In-Person Training
8x8 Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Beta Company
No answers on this topic
Online Training
8x8 Inc.
online (video) training is good. No issues.
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Beta Company
No answers on this topic
Implementation Rating
8x8 Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Beta Company
No answers on this topic
Alternatives Considered
8x8 Inc.
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.
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Beta Company
No answers on this topic
Contract Terms and Pricing Model
8x8 Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Beta Company
No answers on this topic
Scalability
8x8 Inc.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
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Beta Company
No answers on this topic
Professional Services
8x8 Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Beta Company
No answers on this topic
Return on Investment
8x8 Inc.
  • Getting access to emergency voicemails left on our office lines when we are at home, on the weekend, or after hours.
  • Texting clients from a dedicated office line portal, keep things private and organized.
  • The ease of installation and helpful support when needed significantly limit the time wasted.
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Beta Company
  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
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ScreenShots

HotTelecom Screenshots

Screenshot of Personal account on the website. User can perform an order there.