8x8 Work vs. MessageMedia SMS

I love using it when I am working remotely. It allows me to do what I need to do without worrying about poor reception, and the app's features allow me to access everything I can while at my desk. It is very convenient and user-friendly. I used the service without the app for a while, and this is 1000% better!

Incentivized

Constant feedback when issues arise, wonderful Account Manager.

Incentivized

• Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
• Integrates with email systems to provide a unified view of customer interactions.
• Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.

Incentivized

• Customer service.
• Promptness.
• Value.

Incentivized

• Some of the line porting was more complicated and took longer than initially quoted
• 10-15 minute delay in the email integration feature caused us to look for an alternative option for ticketing. We need the ability to reply to our customers instantly
• SMS and fax included in the lower licenses tiers like many competitors do

Incentivized

• Technical information availability.

Incentivized

All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product

Incentivized

I think this is a great platform, especially for larger organizations that either A) have a dedicated team member to oversee the product or B) can capitalize on available APIs to build the product into their systems. For small businesses, the lack of service and partnership negatively impacts usability when you can not utilize the product's full functionality.

Incentivized

As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error

Incentivized

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Incentivized

We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.

Incentivized

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

Incentivized

online (video) training is good. No issues.

Incentivized

The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.

Incentivized

Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference

Incentivized

No vendor we compared met our needs like MessageMedia.

Incentivized

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

Incentivized

8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.

Incentivized

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

Incentivized

• 8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
• 8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.

Incentivized

• Appreciation from recipients.
• Confirmation of delivery to staff.

Incentivized