Acarda Outbound vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 7.8 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
Broadvoice
Score 8.7 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
Acarda OutboundBroadvoice
Editions & Modules
No answers on this topic
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
Acarda OutboundBroadvoice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
Acarda OutboundBroadvoice
Top Pros
Top Cons

No answers on this topic

Features
Acarda OutboundBroadvoice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
8.3
1 Ratings
1% below category average
Broadvoice
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Outbound response8.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
8.5
1 Ratings
3% above category average
Broadvoice
-
Ratings
Recording9.01 Ratings00 Ratings
Historical reporting8.01 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.3
69 Ratings
2% above category average
High quality audio00 Ratings8.168 Ratings
High quality video00 Ratings8.617 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.5
14 Ratings
5% above category average
Desktop sharing00 Ratings8.514 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.1
11 Ratings
1% above category average
Calendar integration00 Ratings8.38 Ratings
Meeting initiation00 Ratings7.89 Ratings
Record meetings / events00 Ratings8.28 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
7.9
11 Ratings
2% above category average
Live chat00 Ratings7.911 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.3
24 Ratings
10% above category average
User authentication00 Ratings8.421 Ratings
Participant roles & permissions00 Ratings8.224 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.5
71 Ratings
4% above category average
Hosted PBX00 Ratings8.641 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.530 Ratings
Directory of employee names00 Ratings8.358 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.2
93 Ratings
0% below category average
Answering rules00 Ratings8.479 Ratings
Call recording00 Ratings8.354 Ratings
Call park00 Ratings8.470 Ratings
Call screening00 Ratings8.464 Ratings
Message alerts00 Ratings8.577 Ratings
Business SMS/External Messaging00 Ratings7.731 Ratings
Online Fax00 Ratings8.439 Ratings
Voicemail Transcription00 Ratings7.750 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
7.8
67 Ratings
9% below category average
Mobile app for iOS00 Ratings7.762 Ratings
Mobile app for Android00 Ratings8.035 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Acarda Outbound
-
Ratings
Broadvoice
8.0
30 Ratings
6% above category average
Centralized communications management00 Ratings8.825 Ratings
Team messaging00 Ratings7.814 Ratings
Team document sharing00 Ratings7.66 Ratings
Call and meeting analytics00 Ratings7.816 Ratings
Best Alternatives
Acarda OutboundBroadvoice
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundBroadvoice
Likelihood to Recommend
8.0
(2 ratings)
9.0
(235 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(15 ratings)
Usability
-
(0 ratings)
8.5
(13 ratings)
Availability
-
(0 ratings)
8.6
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
-
(0 ratings)
8.5
(14 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.5
(2 ratings)
Implementation Rating
-
(0 ratings)
7.8
(7 ratings)
Configurability
-
(0 ratings)
6.8
(2 ratings)
Product Scalability
-
(0 ratings)
5.9
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
Acarda OutboundBroadvoice
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Pros
Acarda Sales Technologies
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Likelihood to Renew
Acarda Sales Technologies
No answers on this topic
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Usability
Acarda Sales Technologies
No answers on this topic
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Reliability and Availability
Acarda Sales Technologies
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Performance
Acarda Sales Technologies
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Support Rating
Acarda Sales Technologies
No answers on this topic
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
In-Person Training
Acarda Sales Technologies
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Online Training
Acarda Sales Technologies
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Implementation Rating
Acarda Sales Technologies
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Read full review
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Contract Terms and Pricing Model
Acarda Sales Technologies
No answers on this topic
Broadvoice
Did not assist in the purchase of this system.
Read full review
Scalability
Acarda Sales Technologies
No answers on this topic
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Return on Investment
Acarda Sales Technologies
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
Read full review
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.