What users are saying about
50 Ratings
5 Ratings
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Score 4.5 out of 100
50 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Accurate Background

While using Accurate Background services, one should not think they are paying for a service that will save them time.The only reason why I am using Accurate Background is that it is a compliance requirement in our organization and I would change without hesitation if I could.
Celine Mechain | TrustRadius Reviewer

HireRight

Pre-employment screenings for DOT regulated drivers is still a challenge and doesn't take advantage of the online ordering options that HireRight can offer for other roles (though the DOT is equally to blame for this). HireRight really shines when we are screening individuals for roles not regulated by the DOT, or when we are using their batch upload option to process large numbers of requests at once (e.g. random drug screenings, Annual MVR pulls). In these areas, it has saved us a huge amount of time that would have otherwise been wasted on repetitive, administrative tasks.
Daniel Hartmann | TrustRadius Reviewer

Pros

Accurate Background

  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
Anonymous | TrustRadius Reviewer

HireRight

  • We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
  • It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
  • The background checks themselves are aesthetically pleasing, which makes it easier to review results.
Anonymous | TrustRadius Reviewer

Cons

Accurate Background

  • There is no direct way to reach the verifications team and having customer service as a middleman sometimes adds a delay.
Anonymous | TrustRadius Reviewer

HireRight

  • Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
  • Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.
Alanise Ballenger | TrustRadius Reviewer

Likelihood to Renew

Accurate Background

No score
No answers yet
No answers on this topic

HireRight

HireRight 10.0
Based on 1 answer
Because I couldn't do my job without them!
Shannon Allen | TrustRadius Reviewer

Support Rating

Accurate Background

No score
No answers yet
No answers on this topic

HireRight

HireRight 8.1
Based on 8 answers
There are various ways you are able to call HireRight. They do have busy times and so the live chat is helpful because you are able to leave the chat open until an agent is available (and do work than being tied to a phone).
Krista-erika Lopez | TrustRadius Reviewer

Alternatives Considered

Accurate Background

Accurate Background has some competitors that are more costly on the international side of searches.
Celine Mechain | TrustRadius Reviewer

HireRight

We have used 2 or 3 other background check companies and I like HireRight because they are the easiest to get in touch with someone when any help is needed. The website is user friendly and you can easily check what is pending, what is completed, etc., across users. They are also much faster than the previous companies we worked with.
Caitlin Callahan | TrustRadius Reviewer

Return on Investment

Accurate Background

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
Anonymous | TrustRadius Reviewer

HireRight

  • HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.
Margaret Wood | TrustRadius Reviewer

Pricing Details

Accurate Background

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HireRight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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