What users are saying about
36 Ratings
3 Ratings
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Score 8.4 out of 101
36 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Accurate Background

Accurate is a global organization that has background checks available internationally. The report formatting could be improved. It's messy and difficult to read.
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HireRight

Pre-employment screenings for DOT regulated drivers is still a challenge and doesn't take advantage of the online ordering options that HireRight can offer for other roles (though the DOT is equally to blame for this). HireRight really shines when we are screening individuals for roles not regulated by the DOT, or when we are using their batch upload option to process large numbers of requests at once (e.g. random drug screenings, Annual MVR pulls). In these areas, it has saved us a huge amount of time that would have otherwise been wasted on repetitive, administrative tasks.
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Feature Rating Comparison

Recruiting / ATS

Accurate Background
7.0
HireRight
7.8
Job Requisition Management
Accurate Background
6.0
HireRight
8.0
Company Website Posting
Accurate Background
5.0
HireRight
6.4
Publish to Social Media
Accurate Background
7.0
HireRight
6.4
Customized Application Form
Accurate Background
7.0
HireRight
6.8
Candidate Search
Accurate Background
5.0
HireRight
8.7
Collaboration
Accurate Background
10.0
HireRight
8.3
Task Creation and Delegation
Accurate Background
10.0
HireRight
8.9
Email Templates
Accurate Background
3.0
HireRight
8.6
User Permissions
Accurate Background
8.0
HireRight
8.9
Notifications and Alerts
Accurate Background
9.0
HireRight
8.4
Reporting
Accurate Background
7.0
HireRight
8.2
Job Search Site Posting
Accurate Background
HireRight
6.4
Resume Management
Accurate Background
HireRight
6.4
Duplicate Candidate Prevention
Accurate Background
HireRight
8.9
Applicant Tracking
Accurate Background
HireRight
7.3

Pros

  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
No photo available
  • We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
  • It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
  • The background checks themselves are aesthetically pleasing, which makes it easier to review results.
No photo available

Cons

  • Background check report format could be improved by being easier to read. It's a little messy.
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  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
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Support

No score
No answers yet
No answers on this topic
HireRight2.7
Based on 1 answer
Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.
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Alternatives Considered

Accurate is much better. The most thorough background check company I have ever used.
No photo available
I have worked with over 20 background vendors, and believe HireRight is somewhere in the middle of the pack. My colleagues have had more hands-on experience with them lately, and have informed me things are getting better when it comes to verifications and customer service. Typically when a client comes to us, they already have HireRight as their vendor, however, we haven't felt the need to recommend a switch away yet.
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Return on Investment

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
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  • There hasn't really been any positive impact. HireRight usually does its job but not in a way where it is a huge value add.
  • There were times when we reviewed the notes in HireRight and noticed them reaching out to incorrect numbers, or we did our own calls our to complete verifications and they were done within minutes, while Hire Right took a day.
No photo available

Pricing Details

Accurate Background

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

HireRight

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details