Acquia Digital Experience Platform vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquia Digital Experience Platform
Score 8.2 out of 10
N/A
The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…N/A
SAP Commerce Cloud
Score 8.3 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
Acquia Digital Experience PlatformSAP Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acquia Digital Experience PlatformSAP Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acquia Digital Experience PlatformSAP Commerce Cloud
Top Pros
Top Cons
Features
Acquia Digital Experience PlatformSAP Commerce Cloud
Security
Comparison of Security features of Product A and Product B
Acquia Digital Experience Platform
8.0
27 Ratings
10% above category average
SAP Commerce Cloud
-
Ratings
Role-based user permissions8.027 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Acquia Digital Experience Platform
6.9
25 Ratings
5% below category average
SAP Commerce Cloud
-
Ratings
API7.124 Ratings00 Ratings
Internationalization / multi-language6.718 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Acquia Digital Experience Platform
7.4
23 Ratings
9% above category average
SAP Commerce Cloud
-
Ratings
WYSIWYG editor7.718 Ratings00 Ratings
Code quality / cleanliness7.120 Ratings00 Ratings
Admin section7.723 Ratings00 Ratings
Page templates7.417 Ratings00 Ratings
Library of website themes6.614 Ratings00 Ratings
Mobile optimization / responsive design7.316 Ratings00 Ratings
Publishing workflow7.920 Ratings00 Ratings
Form generator7.513 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Acquia Digital Experience Platform
7.6
19 Ratings
17% above category average
SAP Commerce Cloud
-
Ratings
Content taxonomy7.917 Ratings00 Ratings
SEO support7.615 Ratings00 Ratings
Bulk management7.017 Ratings00 Ratings
Availability / breadth of extensions7.418 Ratings00 Ratings
Community / comment management8.014 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
SAP Commerce Cloud
7.9
46 Ratings
1% above category average
Product catalog & listings00 Ratings8.243 Ratings
Product management00 Ratings8.444 Ratings
Bulk product upload00 Ratings7.844 Ratings
Branding00 Ratings7.643 Ratings
Mobile storefront00 Ratings7.042 Ratings
Product variations00 Ratings8.743 Ratings
Website integration00 Ratings8.944 Ratings
Visual customization00 Ratings7.542 Ratings
CMS00 Ratings7.241 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
SAP Commerce Cloud
9.0
42 Ratings
16% above category average
Abandoned cart recovery00 Ratings9.515 Ratings
Checkout user experience00 Ratings8.441 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
SAP Commerce Cloud
9.1
36 Ratings
6% above category average
eCommerce security00 Ratings9.136 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
SAP Commerce Cloud
7.0
42 Ratings
9% below category average
Promotions & discounts00 Ratings8.741 Ratings
Personalized recommendations00 Ratings5.839 Ratings
SEO00 Ratings6.536 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
SAP Commerce Cloud
8.0
43 Ratings
2% above category average
Multi-site management00 Ratings9.441 Ratings
Order processing00 Ratings9.141 Ratings
Inventory management00 Ratings7.537 Ratings
Shipping00 Ratings7.239 Ratings
Custom functionality00 Ratings7.142 Ratings
Best Alternatives
Acquia Digital Experience PlatformSAP Commerce Cloud
Small Businesses
WordPress VIP
WordPress VIP
Score 9.4 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
WordPress VIP
WordPress VIP
Score 9.4 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.3 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acquia Digital Experience PlatformSAP Commerce Cloud
Likelihood to Recommend
8.3
(68 ratings)
8.6
(49 ratings)
Likelihood to Renew
5.7
(10 ratings)
10.0
(1 ratings)
Usability
8.2
(2 ratings)
9.0
(2 ratings)
Support Rating
8.4
(3 ratings)
9.9
(6 ratings)
Implementation Rating
9.1
(1 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
7.2
(29 ratings)
Product Scalability
7.6
(50 ratings)
7.7
(27 ratings)
User Testimonials
Acquia Digital Experience PlatformSAP Commerce Cloud
Likelihood to Recommend
Acquia
Acquia Cloud is well suited for organizations and teams without the ability to support their own hosting, such as on AWS, Digital Ocean, etc. If a team has the ability (and desire) to manage it themselves, I'm not sure I would recommend it. However, if your team needs reliable, hands-off Drupal hosting, I would definitely recommend Acquia Cloud. Once a deployment pipeline is configured, it's very nearly set-and-forget as far as server configuration is concerned
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SAP
In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable. In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching. B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
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Pros
Acquia
  • Easy to manage multiple environments and a team of Site Developers and Site Administrators
  • Easy and intuitive to conduct deployments, back-ups, rollbacks of code, databases, and files
  • Useful add-ons such as Solr Search, Security, Site Monitoring, Migration tools, etc.
  • Excellent and responsive support
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SAP
  • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
  • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
  • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
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Cons
Acquia
  • the support portal can be hit and miss. sometimes there are very helpful people who get back to you in a timely manner, but more often there's a lot of lag time for the ticket to get picked up and in between responses, which can also be less than helpful.
  • it seems like the different departments within acquia (support, management, build teams) don't communicate with each other.
  • because features are so dense and granular, sometimes the workflow or how they are connected can be really complex to access.
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SAP
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
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Likelihood to Renew
Acquia
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
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SAP
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
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Usability
Acquia
It's a great user interface. It's always being updated and I've never noticed a bad update that increased the complexity or reduced
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SAP
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
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Support Rating
Acquia
They are absolutely fabulous and have never dropped the ball in 8 years of us being on the platform. If it wasn't for Drupal 8/9 being unrealistically complicated compared to other offerings like Django/Wagtail we'd be still with Acquia and Drupal.
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
Acquia
It was implemented when I got there. I don't know how it was prior.
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SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
Acquia
We use AWS (a variety of services inside AWS) to host our less than mission-critical sites. These are great options for sites that are relatively simple, technically, and/or that can tolerate occasional problems. However, Acquia Digital Experience Platform does provide a level of concierge service that I have appreciated when it comes to running a highly available web application.
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SAP
SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
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Scalability
Acquia
Since the beginning of the website rebuild project, our agency gathered our needs and expectations. We also shared several technical or SEO specifications, and they have been able to fully adapt the software to our needs, in order to create a custom interface that we can easy use on a daily-basis.
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SAP
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
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Return on Investment
Acquia
  • It's done a really nice job of allowing us to focus on business-specific needs as opposed to infrastructure/security issues. The platform is rock solid from a support and security standpoint.
  • The ability to add automation and levels of personalization without having to break the bank has been a big boost to clients.
  • Unfortunately, our adoption of Site Studio was short-lived due to some inherent restrictions that limited the level of customization we were able to do.
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SAP
  • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
  • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
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ScreenShots

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts