What users are saying about
132 Ratings
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Score 7.8 out of 100
65 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Carbonite Server ranks higher in 1 feature set: Data Center Backup

Data Center Backup

8.2

Acronis Cyber Backup

82%
8.6

Carbonite Server

86%
Acronis Cyber Backup ranks higher in 8/14 features

Universal recovery

9.1
91%
22 Ratings
8.3
83%
7 Ratings

Instant recovery

7.2
72%
21 Ratings
8.2
82%
8 Ratings

Recovery verification

8.3
83%
21 Ratings
7.9
79%
7 Ratings

Business application protection

7.5
75%
20 Ratings
10.0
100%
14 Ratings

Multiple backup destinations

8.9
89%
21 Ratings
10.0
100%
15 Ratings

Incremental backup identification

6.6
66%
22 Ratings
10.0
100%
19 Ratings

Backup to the cloud

7.0
70%
15 Ratings
10.0
100%
20 Ratings

Deduplication and file compression

8.7
87%
14 Ratings
7.6
76%
12 Ratings

Snapshots

8.6
86%
19 Ratings
10.0
100%
10 Ratings

Flexible deployment

8.2
82%
10 Ratings
7.9
79%
9 Ratings

Management dashboard

7.6
76%
15 Ratings
7.5
75%
9 Ratings

Platform support

9.1
91%
15 Ratings
7.5
75%
10 Ratings

Retention options

9.1
91%
14 Ratings
7.7
77%
11 Ratings

Encryption

9.4
94%
12 Ratings
8.5
85%
11 Ratings

Attribute Ratings

  • Acronis Cyber Backup is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Carbonite Server is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.3

Acronis Cyber Backup

63%
47 Ratings
9.0

Carbonite Server

90%
35 Ratings

Likelihood to Renew

9.1

Acronis Cyber Backup

91%
2 Ratings
4.8

Carbonite Server

48%
6 Ratings

Usability

5.2

Acronis Cyber Backup

52%
3 Ratings
5.5

Carbonite Server

55%
1 Rating

Support Rating

4.3

Acronis Cyber Backup

43%
5 Ratings
5.5

Carbonite Server

55%
2 Ratings

Implementation Rating

9.1

Acronis Cyber Backup

91%
2 Ratings
6.4

Carbonite Server

64%
2 Ratings

Contract Terms and Pricing Model

8.0

Acronis Cyber Backup

80%
1 Rating

Carbonite Server

N/A
0 Ratings

Product Scalability

8.5

Acronis Cyber Backup

85%
26 Ratings

Carbonite Server

N/A
0 Ratings

Likelihood to Recommend

Acronis

If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
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Carbonite

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
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Pros

Acronis

  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
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Carbonite

  • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
  • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
  • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
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Cons

Acronis

  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
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Carbonite

  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
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Pricing Details

Acronis Cyber Backup

Starting Price

$59

Editions & Modules

Acronis Cyber Backup editions and modules pricing
EditionModules
Acronis Cyber Backup591
Acronis Cyber Backup592

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Carbonite Server

Starting Price

$1,300.08 per year

Editions & Modules

Carbonite Server editions and modules pricing
EditionModules
Power800.041
Ultimate1,300.082

Footnotes

  1. per year
  2. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.

Likelihood to Renew

Acronis

We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
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Carbonite

We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
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Usability

Acronis

I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
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Carbonite

Product needs a lot of improvements in some features like Cloud and Reporting.
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Support Rating

Acronis

I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
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Carbonite

Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
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Implementation Rating

Acronis

I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
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Carbonite

We had appliance and we just needed to setup the Director Console which was straight forward and easy.
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Alternatives Considered

Acronis

We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
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Carbonite

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
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Contract Terms and Pricing Model

Acronis

I would love it if they offered better cloud space pricing or even "unlimited"
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Carbonite

No answers on this topic

Scalability

Acronis

The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
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Carbonite

No answers on this topic

Return on Investment

Acronis

  • Every times you restore a file, you see the value and the ROI of backup.
  • Backup is a great protection against ransomware, you can always restore files that has been infected.
  • When you want to go back in previous version of files, it can be life saver.
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Carbonite

  • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
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