What users are saying about
53 Ratings
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Top Rated
1314 Ratings
53 Ratings
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Score 6.4 out of 100

HubSpot CRM

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Top Rated
1314 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

HubSpot CRM

It is very useful for any type of sales business because of the great sales and marketing hubs that HubSpot offers. Little more difficult to use when your company structure is more complex, but working with HubSpot support and Hub Specialists we were able to get HubSpot set up to our liking and now running more smoothly. Overall HubSpot is a wonderful tool. The only reason I say it's 8/10 is because there is a few small roadblocks we have encountered related to how some things just can't be changed or edited.
Gregory Schneider | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
HubSpot CRM
8.0
Customer data management / contact management
Act! CRM
HubSpot CRM
8.7
Workflow management
Act! CRM
HubSpot CRM
7.8
Territory management
Act! CRM
HubSpot CRM
7.2
Opportunity management
Act! CRM
HubSpot CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
HubSpot CRM
8.4
Contract management
Act! CRM
HubSpot CRM
7.8
Quote & order management
Act! CRM
HubSpot CRM
7.8
Interaction tracking
Act! CRM
HubSpot CRM
8.3
Channel / partner relationship management
Act! CRM
HubSpot CRM
7.5

Customer Service & Support

Act! CRM
HubSpot CRM
7.3
Case management
Act! CRM
HubSpot CRM
7.3
Call center management
Act! CRM
HubSpot CRM
7.0
Help desk management
Act! CRM
HubSpot CRM
7.6

Marketing Automation

Act! CRM
HubSpot CRM
8.5
Lead management
Act! CRM
HubSpot CRM
8.4
Email marketing
Act! CRM
HubSpot CRM
8.6

CRM Project Management

Act! CRM
HubSpot CRM
7.6
Task management
Act! CRM
HubSpot CRM
8.2
Billing and invoicing management
Act! CRM
HubSpot CRM
6.7
Reporting
Act! CRM
HubSpot CRM
7.8

CRM Reporting & Analytics

Act! CRM
HubSpot CRM
7.8
Forecasting
Act! CRM
HubSpot CRM
7.8
Pipeline visualization
Act! CRM
HubSpot CRM
8.0
Customizable reports
Act! CRM
HubSpot CRM
7.5

Customization

Act! CRM
HubSpot CRM
7.6
Custom fields
Act! CRM
HubSpot CRM
8.2
Custom objects
Act! CRM
HubSpot CRM
7.7
Scripting environment
Act! CRM
HubSpot CRM
6.8
API for custom integration
Act! CRM
HubSpot CRM
7.9

Security

Act! CRM
HubSpot CRM
8.3
Single sign-on capability
Act! CRM
HubSpot CRM
8.3
Role-based user permissions
Act! CRM
HubSpot CRM
8.3

Social CRM

Act! CRM
HubSpot CRM
7.7
Social data
Act! CRM
HubSpot CRM
7.7
Social engagement
Act! CRM
HubSpot CRM
7.8

Integrations with 3rd-party Software

Act! CRM
HubSpot CRM
7.9
Marketing automation
Act! CRM
HubSpot CRM
8.2
Compensation management
Act! CRM
HubSpot CRM
7.6

Platform

Act! CRM
HubSpot CRM
6.6
Mobile access
Act! CRM
HubSpot CRM
6.6

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

HubSpot CRM

  • The organization of HubSpot's interface is very well thought out and easy to use. This is a strength as anyone can easily become a user of this CRM.
  • Dashboards are easy to read and use, great for companies to help track the performance of the organization and its employees.
  • HubSpot can effortlessly be integrated into a company's business process. At Riipen we were able to simply connect HubSpot to our Gmails and have it be a member in carrying out our daily tasks.
Olivia Ngo | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • I sometimes forget to save when creating new campaigns/sequences so an autosave feature would be a huge asset.
  • There seem to be a lot of steps when creating certain things, so more direction on what to do next would also be helpful.
🌹Rosalyn Edwards | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.4
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.5
Based on 216 answers
Based on the CRM that I have used in the past, HubSpot CRM is much more efficient and organized. It has great analytics and allows the company's sales to increase effectively. The past CRM I had to work with was hard to use and was not beginner friendly, whereas HubSpot was easy to follow and learn.
Anonymous | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is a great jack of all for smaller businesses and allows you to focus heavy on the marketing tools to get contacts down the funnel and into the hands of the salesperson. It's sales hub tools are great for smaller businesses or startups because they provide more robust options than some other platforms, but ultimately should be paired with the sales tools offered by Salesforce to make an ultimate CRM experience that benefits both marketing and sales equally. HubSpot CRM is more robust than ZoomInfo Engage in that it is able to tie all of this information directly into your contact records without an outside integration and focuses on outreach to inbound contacts. ZoomInfo Engage encourages list building and cold outreach, which can be helpful in some cases and not in others. Ultimately all platforms have their pros and cons but HubSpot CRM is a great option for small-medium businesses and startups that need one platform that can handle marketing, sales, and customer service/success. For larger businesses that can afford multiple tools, HubSpot CRM integrates wonderfully with Salesforce and other platforms that enhance marketing and sales efforts.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

HubSpot CRM

  • The billing stage is very fast and efficient which has increased our opportunity to send out quotes and increase revenue.
  • Keeps our team up to date with payment denials so we can reach out to the client for updated information in order to have payments maintained.
  • If a payment is denied, it is impossible to know that unless you are on the Billing team so it would be beneficial if the project would automatically be put on pause if the payment was denied.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
HubSpot CRM
8.5

Likelihood to Renew

Act! CRM
1.0
HubSpot CRM
9.1

Usability

Act! CRM
1.4
HubSpot CRM
8.5

Support Rating

Act! CRM
5.2
HubSpot CRM
8.3

Implementation Rating

Act! CRM
1.0
HubSpot CRM
9.1

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