What users are saying about
53 Ratings
27 Ratings
53 Ratings
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Score 6.4 out of 100
27 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Emmanuel Alex Prah | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Pipeliner CRM
8.7
Customer data management / contact management
Act! CRM
Pipeliner CRM
8.4
Workflow management
Act! CRM
Pipeliner CRM
8.1
Territory management
Act! CRM
Pipeliner CRM
8.7
Opportunity management
Act! CRM
Pipeliner CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Pipeliner CRM
8.7
Contract management
Act! CRM
Pipeliner CRM
8.3
Quote & order management
Act! CRM
Pipeliner CRM
9.6
Interaction tracking
Act! CRM
Pipeliner CRM
8.3
Channel / partner relationship management
Act! CRM
Pipeliner CRM
9.0

Customer Service & Support

Act! CRM
Pipeliner CRM
9.3
Case management
Act! CRM
Pipeliner CRM
9.1
Call center management
Act! CRM
Pipeliner CRM
9.1
Help desk management
Act! CRM
Pipeliner CRM
9.6

Marketing Automation

Act! CRM
Pipeliner CRM
8.2
Lead management
Act! CRM
Pipeliner CRM
8.3
Email marketing
Act! CRM
Pipeliner CRM
8.2

CRM Project Management

Act! CRM
Pipeliner CRM
8.9
Task management
Act! CRM
Pipeliner CRM
8.7
Billing and invoicing management
Act! CRM
Pipeliner CRM
9.1
Reporting
Act! CRM
Pipeliner CRM
9.0

CRM Reporting & Analytics

Act! CRM
Pipeliner CRM
8.8
Forecasting
Act! CRM
Pipeliner CRM
8.9
Pipeline visualization
Act! CRM
Pipeliner CRM
9.0
Customizable reports
Act! CRM
Pipeliner CRM
8.4

Customization

Act! CRM
Pipeliner CRM
8.4
Custom fields
Act! CRM
Pipeliner CRM
8.6
Custom objects
Act! CRM
Pipeliner CRM
7.7
Scripting environment
Act! CRM
Pipeliner CRM
9.1
API for custom integration
Act! CRM
Pipeliner CRM
8.3

Security

Act! CRM
Pipeliner CRM
8.5
Single sign-on capability
Act! CRM
Pipeliner CRM
8.7
Role-based user permissions
Act! CRM
Pipeliner CRM
8.4

Social CRM

Act! CRM
Pipeliner CRM
7.9
Social data
Act! CRM
Pipeliner CRM
7.9
Social engagement
Act! CRM
Pipeliner CRM
7.9

Integrations with 3rd-party Software

Act! CRM
Pipeliner CRM
8.5
Marketing automation
Act! CRM
Pipeliner CRM
7.9
Compensation management
Act! CRM
Pipeliner CRM
9.1

Platform

Act! CRM
Pipeliner CRM
8.8
Mobile access
Act! CRM
Pipeliner CRM
8.8

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Babette Ten Haken | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.9
Based on 8 answers
It's really easy to use, few minutes of training is enough to get you up and running and able to start wanting to figure out the other features for yourself. Feel it been set up for anyone to be able to get their fingers wrapped around and be able to even teach others within a short space of time
Elliot Gaborone | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.9
Based on 8 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
GEORGE MWENISONGOLE | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM has robust data entry functionality which is a panacea to exquisite output. On Pipeliner, customization and data viewing options are possible. We can choose the way we view data and information on the platform. Reporting is also easier and flexible because we can retrieve any report of any salesperson with or without the presence of the salesperson in question.
Falodun Adewumi | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Pipeliner CRM
8.7

Likelihood to Renew

Act! CRM
1.0
Pipeliner CRM
9.1

Usability

Act! CRM
1.3
Pipeliner CRM
8.9

Support Rating

Act! CRM
5.2
Pipeliner CRM
8.9

Implementation Rating

Act! CRM
1.0
Pipeliner CRM

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