Adobe Acrobat vs. RMail

I don't want to ignore copy. Rather than send copy for approval as Word docs or as raw copy in email or, god forbid, a Teams message, Slack and other communication tools where it can be changed, deleted, mangled beyond recognition and face stresses and tortures the written word never should, you can print those documents as a PDF. It's not like a recipient can't change a word, but in our experience, non-creatives generally don't know what they've have to hit in order to commit such heresy. Also as you route PDFs of copy or design for approval, it's simple to see who has already weighed in and what they said. No need for crazy direction like "On paragraph 2 on the right side of the page, about a fourth down, rephrase those last 4 words" — that's near-DaVinci Code stuff to unpuzzle! Each person who needs to approve can simply drop their comment on the exact place they're talking about. That encourages others to view those comments and "talk it out" through the comments thread, rather than leave another comment giving similar direction.

Incentivized

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.

• Organizing large documents and saving individual document from them.
• Editing or updating existing documents within the organization to keep up with most current versions.
• Collecting signatures internally and externally for the organization.
• Drafting policies and procedures that require multiple collaborators and contributors.
• Protecting documents from being edited or modified without permission or by ill intent.
• Great for sending multiple photos in one document!
• Great for document progress, for example, keeping record of who makes edits, when the edits are made, and what edit was done to the document.

Incentivized

• Read receipts tell you the time a message was actually opened
• The electronic signature feature is nice, and usually not included with these types of services
• Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
• Recipients do have the option of creating an account, but generally they don't need to
• Outlook integration is very easy to set up
• Gmail integration within Chrome is pretty amazing

• When editing text, it can sometimes get a little tricky getting paragraphs to line back up if too much is added
• Paragraph grouping needs to be a little better when editing. Often times sentences with be split into two separate text blocks

Incentivized

• Program plug-in crashes on occasion.
• Issues can arise if your computer's clock is not synced to RMail's time servers.
• Setup was initially tedious (but has gotten much better since 2019).

Incentivized

I bought a perpetual license to Acrobat some time ago, but if the software ever stopped being supported in my version of windows or other solution that makes me need to buy another license I would not hesitate to do so since it saves me a lot of headaches. There are workarounds to merge files and edit pdfs with an online interface but I dont think those are a good usage of time when Acrobat exists.

Incentivized

I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).

My overall experience with Adobe is great because because the it has almost all of the tools in one place and it can be used it for most of my work without going anywhere else. Because the tools are available right there in the main interface, it makes it very easy to use.

Incentivized

It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.

The software is readily available and rarely has application errors.

Incentivized

One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.

Incentivized

Works well routinely without problems.

Because I don't need it. Used it years ago for account management/billing issues but they have changed the user experience so more of that can be managed online. If I have a question the knowledge base or a video that Adobe has posted answers

Incentivized

Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.

Easy to follow and understand

Incentivized

Works well with JamF and SmartDeploy. These are our Enterprise imaging solutions for Mac's and PC's. The Enterprise installer is required when pushing out this app.

Incentivized

Works great.

I just don't feel as comfortable using other PDF editors. They just don't have the same name and look as Adobe Acrobat and I worry about the security of using other software to work on our company's documents. They may have similar features as Adobe Acrobat but I don't see any overall improvement to the features that Acrobat offers

Incentivized

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.

The only thing I can think of that may be helpful would be a more flexible tiered pricing options based on usage or document volume.

Incentivized

I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.

Incentivized

• Savings of time trying to format documents correctly; PDFs hold their format.
• Ease of transfer for print-ready or larger file types.
• It has empowered multiple "non-designer" users to manipulate PDFs in minor ways, saving our design team time and allowing them to use their resources/time on other, more complex projects.

Incentivized

• There's not much ROI, because we don't get it much cheaper than the list price.
• However, being able to offer this service strengthens our service offerings.