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Top Rated
107 Ratings
58 Ratings
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Score 7.8 out of 101
Top Rated
107 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

BigCommerce

Great packages for beginner online retailers. The price points and offerings match up nicely to expected volumes. Super easy to use even for novices who don't have much knowledge or experience with website and graphic designs. Very interesting marketing tools approach - haven't taken much time to use them due to that budget going to Amazon's ecosystem, but they look to be geared towards the beginner level.
Vin Campbell profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
BigCommerce
WYSIWYG email editor
Adobe Business Catalyst
2.5
BigCommerce
Dynamic content
Adobe Business Catalyst
9.0
BigCommerce
Ability to test dynamic content
Adobe Business Catalyst
7.6
BigCommerce
Landing pages
Adobe Business Catalyst
6.7
BigCommerce
A/B testing
Adobe Business Catalyst
7.0
BigCommerce
Mobile optimization
Adobe Business Catalyst
8.0
BigCommerce
Email deliverability
Adobe Business Catalyst
8.1
BigCommerce
List management
Adobe Business Catalyst
3.2
BigCommerce
Triggered drip sequences
Adobe Business Catalyst
6.8
BigCommerce

Lead Management

Adobe Business Catalyst
1.8
BigCommerce
Lead nurturing
Adobe Business Catalyst
1.8
BigCommerce
Lead scoring and grading
Adobe Business Catalyst
2.2
BigCommerce
Data quality management
Adobe Business Catalyst
1.5
BigCommerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
BigCommerce

Campaign Management

Adobe Business Catalyst
2.4
BigCommerce
Calendaring
Adobe Business Catalyst
2.5
BigCommerce
Event/webinar marketing
Adobe Business Catalyst
2.3
BigCommerce

Social Media Marketing

Adobe Business Catalyst
8.2
BigCommerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
BigCommerce
Social profile integration
Adobe Business Catalyst
8.6
BigCommerce

Reporting & Analytics

Adobe Business Catalyst
7.1
BigCommerce
Dashboards
Adobe Business Catalyst
8.0
BigCommerce
Standard reports
Adobe Business Catalyst
7.1
BigCommerce
Custom reports
Adobe Business Catalyst
6.1
BigCommerce

Platform & Infrastructure

Adobe Business Catalyst
6.4
BigCommerce
API
Adobe Business Catalyst
7.1
BigCommerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
BigCommerce
Customizability
Adobe Business Catalyst
6.0
BigCommerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
BigCommerce

Online Storefront

Adobe Business Catalyst
BigCommerce
8.4
Product catalog & listings
Adobe Business Catalyst
BigCommerce
8.7
Product management
Adobe Business Catalyst
BigCommerce
8.7
Bulk product upload
Adobe Business Catalyst
BigCommerce
9.0
Branding
Adobe Business Catalyst
BigCommerce
8.6
Mobile storefront
Adobe Business Catalyst
BigCommerce
8.9
Product variations
Adobe Business Catalyst
BigCommerce
8.3
Website integration
Adobe Business Catalyst
BigCommerce
8.5
Visual customization
Adobe Business Catalyst
BigCommerce
7.9
CMS
Adobe Business Catalyst
BigCommerce
7.3

Online Shopping Cart

Adobe Business Catalyst
BigCommerce
8.7
Abandoned cart recovery
Adobe Business Catalyst
BigCommerce
9.1
Checkout user experience
Adobe Business Catalyst
BigCommerce
8.3

Online Payment System

Adobe Business Catalyst
BigCommerce
9.5
eCommerce security
Adobe Business Catalyst
BigCommerce
9.5

eCommerce Marketing

Adobe Business Catalyst
BigCommerce
8.1
Promotions & discounts
Adobe Business Catalyst
BigCommerce
8.2
Personalized recommendations
Adobe Business Catalyst
BigCommerce
8.2
SEO
Adobe Business Catalyst
BigCommerce
7.8

eCommerce Business Management

Adobe Business Catalyst
BigCommerce
8.9
Multi-site management
Adobe Business Catalyst
BigCommerce
8.3
Order processing
Adobe Business Catalyst
BigCommerce
8.9
Inventory management
Adobe Business Catalyst
BigCommerce
9.4
Shipping
Adobe Business Catalyst
BigCommerce
9.2
Custom functionality
Adobe Business Catalyst
BigCommerce
8.8

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Unlimited bandwidth - even on a low traffic site, you want this. Bandwidth adds up quick - both on the customer side and the management end
  • Free template availability - they have lots - mobile ready too!
  • Management portal - very intuitive and easy to use
Vin Campbell profile photo

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • The mobile app is a good start, but it needs more. We do a lot of business on the go. The mobile app would be a great upgrade for the future, to add more functions the admin site has like: order messages, better customer information, and mobile order terminal.
  • The mobile version of the websites are not up to par with the amount of customization you can do the browser version of the website. Todays market demands mobile friendly sites, as over 50% of our orders come through on mobile devices. Better integration with main store styles and function, that are associated with out brand. Currently we do not have the mobile version enabled for these reasons
  • Would like to make it easier to use for customization like html/css for people that are not website coders. there are few things i would like to change about the store that is above my skill level, but other sites make it easier like godaddy web builder and wix to name a few
Bryan Welch profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
BigCommerce10.0
Based on 23 answers
Unless there was a simple way to transfer our BC store onto a different system without having to rebuild (like Shopify) I don't think it would be worth the effort to switch. Also, employees have become used to the BC system and despite a few flaws it is working pretty well for us.
Jason Castillo profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
BigCommerce9.1
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.
Chelsea Koontz profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
BigCommerce8.9
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Stephanie Gale profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
BigCommerce7.3
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

We use Adobe Muse and this was our introduction to BC, we did not have a choice in this topic. But we have a good experiance with Adobe products generally as we also use most products within Adobe CC
Richard Taylor profile photo
None. Just don't have the time to explore any, unfortunately.
Suzanne Greene profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster development time
  • Website maintenance efficiency
  • Faster lead collecting and management
Hudsen Smith profile photo
  • I've certainly been able to widen my customer base which is a huge business goal for me. My site also enables me to make some sales, often large, during my the slow seasons of my retail store during the winter and early spring, due to my location of Cape Cod.
Suzanne Greene profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
Custom1
Pro
249.951
1. per month
Additional Pricing Details