What users are saying about

BigCommerce

Top Rated
104 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

BigCommerce

Top Rated
104 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

BigCommerce

It is well suited for businesses that may have a small volume of online sales. Since most of our products are sold in person — such can be the nature of handmade jewelry — the BigCommerce storefront allows us to have an online portfolio for people to browse at leisure and make a purchase if they see something they love. The built-in blog allows store owners to communicate with the outside world in the same space as their product, which is a positive from a branding standpoint: it allows customers to get a better idea of who you are and what you want to accomplish with your business. Artists who need an online platform to display their work and sell it would be well-served with BigCommerce's ease of use for posting products and editing store templates.
Jason Lowrey profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
BigCommerce
WYSIWYG email editor
Adobe Business Catalyst
2.7
BigCommerce
Dynamic content
Adobe Business Catalyst
8.9
BigCommerce
Ability to test dynamic content
Adobe Business Catalyst
7.3
BigCommerce
Landing pages
Adobe Business Catalyst
6.6
BigCommerce
A/B testing
Adobe Business Catalyst
7.0
BigCommerce
Mobile optimization
Adobe Business Catalyst
8.0
BigCommerce
Email deliverability
Adobe Business Catalyst
8.2
BigCommerce
List management
Adobe Business Catalyst
3.3
BigCommerce
Triggered drip sequences
Adobe Business Catalyst
6.8
BigCommerce

Lead Management

Adobe Business Catalyst
1.9
BigCommerce
Lead nurturing
Adobe Business Catalyst
1.9
BigCommerce
Lead scoring and grading
Adobe Business Catalyst
2.3
BigCommerce
Data quality management
Adobe Business Catalyst
1.5
BigCommerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
BigCommerce

Campaign Management

Adobe Business Catalyst
2.5
BigCommerce
Calendaring
Adobe Business Catalyst
2.6
BigCommerce
Event/webinar marketing
Adobe Business Catalyst
2.4
BigCommerce

Social Media Marketing

Adobe Business Catalyst
8.2
BigCommerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
BigCommerce
Social profile integration
Adobe Business Catalyst
8.6
BigCommerce

Reporting & Analytics

Adobe Business Catalyst
7.1
BigCommerce
Dashboards
Adobe Business Catalyst
8.1
BigCommerce
Standard reports
Adobe Business Catalyst
7.1
BigCommerce
Custom reports
Adobe Business Catalyst
6.2
BigCommerce

Platform & Infrastructure

Adobe Business Catalyst
6.3
BigCommerce
API
Adobe Business Catalyst
6.6
BigCommerce
Role-based workflow & approvals
Adobe Business Catalyst
7.1
BigCommerce
Customizability
Adobe Business Catalyst
6.1
BigCommerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
BigCommerce

Online Storefront

Adobe Business Catalyst
BigCommerce
8.4
Product catalog & listings
Adobe Business Catalyst
BigCommerce
8.7
Product management
Adobe Business Catalyst
BigCommerce
8.6
Bulk product upload
Adobe Business Catalyst
BigCommerce
9.0
Branding
Adobe Business Catalyst
BigCommerce
8.5
Mobile storefront
Adobe Business Catalyst
BigCommerce
8.8
Product variations
Adobe Business Catalyst
BigCommerce
8.2
Website integration
Adobe Business Catalyst
BigCommerce
8.5
Visual customization
Adobe Business Catalyst
BigCommerce
7.9
CMS
Adobe Business Catalyst
BigCommerce
7.1

Online Shopping Cart

Adobe Business Catalyst
BigCommerce
8.5
Abandoned cart recovery
Adobe Business Catalyst
BigCommerce
9.0
Checkout user experience
Adobe Business Catalyst
BigCommerce
8.1

Online Payment System

Adobe Business Catalyst
BigCommerce
9.4
eCommerce security
Adobe Business Catalyst
BigCommerce
9.4

eCommerce Marketing

Adobe Business Catalyst
BigCommerce
8.0
Promotions & discounts
Adobe Business Catalyst
BigCommerce
8.2
Personalized recommendations
Adobe Business Catalyst
BigCommerce
8.2
SEO
Adobe Business Catalyst
BigCommerce
7.6

eCommerce Business Management

Adobe Business Catalyst
BigCommerce
8.8
Multi-site management
Adobe Business Catalyst
BigCommerce
8.0
Order processing
Adobe Business Catalyst
BigCommerce
8.9
Inventory management
Adobe Business Catalyst
BigCommerce
9.3
Shipping
Adobe Business Catalyst
BigCommerce
9.1
Custom functionality
Adobe Business Catalyst
BigCommerce
8.7

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Creating new product postings is easier in BigCommerce than it is in Etsy. BigCommerce has an easier interface to select product categories and the like, while adding metadata, tags and other SEO necessary items is more intuitive than Etsy in our experience.
  • Having a wide variety of free templates is a big bonus, as is the ability to edit them. Although we have dug deeper into the HTML code in the past to modify our site's appearance, the upgraded storefront editor is very useful. Changing colors in any part of the website is a breeze now and the two newest free templates are well designed, pleasing to the eye, and appropriately modern.
  • The storefront integration with Facebook is quite useful. Being able to add the shopping feature to our company page at the click of a button was incredibly convenient.
  • Having a blog built into the store has been beneficial in terms of driving visitors to our site. Sharing the links on social media brings people back to the Hoot Owl Creations page and, ideally, inspires them to at least look at the items we have for sale. Also, the blog allows our site to have more personality because we can express ourselves in the same area where we display our product, which gives visitors a better idea of who we are and what we do.
Jason Lowrey profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • The help section could use additional visual aides to help navigate users through the various menus and sub-menus when they are trying to figure out where something is or how to make a change to the storefront. Sometimes it can be difficult to find things because the user interface has changed since some of the articles were written and it's organized differently.
  • Each template needs a guide for how large the thumbnail photos are on the front page and product pages. Twice now, with different templates, I have uploaded photos only to see there are white bars on the sides or tops of my product photos with the thumbnail images. It takes some experimenting with cropping to determine what is the correct ratio. Having an easy to find pixel measurement, such as what exists for the carousel, would be a major improvement.
  • Transparency with billing could be improved; specifically in terms of where a store falls within the sales spectrum to determine if you're in the higher or lower category. When the tier simplification was announced, we were automatically placed in the higher tier even though our sales for the previous year did not exceed even 20 items. Although we got it resolved after emailing a representative, it was concerning for us as we could not afford the higher monthly payment.
Jason Lowrey profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Adobe Business Catalyst is our go-to web CMS and, until something comes along that is a lot better, we're going to continue using it to develop our lead-generating websites.
Sean Parnell profile photo
BigCommerce10.0
Based on 23 answers
so far it has mostly everything we need
Bryan Welch profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
BigCommerce9.1
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.
Chelsea Koontz profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
BigCommerce8.8
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Stephanie Gale profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
BigCommerce7.3
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Adobe Business Catalyst is our favorite web content management system - it has everything built in and, being in the cloud, never needs manual updating like the open source stuff out there. It's contact database isn't as robust as SalesForce or Sugar, but it works and is convenient. The email marketing capability is "light" but does the job and saves our clients $50-$100 per month if they don't email more than 1,000 people per month and, even if they do, it still costs less.
Sean Parnell profile photo
I have used wix.com for other clients. It has more attractive themes and html5 integration which aids in mobile sites. i have also used go daddy web builder for more simple sites but not ecommerce
Bryan Welch profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • As a designer, I provided a proprietary shopping cart solution to my clients. However, the speed at which the eCommerce landscape was changing was faster than I could manage. So, I began the migration of my clients to larger scale eCommerce providers. BigCommerce has allowed me to confidently migrate some clients ensuring that their business is secure.
  • Because of my proprietary shopping cart, clients had to go through me to make the simplest of changes (prices, copy, stock levels, etc.). Now, clients can manage their products, inventory, orders, promotions, etc. without having me be a bottleneck.
Joanne Barker profile photo

Screenshots

Adobe Business Catalyst
BigCommerce

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details