Adobe Business Catalyst (Discontinued) vs. BigCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Business Catalyst (Discontinued)
Score 8.3 out of 10
N/A
Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.
$10
per month
BigCommerce
Score 7.8 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Pricing
Adobe Business Catalyst (Discontinued)BigCommerce
Editions & Modules
No answers on this topic
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
Offerings
Pricing Offerings
Adobe Business Catalyst (Discontinued)BigCommerce
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*if paid annually
More Pricing Information
Community Pulse
Adobe Business Catalyst (Discontinued)BigCommerce
Considered Both Products
Adobe Business Catalyst (Discontinued)
Chose Adobe Business Catalyst (Discontinued)
Bigcommerce or Shopify
Chose Adobe Business Catalyst (Discontinued)
I have worked with BigCommerce, ExpressionEngine, WordPress and other custom content management systems. The speed of the setup and ease of use are the primary reasons I choose BusinessCatalyst over other systems. While the CRM and Email platform are not as extensive as others, …
BigCommerce
Chose BigCommerce
BigCommerce was a breath of fresh air!
Top Pros
Top Cons
Features
Adobe Business Catalyst (Discontinued)BigCommerce
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Adobe Business Catalyst (Discontinued)
6.6
14 Ratings
15% below category average
BigCommerce
-
Ratings
API7.911 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Adobe Business Catalyst (Discontinued)
-
Ratings
BigCommerce
7.4
416 Ratings
4% below category average
Product catalog & listings00 Ratings7.9412 Ratings
Product management00 Ratings7.4409 Ratings
Bulk product upload00 Ratings7.7309 Ratings
Branding00 Ratings7.3360 Ratings
Mobile storefront00 Ratings7.5400 Ratings
Product variations00 Ratings7.3387 Ratings
Website integration00 Ratings7.6341 Ratings
Visual customization00 Ratings7.3402 Ratings
CMS00 Ratings7.0296 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Adobe Business Catalyst (Discontinued)
-
Ratings
BigCommerce
7.7
402 Ratings
2% above category average
Abandoned cart recovery00 Ratings7.7360 Ratings
Checkout user experience00 Ratings7.6397 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Adobe Business Catalyst (Discontinued)
-
Ratings
BigCommerce
8.0
398 Ratings
4% below category average
eCommerce security00 Ratings8.0398 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Adobe Business Catalyst (Discontinued)
-
Ratings
BigCommerce
7.2
403 Ratings
4% below category average
Promotions & discounts00 Ratings7.5379 Ratings
Personalized recommendations00 Ratings6.8315 Ratings
SEO00 Ratings7.3374 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Adobe Business Catalyst (Discontinued)
-
Ratings
BigCommerce
7.5
408 Ratings
4% below category average
Multi-site management00 Ratings7.9184 Ratings
Order processing00 Ratings7.6387 Ratings
Inventory management00 Ratings7.7343 Ratings
Shipping00 Ratings7.0348 Ratings
Custom functionality00 Ratings7.4344 Ratings
Best Alternatives
Adobe Business Catalyst (Discontinued)BigCommerce
Small Businesses
Divi
Divi
Score 9.8 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Business Catalyst (Discontinued)BigCommerce
Likelihood to Recommend
6.0
(21 ratings)
7.8
(435 ratings)
Likelihood to Renew
9.4
(10 ratings)
9.9
(50 ratings)
Usability
9.7
(4 ratings)
8.9
(24 ratings)
Availability
9.0
(4 ratings)
9.1
(4 ratings)
Performance
8.2
(1 ratings)
9.1
(4 ratings)
Support Rating
8.6
(5 ratings)
9.0
(24 ratings)
Online Training
8.6
(2 ratings)
9.1
(2 ratings)
Implementation Rating
9.6
(3 ratings)
8.5
(12 ratings)
Configurability
-
(0 ratings)
6.9
(2 ratings)
Ease of integration
-
(0 ratings)
9.1
(3 ratings)
Product Scalability
9.0
(2 ratings)
7.7
(341 ratings)
Vendor post-sale
8.2
(1 ratings)
9.1
(2 ratings)
Vendor pre-sale
8.2
(1 ratings)
9.1
(2 ratings)
User Testimonials
Adobe Business Catalyst (Discontinued)BigCommerce
Likelihood to Recommend
Discontinued Products
The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Read full review
BigCommerce
We have been able to utilize the program to create and develop the website. Overall, the ease of being able to create web design has been exceptionally easy for us since we are relatively new to all of this. However, there have been some screens/areas that have been a bit more challenging and require us to do some research/ask questions on how to best proceed forward.
Read full review
Pros
Discontinued Products
  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Read full review
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Cons
Discontinued Products
  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Read full review
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
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Likelihood to Renew
Discontinued Products
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
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BigCommerce
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Read full review
Usability
Discontinued Products
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
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BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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Reliability and Availability
Discontinued Products
very few issues with availability
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BigCommerce
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Read full review
Performance
Discontinued Products
Very few issues
Read full review
BigCommerce
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Read full review
Support Rating
Discontinued Products
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
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BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Online Training
Discontinued Products
bcgurus.com kiyuco
Read full review
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Implementation Rating
Discontinued Products
Pretty easy to do
Read full review
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Alternatives Considered
Discontinued Products
As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
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BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
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Scalability
Discontinued Products
It's easy to build small sites or large sites and there is lots of templating.
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BigCommerce
We started out as a startup company and started with BigCommerce, and as of today, as no longer a startup company, we are still able to use BigCommerce for all of our needs. Almost every one of our departments uses BigCommerce in some capacity for their specific roles within the company.
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Return on Investment
Discontinued Products
  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
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BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
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ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.