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Top Rated
506 Ratings
61 Ratings
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Score 8.8 out of 100

BigCommerce

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Top Rated
506 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
BigCommerce
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
BigCommerce
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
BigCommerce
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
BigCommerce
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
BigCommerce
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
BigCommerce
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
BigCommerce
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
BigCommerce
List management
Adobe Business Catalyst (Discontinued)
3.0
BigCommerce
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
BigCommerce

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
BigCommerce
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
BigCommerce
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
BigCommerce
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
BigCommerce
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
BigCommerce

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
BigCommerce
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
BigCommerce
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
BigCommerce

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
BigCommerce
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
BigCommerce
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
BigCommerce

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
BigCommerce
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
BigCommerce
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
BigCommerce
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
BigCommerce

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
BigCommerce
API
Adobe Business Catalyst (Discontinued)
7.9
BigCommerce
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
BigCommerce
Customizability
Adobe Business Catalyst (Discontinued)
6.0
BigCommerce
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
BigCommerce

Online Storefront

Adobe Business Catalyst (Discontinued)
BigCommerce
8.5
Product catalog & listings
Adobe Business Catalyst (Discontinued)
BigCommerce
8.8
Product management
Adobe Business Catalyst (Discontinued)
BigCommerce
8.9
Bulk product upload
Adobe Business Catalyst (Discontinued)
BigCommerce
8.5
Branding
Adobe Business Catalyst (Discontinued)
BigCommerce
8.2
Mobile storefront
Adobe Business Catalyst (Discontinued)
BigCommerce
8.7
Product variations
Adobe Business Catalyst (Discontinued)
BigCommerce
8.6
Website integration
Adobe Business Catalyst (Discontinued)
BigCommerce
8.8
Visual customization
Adobe Business Catalyst (Discontinued)
BigCommerce
8.4
CMS
Adobe Business Catalyst (Discontinued)
BigCommerce
7.5

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
BigCommerce
8.8
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
BigCommerce
8.7
Checkout user experience
Adobe Business Catalyst (Discontinued)
BigCommerce
8.8

Online Payment System

Adobe Business Catalyst (Discontinued)
BigCommerce
9.4
eCommerce security
Adobe Business Catalyst (Discontinued)
BigCommerce
9.4

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
BigCommerce
8.3
Promotions & discounts
Adobe Business Catalyst (Discontinued)
BigCommerce
8.6
Personalized recommendations
Adobe Business Catalyst (Discontinued)
BigCommerce
8.2
SEO
Adobe Business Catalyst (Discontinued)
BigCommerce
8.2

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
BigCommerce
8.4
Multi-site management
Adobe Business Catalyst (Discontinued)
BigCommerce
8.2
Order processing
Adobe Business Catalyst (Discontinued)
BigCommerce
9.2
Inventory management
Adobe Business Catalyst (Discontinued)
BigCommerce
8.6
Shipping
Adobe Business Catalyst (Discontinued)
BigCommerce
8.3
Custom functionality
Adobe Business Catalyst (Discontinued)
BigCommerce
7.9

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

BigCommerce

BigCommerce 9.7
Based on 43 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

BigCommerce

BigCommerce 9.3
Based on 18 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

BigCommerce

BigCommerce 8.6
Based on 22 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

BigCommerce

BigCommerce 8.5
Based on 11 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

BigCommerce

BigCommerce 8.6
Based on 256 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Additional Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
BigCommerce
8.8

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
BigCommerce
9.7

Usability

Adobe Business Catalyst (Discontinued)
9.7
BigCommerce
9.3

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
BigCommerce
9.1

Performance

Adobe Business Catalyst (Discontinued)
8.2
BigCommerce
9.1

Support

Adobe Business Catalyst (Discontinued)
8.6
BigCommerce
8.6

Online Training

Adobe Business Catalyst (Discontinued)
8.6
BigCommerce
9.1

Implementation

Adobe Business Catalyst (Discontinued)
9.6
BigCommerce
8.5

Scalability

Adobe Business Catalyst (Discontinued)
9.0
BigCommerce
8.6

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