What users are saying about

BigCommerce

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Top Rated
121 Ratings
60 Ratings
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Score 7.9 out of 101

BigCommerce

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Top Rated
121 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

BigCommerce

BigCommerce is definitely e-commerce focused. The content side is a little underdeveloped, but the product functionality is one of the best I've worked with. If you have a website with a lot of custom product options, I would suggest BigCommerce product options, option sets, rules for those options, and the automatic SKU builder based on those rules and options are vital tools when building out the products. The ease of bulk editing (both in-browser and in through the export/import feature) means you can make changes to large groups of products quickly and efficiently, and you won't have to worry too much about incorrectly hashing your data.
Scott Walker profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.6
BigCommerce
WYSIWYG email editor
Adobe Business Catalyst
2.4
BigCommerce
Dynamic content
Adobe Business Catalyst
9.0
BigCommerce
Ability to test dynamic content
Adobe Business Catalyst
7.8
BigCommerce
Landing pages
Adobe Business Catalyst
6.9
BigCommerce
A/B testing
Adobe Business Catalyst
7.0
BigCommerce
Mobile optimization
Adobe Business Catalyst
8.0
BigCommerce
Email deliverability
Adobe Business Catalyst
8.1
BigCommerce
List management
Adobe Business Catalyst
3.1
BigCommerce
Triggered drip sequences
Adobe Business Catalyst
6.8
BigCommerce

Lead Management

Adobe Business Catalyst
1.7
BigCommerce
Lead nurturing
Adobe Business Catalyst
1.7
BigCommerce
Lead scoring and grading
Adobe Business Catalyst
2.2
BigCommerce
Data quality management
Adobe Business Catalyst
1.4
BigCommerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
BigCommerce

Campaign Management

Adobe Business Catalyst
2.4
BigCommerce
Calendaring
Adobe Business Catalyst
2.4
BigCommerce
Event/webinar marketing
Adobe Business Catalyst
2.3
BigCommerce

Social Media Marketing

Adobe Business Catalyst
8.2
BigCommerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
BigCommerce
Social profile integration
Adobe Business Catalyst
8.6
BigCommerce

Reporting & Analytics

Adobe Business Catalyst
7.0
BigCommerce
Dashboards
Adobe Business Catalyst
8.0
BigCommerce
Standard reports
Adobe Business Catalyst
7.0
BigCommerce
Custom reports
Adobe Business Catalyst
6.0
BigCommerce

Platform & Infrastructure

Adobe Business Catalyst
6.5
BigCommerce
API
Adobe Business Catalyst
7.5
BigCommerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
BigCommerce
Customizability
Adobe Business Catalyst
6.0
BigCommerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
BigCommerce

Online Storefront

Adobe Business Catalyst
BigCommerce
8.7
Product catalog & listings
Adobe Business Catalyst
BigCommerce
9.5
Product management
Adobe Business Catalyst
BigCommerce
9.4
Bulk product upload
Adobe Business Catalyst
BigCommerce
9.0
Branding
Adobe Business Catalyst
BigCommerce
8.3
Mobile storefront
Adobe Business Catalyst
BigCommerce
8.6
Product variations
Adobe Business Catalyst
BigCommerce
8.7
Website integration
Adobe Business Catalyst
BigCommerce
9.1
Visual customization
Adobe Business Catalyst
BigCommerce
8.6
CMS
Adobe Business Catalyst
BigCommerce
7.0

Online Shopping Cart

Adobe Business Catalyst
BigCommerce
9.0
Abandoned cart recovery
Adobe Business Catalyst
BigCommerce
8.9
Checkout user experience
Adobe Business Catalyst
BigCommerce
9.0

Online Payment System

Adobe Business Catalyst
BigCommerce
9.8
eCommerce security
Adobe Business Catalyst
BigCommerce
9.8

eCommerce Marketing

Adobe Business Catalyst
BigCommerce
8.7
Promotions & discounts
Adobe Business Catalyst
BigCommerce
9.0
Personalized recommendations
Adobe Business Catalyst
BigCommerce
8.5
SEO
Adobe Business Catalyst
BigCommerce
8.5

eCommerce Business Management

Adobe Business Catalyst
BigCommerce
8.9
Multi-site management
Adobe Business Catalyst
BigCommerce
8.7
Order processing
Adobe Business Catalyst
BigCommerce
9.5
Inventory management
Adobe Business Catalyst
BigCommerce
9.4
Shipping
Adobe Business Catalyst
BigCommerce
8.7
Custom functionality
Adobe Business Catalyst
BigCommerce
8.3

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
  • Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
  • Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.
Scott Walker profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • Analytics: the standard set isn't very robust, and they try to charge you for basic things like Sales by Item Category reporting.
  • Checkout Page Customization: currently you need to know HTML/CSS to modify these, which isn't that user-friendly.
  • Standard followup email customization: currently, you need to know HTML/CSS to modify these, which isn't that user-friendly.
Blake Baron profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
BigCommerce9.6
Based on 25 answers
so far it has mostly everything we need
Bryan Welch profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
BigCommerce7.6
Based on 7 answers
Ease of use
Denise Lawrence profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
BigCommerce8.3
Based on 9 answers
Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.
Kathy O'Rourke Armstrong profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
BigCommerce7.3
Based on 3 answers
Easy to use
Denise Lawrence profile photo

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
Besides Magento and some of the other enterprise-level ecommerce platforms, BigCommerce has the most functionality. Product Options/Facets, Pricing Tiers and Customer Groups, as well as an integrated blog make BigCommerce a great platform to build your website if you have a lot of custom products or variants of your products.When compared to the other enterprise-level ecommerce platforms, BigCommerce stood out because of the value. Many of the other platforms go directly to a revenue share model or don't offer the amount of features at lower price points. BigCommerce gives you a great number of options and abilities at its Standard, Plus, and Pro levels before jumping to a rev-share model in the highest level (enterprise). THis allows you to start smaller and work up to being in the Enterprise level, helpful when growing a business on a smaller budget.
Scott Walker profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The CMS has been a great tool to use to close a deal.
  • Assists those who do not have much experience with back end programing.
  • The platform is far more secure because of their closed source code than platforms like wordpress or joomla.
Joel Lowther profile photo
  • Everyone needs a website these days, and many of us need one that allows us to sell. BigCommerce helps me accomplish this.
  • Unlike other online shopping carts, I simply pay a low monthly fee - no bandwidth charges, no fees per order - and I have a fully operational shopping cart that I am very happy with.
  • As stated earlier - a direct built in Amazon connection (aside from the newly added Amazon Payments) would be an awesome addition.
Vin Campbell profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Adobe Business Catalyst More Information

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
Custom1
Pro
249.951
1. per month
Additional Pricing Details

BigCommerce More Information