Adobe Learning Manager vs. Skilljar’s Customer Education LMS Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Learning Manager
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
Adobe Learning Manager is a Learning Management System developed by Adobe Inc. that offers personalized learning at scale to employees, partners and customers alike. Compliant with GDPR guidelines, SOC2 TYPE 2 and FedRAMP Certifications, Adobe Learning Manager integrates with Adobe Experience Manager Sites, Adobe Commerce, Marketo Engage with out-of-the-box components and any other application through Open APIs, offering hybrid learning programs and detailed analytics.…N/A
Skilljar’s Customer Education LMS Platform
Score 9.1 out of 10
N/A
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics. Turn new buyers into successful users: Skilljar’s external LMS helps onboard customers and partners and turn them…N/A
Pricing
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Considered Both Products
Adobe Learning Manager
Chose Adobe Learning Manager
We evaluated several platforms for cost, reliability, ease of use and features. For our needs, Adobe Captivate Prime offered the optimal balance of reasonable cost and high-end features. Aside from ease-of-use for ourselves as we platform and manage courses, we wanted to ensure …
Skilljar’s Customer Education LMS Platform
Chose Skilljar’s Customer Education LMS Platform
Skilljar was an easy choice because of its web-based format, ease of integration with our current website and built-in e-commerce platform and Stripe integration. The others were also significantly more expensive and did not offer the same level of customer support. Skilljar …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Learning Management
Comparison of Learning Management features of Product A and Product B
Adobe Learning Manager
8.0
143 Ratings
2% below category average
Skilljar’s Customer Education LMS Platform
7.5
22 Ratings
0% above category average
Course authoring8.1126 Ratings7.318 Ratings
Course catalog or library7.9138 Ratings8.521 Ratings
Player/Portal7.9134 Ratings8.817 Ratings
Learning content8.3126 Ratings00 Ratings
Mobile friendly6.9117 Ratings9.117 Ratings
Progress tracking & certifications8.6134 Ratings8.622 Ratings
Assignments7.8125 Ratings7.415 Ratings
Compliance management8.4106 Ratings4.613 Ratings
Learning administration8.1131 Ratings9.520 Ratings
Learning reporting & analytics8.7132 Ratings7.322 Ratings
Social learning6.9113 Ratings3.711 Ratings
Gamification8.324 Ratings7.31 Ratings
Single Sign On (SSO) Enabled Learning8.328 Ratings7.31 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
Adobe Learning Manager
-
Ratings
Skilljar’s Customer Education LMS Platform
7.0
1 Ratings
0% above category average
Customer Feedback Collection00 Ratings7.31 Ratings
Customer Training Library Curation00 Ratings7.31 Ratings
User Permissioning00 Ratings6.41 Ratings
Best Alternatives
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Small Businesses
Tovuti LMS
Tovuti LMS
Score 9.5 out of 10
iSpring Learn
iSpring Learn
Score 8.9 out of 10
Medium-sized Companies
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Intellum
Intellum
Score 9.2 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Intellum
Intellum
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Likelihood to Recommend
8.3
(148 ratings)
8.9
(76 ratings)
Likelihood to Renew
6.3
(12 ratings)
8.3
(2 ratings)
Usability
8.3
(44 ratings)
8.7
(53 ratings)
Availability
7.3
(3 ratings)
-
(0 ratings)
Performance
8.1
(3 ratings)
-
(0 ratings)
Support Rating
5.7
(9 ratings)
9.0
(54 ratings)
In-Person Training
6.4
(1 ratings)
-
(0 ratings)
Implementation Rating
1.1
(7 ratings)
9.0
(1 ratings)
Configurability
7.3
(3 ratings)
-
(0 ratings)
Ease of integration
8.6
(30 ratings)
-
(0 ratings)
Product Scalability
8.5
(3 ratings)
-
(0 ratings)
Vendor post-sale
8.7
(2 ratings)
-
(0 ratings)
Vendor pre-sale
5.2
(2 ratings)
-
(0 ratings)
User Testimonials
Adobe Learning ManagerSkilljar’s Customer Education LMS Platform
Likelihood to Recommend
Adobe
It's good if you have a good use case for that feed. I do know that you have to incorporate it in a process in isolation. It's not you don't realize the full value, so you have to incorporate it into an overall improvement process. I would say the pro cases are marketing optimization with respect to campaigns. And I would say that the areas it's not well suited is in distilling attribution. So if you were to take all of the improvements that it suggested, the numbers exceed revenue, which isn't real, but that's a hard problem to solve. Nobody's really solved that problem well. So distilling the attribution piece would be good. And it is well suited for marketing campaigns in the ideation phase of so
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Skilljar
Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.
For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.
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Pros
Adobe
  • Rich and engaging learning experiences that capture employees' attention.
  • Is multi-device capable so our teams can take classes where it's most convenient for them during the day, especially if they don't have an assigned static workstation?
  • Allows us to personalize compliance training based on where our employees are at in the organizational chart, competencies, and requirements.
Read full review
Skilljar
  • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
  • Ease of use for students, administrators, and content creators
  • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
  • Asking for and listening to customer feedback for enhancements
  • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
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Cons
Adobe
  • High initial set-up cost and licensing fees for all employees at one go
  • Once a courses been enrolled by employee, there's no function to remove those courses by themselves.
  • Mobile version not working very well and some contents not able to load, e.g. Leaderboard, Level.
Read full review
Skilljar
  • Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
  • Features that allow for the translation of content to allow access to content across languages.
  • Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
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Likelihood to Renew
Adobe
Currently, our company uses this program and another competitor for our learning management software. We like the adaptability of this program and appreciate the customer service that Adobe provides, however the other program is starting to turn out to be a better value for our company as they improve their compatibility.
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Skilljar
I like what you are using and how we are doing it. Also, changing systems is a lot of work
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Usability
Adobe
In general, the user experience in Adobe Learning Manager is very satisfactory. The layout of the interface, the structure and the order of the available functionalities make it very intuitive and usable. The adaptation to mobile devices is very convenient since most of the participants connect through these electronic devices.
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Skilljar
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
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Reliability and Availability
Adobe
On a few occasions, I've logged in to issue a test to a staff member and my course would just spin. I've had to reschedule several test attempts due to this. In my opinion, the issue was not resolved by Adobe
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Skilljar
No answers on this topic
Performance
Adobe
The performance of Adobe Captivate Prime is also extremely good. The user interface is fast and easy to load. The complexity is not nearly as bad as some of the other programs on the market. Speed was not impacted.
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Skilljar
No answers on this topic
Support Rating
Adobe
I think they have a competent, friendly and "resolving" team. I have only ever been met with a willingness to assist any and every query I have come across. Roy who is one of the technical people is amazing, and so is my Customer Success Manager, Hema! I do not know what I would do without them.
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Skilljar
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
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In-Person Training
Adobe
Training by my staff was quick. Could have been a bit longer. Had to pick up on things myself
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Skilljar
No answers on this topic
Implementation Rating
Adobe
Trial period was great, and It let me plenty of time to try the different feature of the platform. However, when we decided to move forward, the ADOBE team was slow and not reactive at all. Actually after 2 years, I am still waiting for answers which is quite unacceptable.
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Skilljar
Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
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Alternatives Considered
Adobe
360 keeps up the Adobe learning manager. It even outclasses it in certain parts, but with a huge stalwart tech giant like Adobe, it is hard to keep up. Many of the features are present, but there's always that final touch missing. And it is always trying to play catchup.
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Skilljar
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Read full review
Scalability
Adobe
The product's overall scalability and flexibility is extremely good. I wish that the other products our company uses were this flexible! The product is easy to deploy across multiple departments and teams as needed.
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Skilljar
No answers on this topic
Return on Investment
Adobe
  • We are a small organization, so for now, we aren't quite sure if our ROI is working. But are confident in how this system will help us grow.
  • Our consumers have been truly delighted about the LMS and view us at a much more professional level now.
  • High level of security is very positive.
Read full review
Skilljar
  • Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
  • So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
Read full review
ScreenShots

Adobe Learning Manager Screenshots

Screenshot of One platform for all learning needs.Screenshot of Guided learning journeys.Screenshot of Gamification.Screenshot of Actionable insight from analytics.Screenshot of Learning that’s engaging.Screenshot of Measurable analytics.

Skilljar’s Customer Education LMS Platform Screenshots

Screenshot of From the Skilljar Dashboard, all needed tools are accessed through a single interface.Screenshot of The training portal is the URL where published courses will be located, and where trainees can register for, access and complete training.

This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of Business impact can be measured and learner progress can be tracked, and content success analyzed with the analytics suite and integrationsScreenshot of A variety of content types can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.