What users are saying about

Adobe Connect

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288 Ratings

Adobe Connect

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288 Ratings
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Score 7.6 out of 101
12 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

RingCentral Meetings

It's great for internal meetings and for when you need screen sharing and video visibility. It's not well suited for basic phone conferences, and can be tricky to use with participants outside your company.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
RingCentral Meetings
8.3
High quality audio
Adobe Connect
8.1
RingCentral Meetings
8.0
High quality video
Adobe Connect
7.6
RingCentral Meetings
9.0
Low bandwidth requirements
Adobe Connect
5.9
RingCentral Meetings
8.3
Mobile support
Adobe Connect
6.1
RingCentral Meetings
8.0

Screen Sharing

Adobe Connect
8.8
RingCentral Meetings
8.3
Desktop sharing
Adobe Connect
8.8
RingCentral Meetings
9.4
Whiteboards
Adobe Connect
8.7
RingCentral Meetings
7.2

Online Meetings / Events

Adobe Connect
8.3
RingCentral Meetings
8.3
Calendar integration
Adobe Connect
8.2
RingCentral Meetings
7.2
Meeting initiation
Adobe Connect
8.0
RingCentral Meetings
8.0
Integrates with social media
Adobe Connect
7.7
RingCentral Meetings
Record meetings / events
Adobe Connect
8.8
RingCentral Meetings
9.0
Slideshows
Adobe Connect
8.9
RingCentral Meetings
9.1

Online Events Collaboration

Adobe Connect
8.9
RingCentral Meetings
8.7
Live chat
Adobe Connect
9.0
RingCentral Meetings
8.7
Audience polling
Adobe Connect
9.2
RingCentral Meetings
Q&A
Adobe Connect
8.5
RingCentral Meetings

Online Events Security

Adobe Connect
8.6
RingCentral Meetings
7.1
User authentication
Adobe Connect
8.4
RingCentral Meetings
8.0
Participant roles & permissions
Adobe Connect
8.5
RingCentral Meetings
6.2
Confidential attendee list
Adobe Connect
9.0
RingCentral Meetings
7.0

Pros

  • Provides a recorded archive of meetings and training webinars. This fact is important as we need a record of the events and redistribute archived training.
  • Allows many participants to attend the Live Webinars or meetings without issue. As the number of participants is not the same each time, having the ability to invite as many as possible is a real plus.
  • Provides a log in the email with a link and connection information for people to join the meeting or webinar. This step is important as without it, people could not actually enjoy the benefits of the meeting or webinar.
Anissa Harris profile photo
  • Easy to start a meeting with video or audio
  • Support lots of people connecting in to the meeting
  • Recordings are easy to start
  • Transferring ownership to another participant
  • Easy to create recurring meetings
No photo available

Cons

  • The steps to connect to the Adobe Connect meeting room are clunky. There are many things that - if not completed ahead of time - cause problems for users who click on the meeting room link thinking they can just login and go in (like other platforms). The login and connection experience seems to be different on different operating systems and web browsers.
  • Troubleshooting is incredibly challenging for issues such as having trouble connecting, not hearing what is presented, not seeing content, microphone works in the audio test but not when you're actually going to use it, webcams showing just black screens.
  • Adobe Connect still uses Flash. There are apps for connecting to the meeting room from Apple and Android portable devices and they work ok but it isn't the same as the desktop web platform.
No photo available
  • It's easy to end up accidentally trying to run multiple meetings under the same account, which can cause churn and confusion for participants
  • Interacting with people outside the organization is sometimes hard because RingCentral Meetings requires them to download and install software - there's no plugin-free way to get in to the conference (other than just dialing in via audio)
  • A lot of our end users are repeatedly confused with how to select phone vs computer audio, so we end up losing time at the start of a meeting dealing with echoes on the line
  • There's only two roles in a meeting - Host and Guest. When we have large meetings with remote team members, it'd be useful to be able to manage subgroups of participants - i.e. Team Members vs Executives, to be able to control who gets muted or who gets dropped at different times in the call.
  • From time to time we encounter notifications of instability of the underlying internet connection, but then RingCentral isn't able to tell us if the issue was on our local network, intermediary sources, or their main service.
  • Because RingCentral Meetings is just a white label of Zoom, RingCentral's support for the platform is more limited than for their other services.
No photo available

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
While we are always open to an alternative that meets our needs, we plan to stick with Adobe Connect for the foreseeable future. The product continues to evolve as Adobe rolls out new versions and updates on a fairly frequent basis, and as a hosted customer we receive those updates automatically
No photo available
RingCentral Meetings9.1
Based on 1 answer
We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.
Justin Bongard profile photo

Usability

Adobe Connect9.0
Based on 5 answers
I like the interface, especially for someone using Adobe products. The continuity across softwares helps with functionality.
No photo available
RingCentral Meetings7.3
Based on 1 answer
Probably could be a little easier and friendlier to use but it's definitely not needlessly complex. It could just use a little more investment in refining the UI instead of adding fancy features.
Justin Bongard profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
I liked it.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

RVIBE is platform agnostic so we know and use any and all virtual platforms depending on our clients requirements. Platforms like WebEx, GoToMeeting, Zoom, Blue Jeans, On24, Skype, Google Hangouts, Lync, Wiggio, ect all have similar options and their own niches in the virtual platform space but if you are serious about Virtual Instructor Led Training or highly engaging webinars Adobe Connect is RVIBE's choice.
Andy Gallas profile photo
I see no reason to go with GoToMeeting because you can't bundle it with anything else. Skype for business comes with some versions of Office 365, and that might make a suitable replacement for RingCentral meetings if you already need that level of office. I would personally choose any meeting service that comes bundled with some other service I'm already using.
Justin Bongard profile photo

Return on Investment

  • RVIBE has helped our clients achieve 70-80% ROI on their virtual meetings using Adobe Connect over travel.
  • The most important metric is not ROI but time out of field. If you can keep them home they will more likely be happier and they won't loose that valuable time in the field which could trump ROI.
  • With all that money saved clients are able to have more touch points with the field. RVIBE designs with pre-launch and 30/60/90 day touch point meetings where feedback is most important.
  • Mundane HR information for new hires is made more interesting with RVIBE and Adobe Connect. If it's interesting it will likely be remembered longer term.
  • Adobe Connect Platinum Service is top notch and always available.
Andy Gallas profile photo
  • Since it came free with our phone service, it has saved us from purchasing anything else, so the ROI was certainly there
  • It was easy to deploy with a group policy rule to all computers, so it took minimal IT time
  • Since we already had VoIP accounts for all of our users, there was no other account to create.
Justin Bongard profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details