Adobe Customer Journey Analytics vs. Totango
Adobe Customer Journey Analytics vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
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Adobe Customer Journey Analytics | N/A | Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action. | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | $2,988 per year |
Adobe Customer Journey Analytics | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Adobe Customer Journey Analytics | Totango | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Adobe Customer Journey Analytics | Totango | |
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Small Businesses | Ortto Score 8.8 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Adobe Customer Journey Analytics | Totango | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Adobe Customer Journey Analytics | Totango | |
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Likelihood to Recommend | Adobe | Totango |
Pros | Adobe | Totango |
Cons | Adobe | Totango |
Likelihood to Renew | Adobe No answers on this topic | Totango |
Usability | Adobe No answers on this topic | Totango |
Reliability and Availability | Adobe No answers on this topic | Totango |
Performance | Adobe No answers on this topic | Totango |
Support Rating | Adobe No answers on this topic | Totango |
Online Training | Adobe No answers on this topic | Totango |
Implementation Rating | Adobe No answers on this topic | Totango |
Alternatives Considered | Adobe No answers on this topic | Totango |
Scalability | Adobe No answers on this topic | Totango |
Return on Investment | Adobe | Totango |
ScreenShots | Totango Screenshots |