What users are saying about
Top Rated
150 Ratings
14 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

Adobe is an enterprise level software that is best suited for large amounts of web content. The entire web management experience is engineered around the author. It is a large solution with many capabilities readily available to you out of the box.
Vagner Polund profile photo

WalkMe

Because our product allows a lot of freedom and customization, help is often needed to get started. WalkMe gives my team a tool other than just a static knowledge base article to help a customer. Until we were using WalkMe we had knowledge articles and video tutorials. The video tutorials were more engaging but took more time to create. Now in the time it takes, or less, to create a knowledge base article we are able to create an interactive guided experience
No photo available

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
WalkMe
Role-based user permissions
Adobe Experience Manager
8.2
WalkMe

Platform & Infrastructure

Adobe Experience Manager
7.6
WalkMe
API
Adobe Experience Manager
7.5
WalkMe
Internationalization / multi-language
Adobe Experience Manager
7.7
WalkMe

Web Content Creation

Adobe Experience Manager
7.0
WalkMe
WYSIWYG editor
Adobe Experience Manager
8.2
WalkMe
Code quality / cleanliness
Adobe Experience Manager
7.0
WalkMe
Admin section
Adobe Experience Manager
7.5
WalkMe
Page templates
Adobe Experience Manager
6.9
WalkMe
Library of website themes
Adobe Experience Manager
5.5
WalkMe
Mobile optimization / responsive design
Adobe Experience Manager
7.0
WalkMe
Publishing workflow
Adobe Experience Manager
8.0
WalkMe
Form generator
Adobe Experience Manager
6.3
WalkMe

Web Content Management

Adobe Experience Manager
6.1
WalkMe
Content taxonomy
Adobe Experience Manager
6.6
WalkMe
SEO support
Adobe Experience Manager
6.5
WalkMe
Bulk management
Adobe Experience Manager
6.1
WalkMe
Availability / breadth of extensions
Adobe Experience Manager
6.1
WalkMe
Community / comment management
Adobe Experience Manager
5.4
WalkMe

Pros

  • AEM is great for customization. Web Dev builds the parts and authors use what they need.
  • Branding can be ensured with the ability to require brand colors, fonts, and styles.
  • It's easy to see who has built, modified, and published pages. It makes tracking changes very convenient.
No photo available
  • WalkMe allows us to generate very specific step-by-step instructions on certain workflows within our media buying platform.
  • WalkMe allows us to look in on a user's experience to trouble shoot user reported issues.
  • WalkMe allows us to easily connect our web-based knowledge center into our application.
Pat Effinger profile photo

Cons

  • Cost. AEM is expensive.
  • Touch UI not as intuitive as classic UI.
No photo available
  • A way to run automated tests on Smart Walkthroughs.
Geethika Lokanadham, PMI-PBA profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
WalkMe9.0
Based on 1 answer
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
No photo available

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We have used both Hybris and AEM, Hybris for e-commerce site and AEM for front facing site. Generally we prefer AEM due to the ease of use and user friendliness, as well as improved interface
No photo available
The only other personalization/on-boarding tool we have tried is Evergage. We are actually running them at the same time, each has their own strengths and weaknesses. Evergage's ability to personalize the message and be more dynamic in their campaigns is far better than those of WalkMe. Evergage also allows for greater, and easier, customization from the messages or campaigns. That being said WalkMe has an extremely intuitive builder and allows for even very novice users to use it
No photo available

Return on Investment

  • Lead generation through rapid campaign launches
  • Reduce the reliance on IT
  • Regular content refresh making the company more active and present
No photo available
  • Website adoption rate.
  • Training and material costs.
  • Client retention.
Geethika Lokanadham, PMI-PBA profile photo

Screenshots

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WalkMe

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details