What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

WalkMe

11 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

WalkMe

11 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

WalkMe

Because our product allows a lot of freedom and customization, help is often needed to get started. WalkMe gives my team a tool other than just a static knowledge base article to help a customer. Until we were using WalkMe we had knowledge articles and video tutorials. The video tutorials were more engaging but took more time to create. Now in the time it takes, or less, to create a knowledge base article we are able to create an interactive guided experience
No photo available

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
WalkMe
Role-based user permissions
Adobe Experience Manager
8.1
WalkMe

Platform & Infrastructure

Adobe Experience Manager
7.7
WalkMe
API
Adobe Experience Manager
7.5
WalkMe
Internationalization / multi-language
Adobe Experience Manager
7.9
WalkMe

Web Content Creation

Adobe Experience Manager
7.1
WalkMe
WYSIWYG editor
Adobe Experience Manager
8.3
WalkMe
Code quality / cleanliness
Adobe Experience Manager
6.9
WalkMe
Admin section
Adobe Experience Manager
7.2
WalkMe
Page templates
Adobe Experience Manager
6.9
WalkMe
Library of website themes
Adobe Experience Manager
5.8
WalkMe
Mobile optimization / responsive design
Adobe Experience Manager
8.0
WalkMe
Publishing workflow
Adobe Experience Manager
7.8
WalkMe
Form generator
Adobe Experience Manager
6.0
WalkMe

Web Content Management

Adobe Experience Manager
6.2
WalkMe
Content taxonomy
Adobe Experience Manager
7.2
WalkMe
SEO support
Adobe Experience Manager
6.9
WalkMe
Bulk management
Adobe Experience Manager
5.4
WalkMe
Availability / breadth of extensions
Adobe Experience Manager
6.5
WalkMe
Community / comment management
Adobe Experience Manager
5.3
WalkMe

Pros

  • Media library and asset management is simplified, separating storage and also allowing developers to manage the workflow of the publishing process.
  • No addition of API services are required, using the same requests and data access layer for both front end and back end development simplifies the project lifecycle.
  • Duplicating code is easy, developers can simply copy components and reuse or rework for each use case.
Mike Plant profile photo
  • Walk-thrus: It's their bread and butter and where they excel. I can take someone that is familiar with our product and using WalkMe they can quickly build engaging walk-thrus that walk a user from the beginning to the end of a process. Using the logic engine built into WalkMe they can build rules for error messages, wrong turns, abandoned pages, or even steps that require them to wait while they leave our system and come back a day later.
  • Launchers: Another one of their staples, but a great tool. We can tie these launchers to an element on a page and quickly add help to a page. We have also used this to overcome design flaws. We added a button to a page and it is used more than the hardcoded link to the same page.
  • Goals: Goals can be added to each walk-thru and allow us to track the effectiveness of our walk-thrus and the behavior of our users. Sometimes a walk-thru will expose unexpected behaviors of our users. Goals will also continue to track after a user closes the walk-thru. So we will still know the outcome of a walk-thru even if the users feels that they can continue without the walk-thru.
No photo available

Cons

  • There is no easy way to change a template if it has been built a certain way. Sometimes it would be nice to have an option to add an extra item on the spot. Instead, you have to ask your IT team to create for you.
  • You can set up a staging site and a site to publish... but sometimes the 2 environments doesn't connect correctly, meaning some changes in the staging sites doesn't show of on the live site.
  • The quick publish button is dangerous and not that helpful: pages can be published with the "quick publish" option even if they are blocked... however, the purpose of a blocked page is to prevent it from publishing until you unblock it. Also, the "quick publish" option will publish your age and every other page connected to it! so be careful!!
Vanessa Suarez profile photo
  • The set up of Walkme is very time intensive and requires a great deal of effort to implement effectively.
  • WalkMe only offers a firefox extension to use their tools.
  • WalkMe's insights aren't as useful as I'd like.
Pat Effinger profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
If I had the choice to renew, I would. Adobe CQ is one of the better CMS's I've been able to use. It's well organized, fast and easy to use. Although it is a little high in price, the fact that it does a good job justifies the decision to renew
Cassie Lyn Dusute profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
WalkMe9.0
Based on 1 answer
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
No photo available

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I had no involvement in the selection process of Adobe Experience Manager, however, from a user experience point of view, I would recommend it over other CMS due to its ease of use, user friendliness, and clean appearance. You can look at the pages by listing, or by structure. This makes it so easy to find pages
Vanessa Suarez profile photo
Our firm rated WalkMe as best in class compared to alternatives. In addition to functionality, WalkMe university and professional services set us up to own the product and continuously improve
Joshua Hickey profile photo

Return on Investment

  • AEM has allowed our team to promote high value webinars and passes contact data to our marketing automation tool for a syncronized experience.
  • AEM allows for a work stream and multiple authors for quickly publishing thought leadership articles.
  • From blogs to home screens, AEM allows us to build for many types of marketing projects.
No photo available
  • WalkMe made us take a deeper look at how easily our day to day users can navigate the different modules within our platform.
  • WalkMe forced the creators of the walkthrus we created to learn how our users interact with our platform.
Pat Effinger profile photo

Screenshots

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WalkMe

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details