The RUN Powered by ADP® cloud-based solution is used to pay employees. It also includes HR and hiring tools, as well as benefits, helping small businesses grow and manage their teams.
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Workstream
Score 10.0 out of 10
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Workstream is a HR, Payroll, and Hiring platform designed for businesses who employ hourly workers. Workstream provides mobile-first and automation-driven solutions for hiring, onboarding, payroll, operations, engagement, and communications.
RUN Powered by ADP has proven very flexible with creating a salary for certain hourly staff who have repeating hours so hours do not have to be input each payroll. Also, some staff earn pto like full time staff though they do not work full time. Creating these categories, inputting and tracking is easy. Separating the hours worked from the pto area would make things more clear.
Workstream has been great for new restaurant openings by using the QR code on business cards and using the QR code on our marketing material as well. We had one restaurant have 17 applicant's via the QR code. The biggest opportunity was cost during the pandemic. Our franchisees wanted a guaranteed number of applicants for being charged what they were getting charged. This was not something Workstream can accommodate but this is also not guaranteed on any job board.
When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.
It is software very attentive to our needs, which means that when we have a concern or need to solve something, they solve it immediately, they listen to our proposals so that our hiring is fast and without inconvenience.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of
RUN Powered by ADP® is stronger than QuickBooks Online for payroll and HR because it offers advanced HR tools (job postings, compliance support, employee handbooks), friendly, extended hours live support, and integration with numerous platforms. QuickBooks focuses mainly on payroll/accounting, while ADP provides broader HR capabilities, scalability, and compliance expertise along with extensive training.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
