ADP SmartCompliance vs. Experian Employer Services HR Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP SmartCompliance
Score 8.3 out of 10
N/A
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.N/A
Experian Employer Services HR Services
Score 1.0 out of 10
N/A
Experian Employer Services (including services from the former CIC Plus, acquired by Experian in 2022) is presented as a comprehensive suite of employer services designed to streamline workforce management and improve the employee lifecycle within the organization.N/A
Pricing
ADP SmartComplianceExperian Employer Services HR Services
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP SmartComplianceExperian Employer Services HR Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPricing varies based upon modules deployed and features enabled.
More Pricing Information
Community Pulse
ADP SmartComplianceExperian Employer Services HR Services
Considered Both Products
ADP SmartCompliance
Chose ADP SmartCompliance
ADP is a much better product, especially if you use all their products together to create a seamless payroll system that works much better when all the products work together.
Experian Employer Services HR Services

No answer on this topic

Top Pros
Top Cons
Features
ADP SmartComplianceExperian Employer Services HR Services
Type of tax
Comparison of Type of tax features of Product A and Product B
ADP SmartCompliance
8.9
9 Ratings
12% above category average
Experian Employer Services HR Services
-
Ratings
Sales and Use Taxes9.53 Ratings00 Ratings
Cross-border Taxes8.17 Ratings00 Ratings
VAT / GST Taxes9.11 Ratings00 Ratings
Energy and Fuel Taxes9.11 Ratings00 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
ADP SmartCompliance
7.4
45 Ratings
5% below category average
Experian Employer Services HR Services
-
Ratings
Geolocation for Tax Assessment7.012 Ratings00 Ratings
3rd-Party Software Integrations7.925 Ratings00 Ratings
Tax Data Reporting7.544 Ratings00 Ratings
Compliance Administration Management6.636 Ratings00 Ratings
Tax Exemption Processing7.816 Ratings00 Ratings
Tax Document Management6.936 Ratings00 Ratings
Complex Tax Scenario Management7.826 Ratings00 Ratings
Best Alternatives
ADP SmartComplianceExperian Employer Services HR Services
Small Businesses
TaxJar
TaxJar
Score 8.1 out of 10

No answers on this topic

Medium-sized Companies
LOVAT
LOVAT
Score 10.0 out of 10
greytHR
greytHR
Score 8.2 out of 10
Enterprises
Vertex
Vertex
Score 8.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP SmartComplianceExperian Employer Services HR Services
Likelihood to Recommend
8.3
(139 ratings)
1.0
(1 ratings)
Likelihood to Renew
7.7
(32 ratings)
1.0
(1 ratings)
Usability
7.5
(40 ratings)
-
(0 ratings)
Availability
8.4
(13 ratings)
-
(0 ratings)
Performance
8.1
(13 ratings)
-
(0 ratings)
Support Rating
6.0
(40 ratings)
1.0
(1 ratings)
In-Person Training
5.7
(5 ratings)
-
(0 ratings)
Online Training
7.9
(10 ratings)
-
(0 ratings)
Implementation Rating
5.5
(25 ratings)
1.0
(1 ratings)
Configurability
7.5
(11 ratings)
-
(0 ratings)
Ease of integration
6.8
(10 ratings)
-
(0 ratings)
Product Scalability
8.1
(12 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(10 ratings)
-
(0 ratings)
Vendor pre-sale
6.4
(9 ratings)
-
(0 ratings)
User Testimonials
ADP SmartComplianceExperian Employer Services HR Services
Likelihood to Recommend
ADP
Customer service when I call in for Wage Payment issues is usually very helpful and I get answers quickly. I have had several different CSRs since we have had ADP SmartCompliance and they have not always been the most helpful or forthcoming with information. It makes it difficult to do what I need to do if I don't have the help and support from those that know what needs to happen and when. I can't always have a conversation with that person when I need to.
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Experian Employer Services
CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
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Pros
ADP
  • It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
  • It helps us quickly and securely issue payment to employees who terminate.
  • We efficiently get our garnishments processed to remain compliant.
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Experian Employer Services
  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
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Cons
ADP
  • ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
  • It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
  • While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
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Experian Employer Services
  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
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Likelihood to Renew
ADP
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
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Experian Employer Services
No answers on this topic
Usability
ADP
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
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Experian Employer Services
No answers on this topic
Reliability and Availability
ADP
We always rec'd update maintenance outages schedule from ADP by e-mail and we can plan ahead for the planned outages. I normally did not see any unplanned outage and the system is always available to use with no issue. Only 1 thing that sometime the system freeze for no reason
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Experian Employer Services
No answers on this topic
Performance
ADP
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
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Experian Employer Services
No answers on this topic
Support Rating
ADP
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
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Experian Employer Services
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
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In-Person Training
ADP
ADP also provide in person training which can fit into our schedule. The are flexible on timing. We always have a pack schedule and not able to attend training in person if not available. Not sure the in person training with recording that can share with us especially we can review it again and again
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Experian Employer Services
No answers on this topic
Online Training
ADP
They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
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Experian Employer Services
No answers on this topic
Implementation Rating
ADP
Although there are meeting schedule time to time during the implementation, however, some of the time the account manager is not able to attend or miss the meeting. as that said, never able to get a full house to discuss thing in detail with a group. ADP need to look into this
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Experian Employer Services
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
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Alternatives Considered
ADP
ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.
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Experian Employer Services
BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
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Scalability
ADP
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
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Experian Employer Services
No answers on this topic
Return on Investment
ADP
  • The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.
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Experian Employer Services
  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
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ScreenShots

ADP SmartCompliance Screenshots

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