What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
1 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Payroll by Wave

Payroll by Wave is a simple tool - and of course it requires you to be inside the Wave ecosystem. So if you are invoicing and accounting with Wave, you are probably a small mom 'n pop setup in search of low-maintenance and cost-effective software. Payroll is a good complement to your Wave account.
Brendon Brown profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Payroll by Wave
Employee demographic data
ADP Workforce Now
8.1
Payroll by Wave
Employment history
ADP Workforce Now
8.1
Payroll by Wave
Job profiles and administration
ADP Workforce Now
7.7
Payroll by Wave
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Payroll by Wave
Organizational charting
ADP Workforce Now
6.7
Payroll by Wave
Organization and location management
ADP Workforce Now
7.4
Payroll by Wave
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Payroll by Wave

Payroll Management

ADP Workforce Now
8.1
Payroll by Wave
Pay calculation
ADP Workforce Now
8.7
Payroll by Wave
Support for external payroll vendors
ADP Workforce Now
7.5
Payroll by Wave
Benefit plan administration
ADP Workforce Now
8.0
Payroll by Wave
Direct deposit files
ADP Workforce Now
8.6
Payroll by Wave
Salary revision and increment management
ADP Workforce Now
7.8
Payroll by Wave
Reimbursement management
ADP Workforce Now
7.8
Payroll by Wave

Leave and Attendance Management

ADP Workforce Now
8.1
Payroll by Wave
Approval workflow
ADP Workforce Now
8.1
Payroll by Wave
Balance details
ADP Workforce Now
8.1
Payroll by Wave
Annual carry-forward and encashment
ADP Workforce Now
8.1
Payroll by Wave

Employee Self Service

ADP Workforce Now
8.2
Payroll by Wave
View and generate pay and benefit information
ADP Workforce Now
8.7
Payroll by Wave
Update personal information
ADP Workforce Now
8.7
Payroll by Wave
View company policy documentation
ADP Workforce Now
8.5
Payroll by Wave
Employee recognition
ADP Workforce Now
7.6
Payroll by Wave
View job history
ADP Workforce Now
7.6
Payroll by Wave

Asset Management

ADP Workforce Now
6.0
Payroll by Wave
Tracking of all physical assets
ADP Workforce Now
6.0
Payroll by Wave

HR Reporting

ADP Workforce Now
7.0
Payroll by Wave
Report builder
ADP Workforce Now
7.1
Payroll by Wave
Pre-built reports
ADP Workforce Now
7.0
Payroll by Wave
Ability to combine HR data with external data
ADP Workforce Now
7.0
Payroll by Wave

Onboarding

ADP Workforce Now
5.5
Payroll by Wave
New hire portal
ADP Workforce Now
6.1
Payroll by Wave
Manager tracking tools
ADP Workforce Now
4.8
Payroll by Wave

Performance and Goals

ADP Workforce Now
7.7
Payroll by Wave
Corporate goal setting
ADP Workforce Now
7.6
Payroll by Wave
Individual goal setting
ADP Workforce Now
7.8
Payroll by Wave
Line-of sight-visibility
ADP Workforce Now
7.6
Payroll by Wave
Performance tracking
ADP Workforce Now
7.9
Payroll by Wave

Performance Management

ADP Workforce Now
7.4
Payroll by Wave
Performance plans
ADP Workforce Now
7.6
Payroll by Wave
Performance improvement plans
ADP Workforce Now
7.4
Payroll by Wave
Review status tracking
ADP Workforce Now
7.6
Payroll by Wave
Review reminders
ADP Workforce Now
7.3
Payroll by Wave
Multiple review frequency
ADP Workforce Now
7.2
Payroll by Wave

Succession Planning

ADP Workforce Now
6.0
Payroll by Wave
Create succession plans/pools
ADP Workforce Now
5.8
Payroll by Wave
Candidate ranking
ADP Workforce Now
5.8
Payroll by Wave
Candidate search
ADP Workforce Now
6.3
Payroll by Wave
Candidate development
ADP Workforce Now
6.2
Payroll by Wave

Recruiting / ATS

ADP Workforce Now
6.6
Payroll by Wave
Job Requisition Management
ADP Workforce Now
7.9
Payroll by Wave
Company Website Posting
ADP Workforce Now
7.5
Payroll by Wave
Publish to Social Media
ADP Workforce Now
7.3
Payroll by Wave
Job Search Site Posting
ADP Workforce Now
6.6
Payroll by Wave
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Payroll by Wave
Applicant Tracking
ADP Workforce Now
7.2
Payroll by Wave
Notifications and Alerts
ADP Workforce Now
7.5
Payroll by Wave

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • An intuitive, clear UI helps you know where everything is, what options are at your disposal. Calendars and timelines show that Wave really thought out how to provide you with useful tool.
  • Pay day can be automated and straightforward.
  • Wave onboarding provides guidance at what information to input next until you are all set up.
Brendon Brown profile photo

Cons

  • Implementation - as an administrator, make sure that you know what's happening at every point of implementation! This process can be disjointed.
  • Training - the learning curve is steep when adapting to this system. Be prepared to spend hours formally training, staying on the phone with customer service, and surfing the "Bridge" (a peer support system). Every minute you invest will be worth your time!
Sarah Hersh, PHR profile photo
  • Payroll is a paid feature at $10 + $4/employee per month. I suppose this is a normal expense, but other payroll systems I've used, such as ones built into online banking, have cost me a fraction of this.
Brendon Brown profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
WFN is user friendly and gives us a wealth of information which contributes to the ability to provide managers andstaff information as well as contributing the accuracy of our HRB and Payrolls.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
We moved away from Wave as most of our contractors are time-based, and Wave flat out refuses to provide time tracking features. We tried integrations, but the pricing/complexity goes up and reliability goes down when integrating systems which were not intended to communicate. We since moved to Avaza and sacrificed Payroll for more robust time tracking, project management, and a very open feature development process
Brendon Brown profile photo

Return on Investment

  • Our employees spend less time trying to figure out how to obtain EOY tax information.
Anastasia Reeves profile photo
  • We tested Wave briefly and Wave Payroll briefly. Impact was minimal as it did not quite fit our needs.
Brendon Brown profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Payroll by Wave

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details