What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
504 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
504 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SilkRoad Life Suite

SilkRoad Life is well suited for hiring new employees and bringing them onboard quickly.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
SilkRoad Life Suite
Employee demographic data
ADP Workforce Now
8.2
SilkRoad Life Suite
Employment history
ADP Workforce Now
8.3
SilkRoad Life Suite
Job profiles and administration
ADP Workforce Now
7.9
SilkRoad Life Suite
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
SilkRoad Life Suite
Organizational charting
ADP Workforce Now
6.8
SilkRoad Life Suite
Organization and location management
ADP Workforce Now
7.7
SilkRoad Life Suite
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
SilkRoad Life Suite

Payroll Management

ADP Workforce Now
8.3
SilkRoad Life Suite
Pay calculation
ADP Workforce Now
8.9
SilkRoad Life Suite
Support for external payroll vendors
ADP Workforce Now
7.7
SilkRoad Life Suite
Benefit plan administration
ADP Workforce Now
8.3
SilkRoad Life Suite
Direct deposit files
ADP Workforce Now
8.8
SilkRoad Life Suite
Salary revision and increment management
ADP Workforce Now
8.0
SilkRoad Life Suite
Reimbursement management
ADP Workforce Now
8.3
SilkRoad Life Suite

Leave and Attendance Management

ADP Workforce Now
8.5
SilkRoad Life Suite
Approval workflow
ADP Workforce Now
8.3
SilkRoad Life Suite
Balance details
ADP Workforce Now
8.6
SilkRoad Life Suite
Annual carry-forward and encashment
ADP Workforce Now
8.6
SilkRoad Life Suite

Employee Self Service

ADP Workforce Now
8.3
SilkRoad Life Suite
View and generate pay and benefit information
ADP Workforce Now
8.8
SilkRoad Life Suite
Update personal information
ADP Workforce Now
8.8
SilkRoad Life Suite
View company policy documentation
ADP Workforce Now
8.7
SilkRoad Life Suite
Employee recognition
ADP Workforce Now
7.7
SilkRoad Life Suite
View job history
ADP Workforce Now
7.7
SilkRoad Life Suite

Asset Management

ADP Workforce Now
6.0
SilkRoad Life Suite
Tracking of all physical assets
ADP Workforce Now
6.0
SilkRoad Life Suite

HR Reporting

ADP Workforce Now
7.2
SilkRoad Life Suite
Report builder
ADP Workforce Now
7.3
SilkRoad Life Suite
Pre-built reports
ADP Workforce Now
7.3
SilkRoad Life Suite
Ability to combine HR data with external data
ADP Workforce Now
7.1
SilkRoad Life Suite

Onboarding

ADP Workforce Now
5.5
SilkRoad Life Suite
5.8
New hire portal
ADP Workforce Now
6.1
SilkRoad Life Suite
7.6
Manager tracking tools
ADP Workforce Now
4.8
SilkRoad Life Suite
5.1
Compliance tracking and reporting
ADP Workforce Now
SilkRoad Life Suite
4.6

Performance and Goals

ADP Workforce Now
7.7
SilkRoad Life Suite
Corporate goal setting
ADP Workforce Now
7.5
SilkRoad Life Suite
Individual goal setting
ADP Workforce Now
7.9
SilkRoad Life Suite
Line-of sight-visibility
ADP Workforce Now
7.4
SilkRoad Life Suite
Performance tracking
ADP Workforce Now
7.9
SilkRoad Life Suite

Performance Management

ADP Workforce Now
7.0
SilkRoad Life Suite
Performance plans
ADP Workforce Now
7.2
SilkRoad Life Suite
Performance improvement plans
ADP Workforce Now
7.1
SilkRoad Life Suite
Review status tracking
ADP Workforce Now
7.1
SilkRoad Life Suite
Review reminders
ADP Workforce Now
6.9
SilkRoad Life Suite
Multiple review frequency
ADP Workforce Now
6.7
SilkRoad Life Suite

Succession Planning

ADP Workforce Now
6.0
SilkRoad Life Suite
Create succession plans/pools
ADP Workforce Now
5.8
SilkRoad Life Suite
Candidate ranking
ADP Workforce Now
5.8
SilkRoad Life Suite
Candidate search
ADP Workforce Now
6.3
SilkRoad Life Suite
Candidate development
ADP Workforce Now
6.2
SilkRoad Life Suite

Recruiting / ATS

ADP Workforce Now
6.9
SilkRoad Life Suite
Job Requisition Management
ADP Workforce Now
8.0
SilkRoad Life Suite
Company Website Posting
ADP Workforce Now
8.0
SilkRoad Life Suite
Publish to Social Media
ADP Workforce Now
7.8
SilkRoad Life Suite
Job Search Site Posting
ADP Workforce Now
6.9
SilkRoad Life Suite
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SilkRoad Life Suite
Applicant Tracking
ADP Workforce Now
7.4
SilkRoad Life Suite
Notifications and Alerts
ADP Workforce Now
7.8
SilkRoad Life Suite

Pros

ADP Workforce Now

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

SilkRoad Life Suite

  • Onboarding - easy process. easy to move around in. Always get high marks from new hires on the process
  • Redcarpet helps to manage tasks related to all departments involved in the new hire process
  • Openhire - online application easy to use.
  • Openhire - easy to search resumes and select candidates.
No photo available

Cons

ADP Workforce Now

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo

SilkRoad Life Suite

  • RedCarpet portal is hard to edit. There needs to be an easier way to make is more user friendly.
No photo available

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

SilkRoad Life Suite

SilkRoad Life Suite 2.0
Based on 1 answer
Our HR Director is looking to go with another company.
Courtney Pritt profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

SilkRoad Life Suite

SilkRoad Life Suite 6.5
Based on 2 answers
Excellent onboarding tool. Easy to set up
No photo available

Support

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

SilkRoad Life Suite

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

SilkRoad Life Suite

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

SilkRoad Life Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo

SilkRoad Life Suite

SilkRoad is very far behind PeopleSoft!
No photo available

Return on Investment

ADP Workforce Now

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo

SilkRoad Life Suite

  • Definitely increased employee onboard efficiency
  • Central location for applicants to apply
  • Better Applicant tracking for our AAP plan
No photo available

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SilkRoad Life Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Add comparison