Adyen vs. Braintree, a PayPal service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.6 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Braintree, a PayPal service
Score 5.8 out of 10
N/A
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.N/A
Pricing
AdyenBraintree, a PayPal service
Editions & Modules
No answers on this topic
Standard Pricing
2.9% +$0.30
per transaction
Custom Pricing
Contact for quote
Offerings
Pricing Offerings
AdyenBraintree, a PayPal service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AdyenBraintree, a PayPal service
Considered Both Products
Adyen
Chose Adyen
Of the self-service options like Braintree and Stripe, Adyen provides the widest and most reliable feature footprint. Other providers, like Stripe, may work better for very narrow applications, or like Shopify if you've fully bought into the entirety of that ecosystem.
Braintree, a PayPal service

No answer on this topic

Top Pros
Top Cons
Features
AdyenBraintree, a PayPal service
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.6
9 Ratings
27% above category average
Braintree, a PayPal service
-
Ratings
Fraud Detection8.49 Ratings00 Ratings
API or SDK8.89 Ratings00 Ratings
Recurring Payment Support8.49 Ratings00 Ratings
Billing and Invoicing Support8.49 Ratings00 Ratings
Global Support8.59 Ratings00 Ratings
Payment Form Acceptance9.29 Ratings00 Ratings
Best Alternatives
AdyenBraintree, a PayPal service
Small Businesses
Apple Pay
Apple Pay
Score 9.3 out of 10
Stripe Payments
Stripe Payments
Score 8.6 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.3 out of 10

No answers on this topic

Enterprises
Amazon Pay
Amazon Pay
Score 8.3 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenBraintree, a PayPal service
Likelihood to Recommend
8.8
(16 ratings)
1.1
(15 ratings)
Likelihood to Renew
8.7
(3 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
5.0
(3 ratings)
Availability
8.7
(7 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
1.6
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AdyenBraintree, a PayPal service
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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PayPal
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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PayPal
  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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PayPal
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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PayPal
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
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Usability
Adyen
No answers on this topic
PayPal
As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
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Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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PayPal
No answers on this topic
Support Rating
Adyen
No answers on this topic
PayPal
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
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Implementation Rating
Adyen
No answers on this topic
PayPal
It is simple for a developer to do.
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Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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PayPal
Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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PayPal
  • Simplified billing so we spend less time on it
  • Saved $20 a month or more when compared to alternatives that have a monthly charge.
  • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
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