Likelihood to Recommend Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
Read full review The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
Read full review Pros PCI DSS Compliant Solution Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc. Good support and quick solution for the technical help Well described documentation on technical integrations Drop in framework to display the payment options Read full review Securely stores data on FirstData's servers so that I don't have to worry about the technical details there. Integrates well with WordPress and WooCommerce and provides a seamless user experience. Allows customers to pay while staying on site, rather than leaving and coming back like PayPal. Read full review Cons I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting". Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others. Amex chargebacks could be integrated. We don't see them in Adyen at all. Read full review They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team. Constantly finding out there is yet another team that we need to work with to troubleshoot an issue. Read full review Likelihood to Renew Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
Read full review Reliability and Availability Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
Read full review Alternatives Considered Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
Read full review First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
Read full review Return on Investment I cannot see any negative impact. It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms. Quick and reliable it is a good tool to be used for managing and checking credit card transactions details. Read full review Our ROI has been very positive Our company has been able to process cash receipts remotely Our processing charges have been lower Read full review ScreenShots