What users are saying about
35 Ratings
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Top Rated
836 Ratings
35 Ratings
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Score 8.4 out of 101

Basecamp

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Top Rated
836 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Basecamp

If you have a lot of different projects that run concurrently and have a lot of moving parts, I think Basecamp is especially beneficial to help not only the project manager keep track of progress, but for everyone in the group to understand where they are in the process and to make sure goals and expectations and deadlines are clear. It has meant that we have less meetings, which has made us much more efficient. I think if your projects really depend on dependencies, you'll need another program, however. And perhaps if you work at a very granular level, this may not have the level of detail you need
Jessica Meadows Rich profile photo

Feature Rating Comparison

Project Management

Aha!
Basecamp
8.0
Task Management
Aha!
Basecamp
9.0
Resource Management
Aha!
Basecamp
8.4
Gantt Charts
Aha!
Basecamp
7.9
Scheduling
Aha!
Basecamp
7.9
Workflow Automation
Aha!
Basecamp
7.6
Team Collaboration
Aha!
Basecamp
8.8
Support for Agile Methodology
Aha!
Basecamp
7.9
Support for Waterfall Methodology
Aha!
Basecamp
7.8
Document Management
Aha!
Basecamp
8.3
Email integration
Aha!
Basecamp
8.1
Mobile Access
Aha!
Basecamp
7.1
Timesheet Tracking
Aha!
Basecamp
7.4
Change request and Case Management
Aha!
Basecamp
8.5
Budget and Expense Management
Aha!
Basecamp
7.9

Professional Services Automation

Aha!
Basecamp
7.9
Quotes/estimates
Aha!
Basecamp
8.0
Invoicing
Aha!
Basecamp
8.0
Project & financial reporting
Aha!
Basecamp
8.3
Integration with accounting software
Aha!
Basecamp
7.2

Pros

Aha!

  • Aha! is an all around product management suite. It is great for breaking product plans into initiatives, features, and user stories. This helps the organization understand the product plan and what is driving individual work items. Unlike Jira and project management tools, it helps you prioritize by major themes, features, and releases. Once you start to use it, you can't go back to a project management tool because the views for organizing and prioritizing features just isn't there.
  • Aha! also excels at idea management. You can create a portal for users to submit ideas and manage them through a workflow. Users can submit ideas through a variety of channels, including email, ZenDesk, and SalesForce. You can even attach account values to an idea submitted through SalesForce, though the UI in SalesForce is a little kludgy. This is a great feature for those that have the capacity to manage feedback this way, but be aware that it takes time to manage.
  • Aha! works pretty well with Jira so that project managers can have their backlog that is understandable to the business and engineering can break down those work items however they want.
  • Aha! also has a lot of useful integrations: Slack, ZenDesk, Zapier, etc. It also integrates with every major software project management tool on the market: Jira, Pivotal, Rally, Redmine, and TFS.
Ross Reynolds profile photo

Basecamp

  • Allows for the creation of groups of To Do's under one project.
  • The Activity Feed allows for a great overview of what's happening to be able to quickly see where things are
  • Anyone can create a to do and assign it to anyone, so people are empowered to take ownership over projects.
  • Is pretty easy and straightforward to get started and creating To Do's and Projects
Jessica Meadows Rich profile photo

Cons

Aha!

  • I wish the notifications could be streamlined, so that the text of the email was just simpler and easier on the eyes, and that I could respond to comments by replying to the email instead of opening up Aha! again.
  • A little more color wouldn't hurt. The UX is smooth, but the design is rather bland. It still gets the job done though.
Susmita Paul profile photo

Basecamp

  • No dependencies! I wish so much that dependencies were an option. So often we have to remember to manually assign the next To Do to someone after something has been completed and it's easy to forget this. So that this human error can be avoided, dependencies would help with this greatly.
  • It took a long time for us to figure out how best to fit Basecamp into our work flow, who was responsible for what and how our processes would best work. It's great now but it probably took us a solid year before we got to the point where we had smoothed out the rough edges and felt like our processes worked perfectly within Basecamp.
  • You sometimes have to be careful about where you are placing information: in the comment v. the note v. commenting on the list v. commenting on the To Do. Depending on who has been checked to received a notification, not everyone will receive the information. This isn't necessarily an issue; it just means you have to be very careful about where you are placing information and double-checking that the people you want to be notified will receive it.
Jessica Meadows Rich profile photo

Likelihood to Renew

Aha!

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 10.0
Based on 27 answers
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Patrick Barrett profile photo

Usability

Aha!

Aha! 6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available

Basecamp

Basecamp 8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.
Lisa Keyser profile photo

Reliability and Availability

Aha!

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.
Ed Lojko profile photo

Support

Aha!

Aha! 10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo

Basecamp

Basecamp 9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.
Ed Lojko profile photo

Implementation

Aha!

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner profile photo

Alternatives Considered

Aha!

In terms of product road-mapping, Aha! beats its competitors upfront. Aha! is one of the best tool to visualize your product strategy. However, JIRA in terms of PRDs, gives a complete environment in its own. Aha! is for product managers only. If Tech needs to be involved, JIRA can be used or Trello if your organization is small. On the other hand, Aha! is for all sized companies.
Himanshu Singh profile photo

Basecamp

Samepage and Slack are just a few steps ahead with its messenger and communication platforms and is leagues behind when it comes to integration with other systems. However, most systems can be redundant when attempting to accomplish something that caters to a non-technical audience or something more geared towards the "classic" project management platform (such as Microsoft Project). For a reduction in emails and company wide or group communications, basecamp can do just as well as Samepage and Slack but when it comes down to managing resources, time management, gantt charts and more granular project management functions; Basecamp just doesn't do well as the Asana, OpenProject or OrangeScrum. More technical or software development projects should be avoided when using Basecamp from my experiences while using it
Craig Lockley profile photo

Return on Investment

Aha!

  • It has helped us improve our product lifecycle communication. We have less wasted time spent figuring out where the project is and what it's waiting on. This has helped departments further down the project better use their time so they're already aligned with what's happening rather than waiting for a handoff.
  • Aha! has helped include our customers more in our product planning and especially in our bug fixes and new feature roadmaps.
  • Aha! has improved our strategy meetings or roundup discussions by storing everything in one place. They're shorter and more focused.
No photo available

Basecamp

  • Basecamp has allowed us to work better with third party vendors or suppliers on projects by providing more transparency and in return have seen quicker response times when tasks are relying on one team or the other.
  • The costs are low but they do not outweigh the benefit to use Basecamp as an internal system for project management.
  • The time saved on avoiding wasted meetings for simple updates has been more than beneficial on a time management perspective.
Craig Lockley profile photo

Pricing Details

Aha!

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aha! Editions & Modules

Aha!
Edition
Premium
$591
Enterprise
$992
Enterprise+
$1492
1. user/month
2. product owner or contributor/month
Additional Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basecamp Editions & Modules

Basecamp
Additional Pricing Details

Add comparison