What users are saying about
31 Ratings

Basecamp

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Top Rated
788 Ratings
31 Ratings
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Score 8.3 out of 101

Basecamp

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Top Rated
788 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Basecamp

Basecamp is better suited, I believe, for smaller teams. We have a smaller team and it worked very well; however, I could see it becoming less useful if the users exceeded 10 or so. Perhaps we were not aware of the robustness of the entire system, but I feel that it could be limited when it comes to having more users
Kelsie Hamilton profile photo

Feature Rating Comparison

Project Management

Aha!
Basecamp
7.9
Task Management
Aha!
Basecamp
9.0
Resource Management
Aha!
Basecamp
8.3
Gantt Charts
Aha!
Basecamp
8.2
Scheduling
Aha!
Basecamp
7.8
Workflow Automation
Aha!
Basecamp
7.5
Team Collaboration
Aha!
Basecamp
8.8
Support for Agile Methodology
Aha!
Basecamp
7.6
Support for Waterfall Methodology
Aha!
Basecamp
7.5
Document Management
Aha!
Basecamp
8.3
Email integration
Aha!
Basecamp
8.1
Mobile Access
Aha!
Basecamp
7.0
Timesheet Tracking
Aha!
Basecamp
7.0
Change request and Case Management
Aha!
Basecamp
8.1
Budget and Expense Management
Aha!
Basecamp
7.9

Professional Services Automation

Aha!
Basecamp
7.8
Quotes/estimates
Aha!
Basecamp
7.9
Invoicing
Aha!
Basecamp
8.0
Project & financial reporting
Aha!
Basecamp
8.1
Integration with accounting software
Aha!
Basecamp
7.2

Pros

  • Aha! is an all around product management suite. It is great for breaking product plans into initiatives, features, and user stories. This helps the organization understand the product plan and what is driving individual work items. Unlike Jira and project management tools, it helps you prioritize by major themes, features, and releases. Once you start to use it, you can't go back to a project management tool because the views for organizing and prioritizing features just isn't there.
  • Aha! also excels at idea management. You can create a portal for users to submit ideas and manage them through a workflow. Users can submit ideas through a variety of channels, including email, ZenDesk, and SalesForce. You can even attach account values to an idea submitted through SalesForce, though the UI in SalesForce is a little kludgy. This is a great feature for those that have the capacity to manage feedback this way, but be aware that it takes time to manage.
  • Aha! works pretty well with Jira so that project managers can have their backlog that is understandable to the business and engineering can break down those work items however they want.
  • Aha! also has a lot of useful integrations: Slack, ZenDesk, Zapier, etc. It also integrates with every major software project management tool on the market: Jira, Pivotal, Rally, Redmine, and TFS.
Ross Reynolds profile photo
  • Project Management
  • Discussions
  • To-Do Lists
Kelsie Hamilton profile photo

Cons

  • Policing the idea bank to make sure ideas are specific and representative of a single idea is a manual task.
  • There are a lot of times when I save and close an item and it just disappears from my current view. This is usually due to user error, it just seems too easy to make those errors all too often. I wish I was warned if I'm about to save (or close) a record that is going to disappear from my current view.
  • I wish there was easy to find, approachable training material to teach me how to use parts of the system that I don't even look at today (such as Personnas)
Jarod Bonino profile photo
  • My biggest overall complaint with Basecamp is that, although the interface is pretty simple, it's also pretty clunky. The point of Basecamp is to keep teams organized and working fluidly, but sometimes the rigid simplicity of Basecamp is as frustrating as it is useful. The project pages can start to look cluttered if a lot of people are involved in a project and they're creating a lot of discussions and posting a lot of files. If you have a lot of people to invite at once (like us, 50+), the interface for inviting them to Basecamp and organizing them into teams and groups is tedious. If you don't keep up with this tedious task as new users are added, then you risk having them lose out on communications. Some level of Active Directory integration or even just a simple email list import function would be a welcome addition.
James Underwood profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Basecamp10.0
Based on 27 answers
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Patrick Barrett profile photo

Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available
Basecamp8.8
Based on 7 answers
I find it extremely easy to use, though as a tech-savvy person, it takes some fairly obnoxious software for me to have difficulty. However, I have found that occasionally some clients don't understand how the subject line and discussion body work when creating a new post, and sometimes have difficulty understanding where to respond and will create new threads with feedback, rather than replying on the old one. I don't think Basecamp can help this, however, without severely annoying those of us who find it highly intuitive.
Lisa Keyser profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Basecamp10.0
Based on 5 answers
Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.
Ed Lojko profile photo

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
Basecamp9.0
Based on 4 answers
  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.
Ed Lojko profile photo

Implementation

No score
No answers yet
No answers on this topic
Basecamp7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner profile photo

Alternatives Considered

Aha! is a better fit for the specific type of strategic planning that I do. The other tools are more intended for other grains of planning and/or execution.
Jarod Bonino profile photo
Basecamp is a very basic tool. There are pros and cons to this. I think other tools like Trello have much more to offer, and many more features. But this could be an issue for organizations looking for an easy-to-use tool. It really depends on the need of the company and the nature of it's business.
Arnaud Morichelli profile photo

Return on Investment

  • My stakeholders are more informed with the expected delivery dates of certain features.
  • My users seem to appreciate the interaction on the idea bank.
  • The idea bank gives me an easy way to communicate the value our feature releases are providing (number of ideas/votes responded to).
Jarod Bonino profile photo
  • Better clarity on communication, especially when the need arises to review old conversations.
Aaron Price profile photo

Pricing Details

Aha!

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Basecamp

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details