AkkenCloud vs. Crelate

I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.

Incentivized

• Crelate allows you to quickly import candidates to your database from LinkedIn. Very good resource that is quick and user friendly!
• Crelate allows an unlimited number of job positings
• Easy to prioritize your searches
• Good resource to tracking placements and billing

Incentivized

• Automatically keeps a record of activities such as email conversations related to a candidate.
• Time and date stamp on events logged to a candidate and customer is a great resource.
• Completing full company profiles with all contacts is very helpful for later efficiency.

Incentivized

• Crelate has a very useful SMS system where you can engage with candidates via text and receive quick responses
• Crelate has generally useful widgets such as bookmarks, engagement activities, and ad response tracking

Incentivized

• This is the worst ATS I've ever used. It's hard to find what you need. It's not set up in a coherent manner and things are all over the place.
• I have to download a resume just to view it.
• The parse function only works in Internet Explorer and it works poorly then. Makes it impossible to tell if its actually a duplicate because it flags everything.
• No section for meaningful notes. Notes are all just reports of action.
• No way to make it efficient for direct hires. All geared towards staffing so it makes you fill out non-sense information that will be inaccurate and irrelevant just to satisfy field requirements.

Incentivized

• Interface isn't great - there's a lot of clicking around required that I wish was streamlined
• This isn't a self-explanatory platform - you have to dig around a while before you figure out how to use some features, like the filtering of contacts, for example. There's a place that you'd think you filter, but that actually changes the contacts list instead.
• It often crashes and you have to sign out and sign back in for it to work again.

There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point

Incentivized

It works, but not sure that it's the best/we might try out alternatives first.

Incentivized

Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.

Incentivized

It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed

Incentivized

The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.

Incentivized

Usually the Crelate support is very responsive and quick to fix any problems that arise. I've personally seen emails of the threads where Crelate support was quick to resolve problems and act courteously while doing so. While I have never called their line, it seems that their phone support is also well experienced.

Incentivized

Encourage your team to watch the training videos available.

Incentivized

We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.

Incentivized

• Easier to use, modern, supports drag and drop. Easy to set up and use. Fewer keystrokes
• better support than zoho, not as good (but getting there) as PCR
• Crelate is a smaller company, nimble and has ear of the customer
• LIke ability to click and dial!

Incentivized

• Sometimes the system is slow and the process of hiring someone is lengthy so it takes a long time to complete it so it takes away from other things I could be working on
• It’s easy and quick to manage candidates to show what process they’re in

Incentivized

• Crelate has allowed me to customize my recruiting process for business development. This will be a great ROI moving forward.
• Crelate links all candidates to the company that they work for. This is extremely important to quickly identify profiles in the database with the companies that they work for. Sounds simple but very important!
• Quickly interfaces with LinkedIn to important candidates. This makes importing candidates quick and easy!

Incentivized