What users are saying about
40 Ratings
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Score 8.4 out of 100
53 Ratings
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Score 9 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
AskNicely
8.2
Survey templates
Alchemer, formerly SurveyGizmo
7.2
AskNicely
8.5
Themes
Alchemer, formerly SurveyGizmo
5.6
AskNicely
7.9
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
AskNicely
8.3

Survey Content

Alchemer, formerly SurveyGizmo
8.2
AskNicely
8.7
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
AskNicely
8.8
Question design help
Alchemer, formerly SurveyGizmo
9.3
AskNicely
8.7
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
AskNicely
8.5

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
AskNicely
7.9
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
AskNicely
7.9

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
AskNicely
8.4
Response tracking
Alchemer, formerly SurveyGizmo
9.8
AskNicely
8.9
Data export
Alchemer, formerly SurveyGizmo
9.8
AskNicely
8.5
Standard reports
Alchemer, formerly SurveyGizmo
9.0
AskNicely
8.3
Custom reports
Alchemer, formerly SurveyGizmo
8.1
AskNicely
7.9
Analytics
Alchemer, formerly SurveyGizmo
9.6
AskNicely
8.4

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
AskNicely
8.8
Access controls
Alchemer, formerly SurveyGizmo
8.2
AskNicely
8.9
Compliance
Alchemer, formerly SurveyGizmo
9.7
AskNicely
8.7

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
AskNicely
8.4
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
AskNicely
8.1
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
AskNicely
8.6

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

AskNicely

No score
No answers yet
No answers on this topic

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

AskNicely

No score
No answers yet
No answers on this topic

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AskNicely Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
AskNicely
8.9

Usability

Alchemer, formerly SurveyGizmo
8.0
AskNicely

Support Rating

Alchemer, formerly SurveyGizmo
6.0
AskNicely

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