AlertOps vs. Grafana OnCall vs. Splunk On-Call

AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.

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Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.

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I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.

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• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

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• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

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• Easily assign work/tickets between multiple users
• Supports a wide variety of software integrations
• Easy to manage scheduling tool
• As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips

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• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

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• it's a little complex to set up
• landline phone numbers cannot be validated, only mobile numbers
• Documentation is not entirely clear, particularly the section on provisioning with Terraform.

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• The user interface can be furthe improved
• Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
• Customer outreach can be further enhanced

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It was a good solution with a good comprimise prize/features for our use cases

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setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.

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Not a lot of love given to VO since the acquisition by Splunk from my POV

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VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.

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It was a good solution with a good comprimise prize/features for our use cases

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

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Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.

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Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call

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• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

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• Reducing services downtime.
• Better users loyalty as a result of improving of intra-departments collaboration.
• Reducing the load of Service Desk.

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• It runs our on call rotation so it makes it easy for us.
• It integrates with Slack so it makes it easy for us to manage through Slack.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info