What users are saying about
21 Ratings
13 Ratings
21 Ratings
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Score 7.3 out of 101
13 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
Front
High quality audio
Amazon Chime
8.4
Front
High quality video
Amazon Chime
8.2
Front
Low bandwidth requirements
Amazon Chime
7.7
Front
Mobile support
Amazon Chime
7.8
Front

Screen Sharing

Amazon Chime
7.8
Front
Desktop sharing
Amazon Chime
8.1
Front
Whiteboards
Amazon Chime
7.5
Front

Online Meetings / Events

Amazon Chime
7.8
Front
Calendar integration
Amazon Chime
7.3
Front
Meeting initiation
Amazon Chime
8.1
Front
Integrates with social media
Amazon Chime
7.7
Front
Record meetings / events
Amazon Chime
8.1
Front
Slideshows
Amazon Chime
7.6
Front

Online Events Collaboration

Amazon Chime
7.4
Front
Live chat
Amazon Chime
8.4
Front
Audience polling
Amazon Chime
6.5
Front
Q&A
Amazon Chime
7.2
Front

Online Events Security

Amazon Chime
8.3
Front
User authentication
Amazon Chime
8.4
Front
Participant roles & permissions
Amazon Chime
8.3
Front
Confidential attendee list
Amazon Chime
8.2
Front

Project Management

Amazon Chime
Front
7.0
Task Management
Amazon Chime
Front
7.0
Gantt Charts
Amazon Chime
Front
5.0
Scheduling
Amazon Chime
Front
6.0
Workflow Automation
Amazon Chime
Front
9.3
Mobile Access
Amazon Chime
Front
8.3
Search
Amazon Chime
Front
8.2
Visual planning tools
Amazon Chime
Front
5.0

Communication

Amazon Chime
Front
7.9
Chat
Amazon Chime
Front
8.0
Notifications
Amazon Chime
Front
7.2
Discussions
Amazon Chime
Front
6.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Front
9.0
Integrates with Outlook
Amazon Chime
Front
9.3

File Sharing & Management

Amazon Chime
Front
9.2
Video files
Amazon Chime
Front
9.3
Audio files
Amazon Chime
Front
9.7
Access control
Amazon Chime
Front
9.5
Integrates with Google Drive
Amazon Chime
Front
8.0
Device sync
Amazon Chime
Front
9.5

Pros

Amazon Chime

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
No photo available

Front

  • Assigning emails across a number of users.
  • Rules that allow for emails to be filtered and assigned automatically.
  • Shows the flow of a conversation well, with comments and tags in the timeline.
Tom Davies profile photo

Cons

Amazon Chime

  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
Melinda Saternis profile photo

Front

  • Sometimes it gets glitchy or lags a little bit.
  • Once and awhile emails get stuck as drafts or won't archive or send when you want them to.
  • I want better integrations with other software tools.
No photo available

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Front

Front 9.0
Based on 1 answer
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
No photo available

Support

Amazon Chime

Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

Front

Front 8.7
Based on 3 answers
I really like Front and I would hate to go back to just using Gmail or another basic mail platform. Haven't had much of a need for support
No photo available

Alternatives Considered

Amazon Chime

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo

Front

Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
No photo available

Return on Investment

Amazon Chime

  • We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.
No photo available

Front

  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
No photo available

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Additional Pricing Details

Front

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Front Editions & Modules

Edition
Basic$151
Premium$291
Enterprise$491
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
7.3
Front
8.4

Usability

Amazon Chime
Front
9.0

Support

Amazon Chime
7.7
Front
8.7

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