What users are saying about
16 Ratings
8 Ratings
16 Ratings
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Score 7 out of 101
8 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Front
High quality audio
Amazon Chime
8.7
Front
High quality video
Amazon Chime
8.5
Front
Low bandwidth requirements
Amazon Chime
6.8
Front
Mobile support
Amazon Chime
7.6
Front

Screen Sharing

Amazon Chime
7.6
Front
Desktop sharing
Amazon Chime
7.6
Front
Whiteboards
Amazon Chime
7.5
Front

Online Meetings / Events

Amazon Chime
7.6
Front
Calendar integration
Amazon Chime
6.8
Front
Meeting initiation
Amazon Chime
7.8
Front
Integrates with social media
Amazon Chime
7.5
Front
Record meetings / events
Amazon Chime
8.0
Front
Slideshows
Amazon Chime
7.7
Front

Online Events Collaboration

Amazon Chime
7.2
Front
Live chat
Amazon Chime
8.0
Front
Audience polling
Amazon Chime
6.5
Front
Q&A
Amazon Chime
7.0
Front

Online Events Security

Amazon Chime
7.2
Front
User authentication
Amazon Chime
7.5
Front
Participant roles & permissions
Amazon Chime
7.7
Front
Confidential attendee list
Amazon Chime
6.5
Front

Project Management

Amazon Chime
Front
6.4
Task Management
Amazon Chime
Front
7.0
Gantt Charts
Amazon Chime
Front
5.0
Scheduling
Amazon Chime
Front
6.0
Workflow Automation
Amazon Chime
Front
5.8
Mobile Access
Amazon Chime
Front
7.9
Search
Amazon Chime
Front
7.9
Visual planning tools
Amazon Chime
Front
5.0

Communication

Amazon Chime
Front
7.8
Chat
Amazon Chime
Front
8.0
Notifications
Amazon Chime
Front
6.9
Discussions
Amazon Chime
Front
6.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Front
9.1
Integrates with Outlook
Amazon Chime
Front
9.0

File Sharing & Management

Amazon Chime
Front
9.5
Video files
Amazon Chime
Front
10.0
Audio files
Amazon Chime
Front
10.0
Access control
Amazon Chime
Front
8.1
Integrates with Google Drive
Amazon Chime
Front
10.0
Device sync
Amazon Chime
Front
9.5

Pros

  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
Jesse Bickel, MS - PMP profile photo
  • I call them "sticky notes" but Front calls them Comments. It's a way to collaboratively make comments on messages sent to joint inboxes for folks to coordinate a response before it goes back to the sender.
  • When exchanging with someone using the Comments feature, someone can create a draft reply and then share it before it goes out. It also includes the typing indicator letting you know they are not just replying, but specifically working on a draft reply. These things are really great for individuals, or teams, that don't sit next to each other.
  • Tagging. It's a fairly simple concept, but very useful for classifying notes and being able to manage, what could be, a messy inbox. Additionally, the ability to have your own personal tags really allows the user to manage their own messages in a way that works best for them.
Rick Scouffas profile photo

Cons

  • Needs voicemail
  • Easier deployment for customers who need to include their AD
No photo available
  • Front's reliance on being a better way to handle support email rather than a more traditional support ticketing system has its practical limits. For small outfits with low support volumes and relatively simple workflows, Front is probably a good option. I fear that we're outgrowing it quickly.
  • It's confusing how to manage ongoing support threads because everything looks like an email and it's not always clear to our agents as to when the issue should be "closed".
  • Templated responses and rules are OK, but some of the rules are not easily configured -- there is a learning curve as some settings aren't well documented and/or are not intuitive.
  • They don't have any sort of FAQ solution, meaning that canned responses cannot be reused in a knowledgebase or similar resource elsewhere in our solutions -- another reason why we might need to consider other options in the future.
No photo available

Alternatives Considered

Chime and Biba are interchangeable to me, both accomplish the same task. We have transitioned to Chime as it was created by Amazon and we support Amazon, so it was an easy decision for us. I do enjoy Chime more as it just seems to work effortlessly. I would recommend it to all.
Perry Hahn profile photo
We had all our leads going to a gmail account before front. Front solved so many problems that Gmail had. It was much more user friendly for somethings and it was a much more flexible software that we were able to use to meet our needs. It also has a reporting feature that Gmail did not have. It also allows us to respond to chats.
No photo available

Return on Investment

  • Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
  • Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
  • Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.
Perry Hahn profile photo
  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Amazon Chime Editions & Modules
Amazon Chime
Additional Pricing Details

Front

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Front Editions & Modules
Front
Edition
Basic
$151
Premium
$291
Enterprise
$491
1. per user/month
Additional Pricing Details