Amazon Chime vs Pexip

• Connectivity reliability was a key buying factor for my organization.
• We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
• Implementation across our organization was a quick turnaround due to good customer service from the supplier.

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• Easy to use: It integrates with whatever calendar system you already have.
• Great end-user experience: End users, both in-house and our clients all can access a dedicated Videxio room in one click. No need to download any app, and when videocalls are all back-to-back, overruns of 1 to another because an app download is required is no longer an acceptable option (a problem most other such tech still have).
• Customer Support: As easy as Videxio is to get started with and use, since we got it on a Friday, we tested it out over the w/e and their customer support was just as great as it has been during normal business hours.
• Security: Since it's a dedicated room, we don't have to worry about clients mistakenly coming in to a private conversation with another client. A dedicated room also leaves cybersecurity to thier in-house experts.

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• I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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• Some of the configuration options are too complicated and present too many options to the user.
• Finding other cons is difficult; the software is seamless.

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• Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
• Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
• I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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• The product has made video conferencing much easier for our company. I don't think it's the cheapest, but it is definitely worth it.
• I can't really think of a negative impact this has had on us so far.

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