What users are saying about
16 Ratings
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Score 8.6 out of 101
63 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Amplitude Analytics

If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary
No photo available

Webtrends Analytics

The On Premises product requires dedicated hardware and software resources. All versions require careful planning, setup and implementation to get reports which go beyond hits and visits
Mitchell Teixeira profile photo

Pros

  • Very user-friendly and easy to understand even for those with not much knowledge
  • The interface is nice looking
  • Different charts are used to analyze different types of data
Gwen Rivet profile photo
  • Control privacy, data sharing and competitive industrial knowledge using Webtrends on premises
  • Great control over custom reports, custom dimensions and metrics
  • Flexible tool which allows multiple methods of data capture. To my knowledge it was the first tool with a Tag Builder / Tag Management function built in via a supporting website.
Mitchell Teixeira profile photo

Cons

  • Marketing and Sales actions are on separate objects.
  • events can be unreliable as both software update and change. Sometimes they can stop triggering and it's not immediately acknowledged
No photo available
  • Requires careful setup and planning during implementation
  • If using web server logs, you're able to re-analyze historical data - but it takes time and careful planning/execution.
  • It would be great to have a fully implemented public test profile to send potential clients to see all the product's features
  • Wish it supported Microsoft HyperV virtualization. Last time I checked, only VMWare was supported for virtualization of on premises installations.
Mitchell Teixeira profile photo

Likelihood to Renew

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Webtrends Analytics5.4
Based on 25 answers
Our client is currently exploring other options on an international scale. We are not sure what their final decision will be.
Lindsay Buescher profile photo

Usability

No score
No answers yet
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Webtrends Analytics5.4
Based on 7 answers
There's always room for improvement, but the power and flexibility is undeniable.
Mitchell Teixeira profile photo

Reliability and Availability

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Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
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Performance

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Webtrends Analytics8.2
Based on 3 answers
The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.
Adam Krause profile photo

Support

No score
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Webtrends Analytics8.8
Based on 8 answers
Most of the time even highly complex issues are handled on the same call. I want to cite one support rep, Marlo, by name because he is phenomenally through and a product expert. When he answered my calls I felt better immediately.
Mitchell Teixeira profile photo

In-Person Training

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Webtrends Analytics9.7
Based on 3 answers
The instructor was well informed and there were lots of hands-on labs.
Mitchell Teixeira profile photo

Online Training

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Webtrends Analytics9.0
Based on 4 answers
Fantastic. Great turn around times. Knowledgeable and friendly.
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Implementation

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Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.
Mitchell Teixeira profile photo

Alternatives Considered

Amplitude Analytics is an easier tool to use. It requires less knowledge of SQL and as long as you have notions of data analysis and retrieving data in general. It is much more user-friendly and allows for easy and quick reporting. It can be used by different teams and therefore can be an easily shareable tool.
Gwen Rivet profile photo
We evaluated Google Analytics, but we picked Webtrends as it offered better value for the price.
Adam Krause profile photo

Return on Investment

  • Positive: Quicker analysis of our important business funnels
  • Positive: Decreased time asking engineering to run reports
  • Positive: Easy collaboration and funnel development
Ted Bennett profile photo
  • Webtrends is able to identify the source of each visit and create reporting on user behavior. We're able to attribute activity from a variety of sources to determine effectiveness. The REST API is invaluable for pulling large volumes of trended data to identify where notable events occur.
  • Streams provides ROI by providing immediate visibility into site activity, for any level of granularity that you're collecting in the Analytics product, without impacting the user experience. We're using this to create a proactive Care response team as well as resolve product issues remotely within seconds of it occurring on the site, so we can save customers from abandoning while they're still on the site.
Adam Krause profile photo

Pricing Details

Amplitude Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webtrends Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details