Amplitude Analytics vs Webtrends Analytics

Likelihood to Recommend

Well suited to analyze data either to make better-informed marketing decisions in the future. It's also useful to get analytics reports and track statistics on a daily/weekly basis.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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Scenarios1. If you want to use web server log files as input to your web analytics, then Webtrends will provides a good product, with great ease of implementation. Don't even think about being cheap on hardware, and make sure Webtrends runs on real servers, not in a VM environment.2. If you want to use Data Tagging, similar to Google Analytics or Site Catalyst, Webtrends has a powerful product, just be prepared to pay.3. If you are new to Web Analytics, but it is the strategic direction, start with Webtrends on Premises.Questions to Ask1. What are you trying to accomplish?2. Can you place a dollar value on the benefit that you expect/need from Webtrends?3.Can you live with Webtrends running SaaS?

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Chaim (Daniel) Arnstein

Consultant (6+ Years) Sr. Systems Analyst - VP (7 Years)

CitigroupFinancial Services, 10,001+ employees

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Pros

Very user-friendly and easy to understand even for those with not much knowledge
The interface is nice looking
Different charts are used to analyze different types of data

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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In terms of simple web site usage, Webtrends is excellent at showing increasing or decreasing usage month over month.
Webtrends is very good at showing what pages of the web site are getting the most usage, what are the most successful downloads
Webtrends is also very good at showing the geographic location of the clients. It is pretty good at showing what organizations the clients belong to as well.

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Chaim (Daniel) Arnstein

Consultant (6+ Years) Sr. Systems Analyst - VP (7 Years)

CitigroupFinancial Services, 10,001+ employees

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Cons

No capabilities to group numbers.
Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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For Webtrends on Premises, Memory usage is a big problem. And even powerful servers with copious amounts of physical memory - does not help for Webtrends
There doesn't seem to be an upgrade path for Webtrends on Premises. It is stuck at version 9.2b, and there are currently no plans to upgrade. Companies that want the latest features must instead use the hosted version, Webtrends on Demand. Companies may save on salaries, but they will need to pay Webtrends lots of money, if they are big users of the software.
Webtrends for SharePoint requires a Professional Services contract to do properly - Webtrends does not share the documentation. Some of the other add-ons have the same, or similar, issue.

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Chaim (Daniel) Arnstein

Consultant (6+ Years) Sr. Systems Analyst - VP (7 Years)

CitigroupFinancial Services, 10,001+ employees

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Likelihood to Renew

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Webtrends Analytics 5.4

Based on 25 answers

Our client is currently exploring other options on an international scale. We are not sure what their final decision will be.

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Lindsay Buescher

Senior Manager, Analytics

Carat USA501-1000 employees

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Usability

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Webtrends Analytics 5.4

Based on 7 answers

It was a fairly easy to use product. I had some questions, but their customer service department was readily available to answer them.

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Verified User

Manager in Marketing

Apparel & Fashion Company, 51-200 employees

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Reliability and Availability

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Webtrends Analytics 9.0

Based on 4 answers

It is much better than average. Down time usually occurs because of a need to refresh the server on our end.

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Verified User

Analyst in Marketing

Insurance Company, 1001-5000 employees

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Performance

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Webtrends Analytics 8.2

Based on 3 answers

The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.

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Adam Krause

Manager of Web Analytics

GogoTelecommunications, 501-1000 employees

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Support

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Webtrends Analytics 8.8

Based on 8 answers

Most of the time even highly complex issues are handled on the same call. I want to cite one support rep, Marlo, by name because he is phenomenally through and a product expert. When he answered my calls I felt better immediately.

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Mitchell Teixeira

Consultant

onceinawebInternet, 1-10 employees

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In-Person Training

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Webtrends Analytics 9.7

Based on 3 answers

The instructor was well informed and there were lots of hands-on labs.

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Mitchell Teixeira

Consultant

onceinawebInternet, 1-10 employees

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Online Training

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Webtrends Analytics 9.0

Based on 4 answers

You can watch the online training over and over as needed.

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Mitchell Teixeira

Consultant

onceinawebInternet, 1-10 employees

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Implementation

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Webtrends Analytics 9.9

Based on 5 answers

Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.

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Mitchell Teixeira

Consultant

onceinawebInternet, 1-10 employees

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Alternatives Considered

Free pricing tier and the ability to work with personal user data were the most important advantages when we started using Amplitude.

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Eugene Bos

Owner

MakeDreamProfitsComputer Software, 1-10 employees

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We evaluated Google Analytics, but we picked Webtrends as it offered better value for the price.

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Adam Krause

Manager of Web Analytics

GogoTelecommunications, 501-1000 employees

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Return on Investment

Positive: Quicker analysis of our important business funnels
Positive: Decreased time asking engineering to run reports
Positive: Easy collaboration and funnel development

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Ted Bennett

User Engagement

AppcuesComputer Software, 11-50 employees

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Webtrends has had a positive impact on site visitation because it allowed us to understand the sources by domain for site traffic and find out ways to increase visits from those domains.
Webtrends has also allowed us to understand areas of optimization on the site, which has had a positive impact on the overall user journey on the site, likely leading to longer site duration and engagement.

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Lindsay Buescher

Senior Manager, Analytics

Carat USA501-1000 employees

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Amplitude Analytics vs Webtrends Analytics