What users are saying about

Amplitude Analytics

13 Ratings
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Score 8.8 out of 101

Webtrends Analytics

62 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

Amplitude Analytics

Well suited to analyze data either to make better-informed marketing decisions in the future. It's also useful to get analytics reports and track statistics on a daily/weekly basis.
Gwen Rivet profile photo

Webtrends Analytics

The On Premises product requires dedicated hardware and software resources. All versions require careful planning, setup and implementation to get reports which go beyond hits and visits
Mitchell Teixeira profile photo

Pros

  • Visualization
  • Ease of Use
  • Non-technical UI
  • Always releasing new features
  • Wide range of functionality
  • Great design!
Ted Bennett profile photo
  • Having used two competitors, the company I am with now uses Omniture, I can honestly say that Webtrends is the best web analytics software I have used. Its UI is very intuitive and easily customized.
  • The back-end data is fairly easy to get to, and it's no hassle getting IP or log level data, unlike competitors. I work with a team of web analysts now and talk about Webtrends to them like the munchkins talked about the Wizard of Oz. It's just a more superior software than most to data mine.
  • Webtrends has great customer service support. They were able to allow us to build out custom reporting and dumps for our specific industry without price gouging us.
Nathan Collins profile photo

Cons

  • Pricing tiers other than free
  • More easily shareable charts to members of our teams who don't have logins
  • Not much else, the product is very sweet!
Ted Bennett profile photo
  • There are a lot of areas for improvements for this tool. It's a powerful tool however it has so many restrictions such as running historic data for the past 3 months only
  • Integration of Webtrends10 and WT9 did not work, you can see that since most of the time you still need to use WT9 in order to get results in WT 10 this is very confusing and frustrating
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Webtrends Analytics5.4
Based on 25 answers
Because we already decided this tool is too complicated and does not fit our needs.
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Usability

No score
No answers yet
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Webtrends Analytics5.4
Based on 7 answers
It was a fairly easy to use product. I had some questions, but their customer service department was readily available to answer them.
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Reliability and Availability

No score
No answers yet
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Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
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Performance

No score
No answers yet
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Webtrends Analytics8.2
Based on 3 answers
The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.
Adam Krause profile photo

Support

No score
No answers yet
No answers on this topic
Webtrends Analytics8.8
Based on 8 answers
The Webtrends Support Engineers are expert at what they do, and we get to speak to someone on the support team quickly. They provide great solutions when available, and when there is no solution, which can happen, they describe work-arounds.
Chaim (Daniel) Arnstein profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Webtrends Analytics9.7
Based on 3 answers
The in-person training was comprehensive enough to get you started, but I strongly recommend having a more experienced person when beginning with the tool.
Adam Krause profile photo

Online Training

No score
No answers yet
No answers on this topic
Webtrends Analytics9.0
Based on 4 answers
Webtrends provides several free webinars over the course of the year, many of which I would expect to pay for. The people providing the webinars seem to have a good feel for real-world application of the product.
Adam Krause profile photo

Implementation

No score
No answers yet
No answers on this topic
Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.
Mitchell Teixeira profile photo

Alternatives Considered

A lot of data can be tracked via manual tracking or linking to an excel sheet, but with such a huge amount of data, it is far easier to have all of it laid out in an easy to read format. The charts and graphs are easy to use and are really pretty user-friendly. The hardest part is in simply finding the event that you want to use.
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Webtrends has its work cut out for itself considering you have the behemoth Google Analytics and Google Analytics Premium having a strong offering and brand recognition for the price of free. After reviewing the paid service I'd suggest you start off with GA as a cheaper alternative that is just as robust, if not much more flexible in regards to the reporting and goal tracking needs for our company.
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Return on Investment

  • Positive: Quicker analysis of our important business funnels
  • Positive: Decreased time asking engineering to run reports
  • Positive: Easy collaboration and funnel development
Ted Bennett profile photo
  • Has allowed for our sites to have better usability
  • Has enabled simple data analysis
  • Easy access to site metrics
Kevin Ornduff profile photo

Pricing Details

Amplitude Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webtrends Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details