AnyDesk vs. ServiceMax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.0 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$14.90
per year
ServiceMax
Score 5.5 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Pricing
AnyDeskServiceMax
Editions & Modules
Solo
$14.90
per month billed annually
Standard
$29.90
per month billed annually
Advanced
$79.90
per month billed annually
Enterprise
Custom
per year billed annually
Subscription
$100.00
per month
Offerings
Pricing Offerings
AnyDeskServiceMax
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.
More Pricing Information
Features
AnyDeskServiceMax
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
7.5
28 Ratings
9% below category average
ServiceMax
-
Ratings
Screen sharing8.226 Ratings00 Ratings
File transfer6.828 Ratings00 Ratings
Instant message6.724 Ratings00 Ratings
Secure remote access with Smart Card authentication9.218 Ratings00 Ratings
Access to sleeping/powered-off computers7.622 Ratings00 Ratings
Over-the-Internet remote session7.526 Ratings00 Ratings
Initiate remote control from mobile7.425 Ratings00 Ratings
Remote management of servers & workstations7.423 Ratings00 Ratings
Remote Active Directory® management6.120 Ratings00 Ratings
Centralized management dashboard7.323 Ratings00 Ratings
Session record9.824 Ratings00 Ratings
Annotations6.721 Ratings00 Ratings
Monitoring and Alerts6.722 Ratings00 Ratings
Multi-platform remote control7.526 Ratings00 Ratings
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AnyDeskServiceMax
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Method:CRM
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Score 9.5 out of 10
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mRemoteNG
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Score 9.3 out of 10
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Score 7.9 out of 10
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User Ratings
AnyDeskServiceMax
Likelihood to Recommend
8.1
(28 ratings)
1.0
(4 ratings)
Usability
9.5
(2 ratings)
-
(0 ratings)
Support Rating
9.3
(12 ratings)
8.0
(1 ratings)
User Testimonials
AnyDeskServiceMax
Likelihood to Recommend
AnyDesk Software
If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
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ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
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Pros
AnyDesk Software
  • It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
  • We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
  • It allows auto adapt resolution, it displays the remote system according to the host systems resolution.
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ServiceMax
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
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Cons
AnyDesk Software
  • The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
  • When it comes to Mac AnyDesk may seem a little complex at early times.
  • Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.
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ServiceMax
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
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Usability
AnyDesk Software
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
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ServiceMax
No answers on this topic
Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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ServiceMax
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Alternatives Considered
AnyDesk Software
The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
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ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Return on Investment
AnyDesk Software
  • Reduce time and efforts spare for sorting out issues.
  • Increase the overall revenue as able to share and present our products to customers easily and in detail.
  • Control our expenses as we can handle any issue that arises remotely.
  • Improve overall customer services as we act quickly and promptly with any issues.
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ServiceMax
  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
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ScreenShots

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair