Appcues vs. UserIQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 8.7 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
UserIQ
Score 8.5 out of 10
N/A
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
Pricing
AppcuesUserIQ
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcuesUserIQ
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AppcuesUserIQ
Security
Comparison of Security features of Product A and Product B
Appcues
-
Ratings
UserIQ
10.0
3 Ratings
15% above category average
Role-based user permissions00 Ratings10.03 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Appcues
-
Ratings
UserIQ
9.5
6 Ratings
11% above category average
API00 Ratings8.05 Ratings
Integration with Salesforce.com00 Ratings10.04 Ratings
Integration with Marketo00 Ratings9.01 Ratings
Integration with Eloqua00 Ratings10.02 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Appcues
-
Ratings
UserIQ
8.2
5 Ratings
4% below category average
Product usage00 Ratings8.75 Ratings
Help desk / support tickets00 Ratings7.75 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Appcues
-
Ratings
UserIQ
8.5
5 Ratings
2% above category average
NPS surveys00 Ratings8.05 Ratings
Sponsor tracking00 Ratings9.01 Ratings
Customer profiles00 Ratings8.53 Ratings
Automated workflow00 Ratings7.45 Ratings
Internal collaboration00 Ratings9.02 Ratings
Customer health scoring00 Ratings9.35 Ratings
Customer segmentation00 Ratings8.35 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Appcues
-
Ratings
UserIQ
9.7
4 Ratings
16% above category average
Customer health trends00 Ratings10.03 Ratings
Engagement analytics00 Ratings9.04 Ratings
Revenue forecasting00 Ratings10.01 Ratings
Dashboards00 Ratings9.74 Ratings
Best Alternatives
AppcuesUserIQ
Small Businesses
Pendo.io
Pendo.io
Score 8.1 out of 10
Intercom
Intercom
Score 8.8 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.2 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.2 out of 10
Cisco Webex Experience Management
Cisco Webex Experience Management
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesUserIQ
Likelihood to Recommend
7.7
(7 ratings)
8.3
(7 ratings)
Usability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
9.3
(3 ratings)
User Testimonials
AppcuesUserIQ
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
Read full review
UserIQ
For vital user intelligence needs such as user prospecting , segmentation, engagement through in-application messaging , UseriQ is very suited. My only issue with this program is the integration phase , asides which ,I think it does a uniquely great job in every other area.
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Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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UserIQ
  • Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
  • UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
  • UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
Read full review
Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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UserIQ
  • Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
  • Connections seem fragile so frequently having to monitor that things haven't broken.
  • Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).
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Usability
Appcues
No answers on this topic
UserIQ
This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
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Support Rating
Appcues
No answers on this topic
UserIQ
Support is 9/10 for me. While the documentations provided us during the process of integrating UserIQ into our platforms, contained some informations which were no longer relevant to the product, the UserIQ team were very helpful all through that phase and we worked hand in hand to rectify the problem, at least on our end.
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Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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UserIQ
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
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Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
Read full review
UserIQ
  • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
Read full review
ScreenShots