Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
IBM watsonx Orchestrate
Score8.2 out of 10
N/A
IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.
$530
per month
Luma
Score10 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.
N/A
Pricing
Appian
IBM watsonx Orchestrate
Luma
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Essential
$500
per month per subscription
Essentials
$500
per month Per subscription
Standard
Enterprise
Standard
Enterprise
per month Per subscription
No answers on this topic
Offerings
Pricing Offerings
Appian
IBM watsonx Orchestrate
Luma
Free Trial
Yes
Yes
No
Free/Freemium Version
Yes
No
No
Premium Consulting/Integration Services
Yes
Yes
No
Entry-level Setup Fee
No setup fee
Optional
No setup fee
Additional Details
—
IBM watsonx Orchestrate can be deployed and run on IBM Cloud, AWS, or on-premises. Prices shown are indicative, may vary by country, exclude any applicable taxes and duties, and are subject to product offering availability in a locale.
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For starters, most enterprise-grade organizations and Customers struggle to align their current IT estate and landscape with fast-moving, agile, AI-driven automation and development initiatives. All tooling, governance, structure, and frameworks available to support and facilitate the incorporation of this new but still cross-system technology layer are essential to minimize the risks of data leaks, unauthorized access, unbridled token consumption, and other issues. For some businesses and organizations with a handful of systems or a smaller footprint, the platform could be a bit too complex.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Allows at a glance workflow documentation which assists in the need we have for information readiation.
Drag and drop interface for workflow development greatly speeds our apps time to market.
Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
New and improved natural language processing yielding better results helps the assistants understand the intention behind the query.
Preserves context of communication, allowing the customers to establish inquiries on the website and continue on the mobile app without having extra informational input.
Intelligent conversations mean that complex paths that are branched based on the user's inputs allow for a much more natural flow of the conversation than fixed scripts.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
The best part is effective and satisfactory support given by he service owners.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Search issues when type ahead and database search are used in the same field.
Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I think that it needs to be able to integrate better with the knowledge catalogs. It currently provides a default database, which isn't quite large enough for enterprise use. We can connect that then to an external source, but it'd be nice if we could able just to instantiate one straight away.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. Action flow and dialog flow we are currently in chatbot.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
With the growing use of AI and chatbots, it's very easy to use, and the conversational language makes it easier than keyword searches in a document. The contextual language processing is impressive. It's easy to integrate into our internal portal. The use of this tool would depend on each company's security and data sensitivity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Strong ITSM and HR workflow automation with governance, ServiceNow excels in IT/HR but lacks flexibility for cross-departmental use cases such as demand planning, finance close, or procurement analytics. Orchestrate supports a broader set of enterprise functions beyond IT service automation. So, watsonx is a better approach than any other available tool in the market as of now, based on the use cases I've encountered and my efforts to understand the essence of the service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
From past 3+ years I am using IBM Watson in our current project easily can implement and manage and monitor user how their using. Is there and update also just update dialog is just enough to change no need to touch any other templates. Multiple language will support, and action and dialog speak recognize chatbot we can create as per client requirement. Overall, as of now good experience with IBM Watson.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
