What users are saying about
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Top Rated
179 Ratings

Appian

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Top Rated
179 Ratings
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Score 8 out of 100
86 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Christine Mulready | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Appian
8.2
Oracle Siebel CRM
Visual Modeling
Appian
7.6
Oracle Siebel CRM
Drag-and-drop Interfaces
Appian
8.2
Oracle Siebel CRM
Platform Security
Appian
9.3
Oracle Siebel CRM
Platform User Management
Appian
7.6
Oracle Siebel CRM
Reusability
Appian
7.9
Oracle Siebel CRM
Platform Scalability
Appian
8.6
Oracle Siebel CRM

Sales Force Automation

Appian
Oracle Siebel CRM
8.2
Customer data management / contact management
Appian
Oracle Siebel CRM
9.1
Workflow management
Appian
Oracle Siebel CRM
9.4
Territory management
Appian
Oracle Siebel CRM
8.4
Opportunity management
Appian
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
Appian
Oracle Siebel CRM
7.5
Contract management
Appian
Oracle Siebel CRM
8.1
Quote & order management
Appian
Oracle Siebel CRM
7.8
Interaction tracking
Appian
Oracle Siebel CRM
7.8
Channel / partner relationship management
Appian
Oracle Siebel CRM
6.9

Customer Service & Support

Appian
Oracle Siebel CRM
9.6
Case management
Appian
Oracle Siebel CRM
9.7
Call center management
Appian
Oracle Siebel CRM
9.6
Help desk management
Appian
Oracle Siebel CRM
9.5

Marketing Automation

Appian
Oracle Siebel CRM
7.9
Lead management
Appian
Oracle Siebel CRM
8.8
Email marketing
Appian
Oracle Siebel CRM
6.9

CRM Project Management

Appian
Oracle Siebel CRM
8.0
Task management
Appian
Oracle Siebel CRM
9.0
Billing and invoicing management
Appian
Oracle Siebel CRM
7.5
Reporting
Appian
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

Appian
Oracle Siebel CRM
8.2
Forecasting
Appian
Oracle Siebel CRM
8.6
Pipeline visualization
Appian
Oracle Siebel CRM
8.4
Customizable reports
Appian
Oracle Siebel CRM
7.7

Customization

Appian
Oracle Siebel CRM
8.2
Custom fields
Appian
Oracle Siebel CRM
8.4
Custom objects
Appian
Oracle Siebel CRM
8.4
Scripting environment
Appian
Oracle Siebel CRM
8.2
API for custom integration
Appian
Oracle Siebel CRM
8.0

Security

Appian
Oracle Siebel CRM
8.2
Single sign-on capability
Appian
Oracle Siebel CRM
8.0
Role-based user permissions
Appian
Oracle Siebel CRM
8.4

Social CRM

Appian
Oracle Siebel CRM
6.7
Social data
Appian
Oracle Siebel CRM
6.7
Social engagement
Appian
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Appian
Oracle Siebel CRM
6.5
Marketing automation
Appian
Oracle Siebel CRM
6.8
Compensation management
Appian
Oracle Siebel CRM
6.1

Platform

Appian
Oracle Siebel CRM
6.5
Mobile access
Appian
Oracle Siebel CRM
6.5

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

Appian

Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Appian
8.3
Oracle Siebel CRM
8.5

Likelihood to Renew

Appian
9.0
Oracle Siebel CRM

Usability

Appian
8.6
Oracle Siebel CRM
9.0

Support Rating

Appian
8.1
Oracle Siebel CRM
9.0

In-Person Training

Appian
9.0
Oracle Siebel CRM

Online Training

Appian
10.0
Oracle Siebel CRM

Implementation Rating

Appian
9.0
Oracle Siebel CRM

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