What users are saying about
Top Rated
448 Ratings
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Top Rated
454 Ratings
Top Rated
448 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Google Hangouts (Classic)

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Top Rated
454 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Apple iCloud

Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Joshua Melder | TrustRadius Reviewer

Google Hangouts (Classic)

I am a huge fan of Google Hangouts (Classic) because it allows for more casual inter-office communication, especially when my entire team has been remote for over a year due to COVID-19. It's less formal than typing out an email or picking up the phone, basically replacing a quick walk down the hallway! It's easy to search past chats for reference and it's extremely user-friendly - there is virtually no training required, which is helpful for our less tech-savvy colleagues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.0
Google Hangouts (Classic)
Versioning
Apple iCloud
7.5
Google Hangouts (Classic)
Video files
Apple iCloud
8.4
Google Hangouts (Classic)
Audio files
Apple iCloud
8.3
Google Hangouts (Classic)
Document collaboration
Apple iCloud
7.3
Google Hangouts (Classic)
Access control
Apple iCloud
7.6
Google Hangouts (Classic)
File search
Apple iCloud
7.8
Google Hangouts (Classic)
Device sync
Apple iCloud
9.2
Google Hangouts (Classic)

Cloud Storage Security & Administration

Apple iCloud
7.4
Google Hangouts (Classic)
User and role management
Apple iCloud
6.7
Google Hangouts (Classic)
File organization
Apple iCloud
8.0
Google Hangouts (Classic)
Device management
Apple iCloud
7.6
Google Hangouts (Classic)

Cloud Storage Platform

Apple iCloud
8.2
Google Hangouts (Classic)
Performance
Apple iCloud
8.4
Google Hangouts (Classic)
Reliability
Apple iCloud
8.9
Google Hangouts (Classic)
Storage Reports
Apple iCloud
7.3
Google Hangouts (Classic)

Cloud PBX

Apple iCloud
Google Hangouts (Classic)
7.4
Hosted PBX
Apple iCloud
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Apple iCloud
Google Hangouts (Classic)
8.0
User templates
Apple iCloud
Google Hangouts (Classic)
7.1
Call reports
Apple iCloud
Google Hangouts (Classic)
7.2
Directory of employee names
Apple iCloud
Google Hangouts (Classic)
7.6

Call Management

Apple iCloud
Google Hangouts (Classic)
6.9
Answering rules
Apple iCloud
Google Hangouts (Classic)
7.1
Call recording
Apple iCloud
Google Hangouts (Classic)
6.8
Call park
Apple iCloud
Google Hangouts (Classic)
5.8
Call screening
Apple iCloud
Google Hangouts (Classic)
7.1
Message alerts
Apple iCloud
Google Hangouts (Classic)
7.8

VoIP system collaboration

Apple iCloud
Google Hangouts (Classic)
8.3
Video conferencing
Apple iCloud
Google Hangouts (Classic)
8.0
Audio conferencing
Apple iCloud
Google Hangouts (Classic)
8.1
Video screen sharing
Apple iCloud
Google Hangouts (Classic)
8.2
Instant messaging
Apple iCloud
Google Hangouts (Classic)
8.8

Mobile apps

Apple iCloud
Google Hangouts (Classic)
8.7
Mobile app for iOS
Apple iCloud
Google Hangouts (Classic)
8.7
Mobile app for Android
Apple iCloud
Google Hangouts (Classic)
8.8

Pros

Apple iCloud

  • Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
  • Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
Gavin Scott-Miller | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Apple iCloud

Apple iCloud 7.8
Based on 20 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.4
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Performance

Apple iCloud

Apple iCloud 8.2
Based on 13 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.5
Based on 36 answers
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Thomas Myers | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of.
Brett Schenker | TrustRadius Reviewer

Return on Investment

Apple iCloud

  • Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
  • Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
  • Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Jeff Henkel | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apple iCloud Editions & Modules

Edition
50GB$0.991
200GB$2.991
2TB$9.991
  1. Per Month
Additional Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apple iCloud
8.5
Google Hangouts (Classic)
8.1

Likelihood to Renew

Apple iCloud
9.4
Google Hangouts (Classic)
10.0

Usability

Apple iCloud
7.8
Google Hangouts (Classic)
8.4

Performance

Apple iCloud
8.2
Google Hangouts (Classic)

Support Rating

Apple iCloud
7.5
Google Hangouts (Classic)
7.9

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