What users are saying about
510 Ratings
Top Rated
499 Ratings
510 Ratings
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Score 8.6 out of 100
Top Rated
499 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    File Sharing & Management

    8.6

    Apple iCloud

    86%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Apple iCloud ranks higher in 7/7 features

    Versioning

    8.2
    82%
    50 Ratings
    N/A
    0 Ratings

    Video files

    9.1
    91%
    70 Ratings
    N/A
    0 Ratings

    Audio files

    8.9
    89%
    67 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    63 Ratings
    N/A
    0 Ratings

    Access control

    7.9
    79%
    61 Ratings
    N/A
    0 Ratings

    File search

    8.6
    86%
    66 Ratings
    N/A
    0 Ratings

    Device sync

    9.0
    90%
    73 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    8.2

    Apple iCloud

    82%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Apple iCloud ranks higher in 3/3 features

    User and role management

    7.9
    79%
    54 Ratings
    N/A
    0 Ratings

    File organization

    8.1
    81%
    66 Ratings
    N/A
    0 Ratings

    Device management

    8.5
    85%
    67 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    8.6

    Apple iCloud

    86%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Apple iCloud ranks higher in 3/3 features

    Performance

    8.8
    88%
    74 Ratings
    N/A
    0 Ratings

    Reliability

    9.1
    91%
    74 Ratings
    N/A
    0 Ratings

    Storage Reports

    7.9
    79%
    58 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Apple iCloud

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.4
    74%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Call Management

    Apple iCloud

    Feature Set Not Supported
    N/A
    7.2

    Google Hangouts (Classic)

    72%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Call park

    N/A
    0 Ratings
    5.9
    59%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    VoIP system collaboration

    Apple iCloud

    Feature Set Not Supported
    N/A
    8.6

    Google Hangouts (Classic)

    86%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Mobile apps

    Apple iCloud

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.8
    88%
    74 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • Apple iCloud is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Google Hangouts (Classic) is rated higher in 1 area: Support Rating
    • Apple iCloud and Google Hangouts (Classic) are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.6

    Apple iCloud

    86%
    74 Ratings
    7.7

    Google Hangouts (Classic)

    77%
    92 Ratings

    Likelihood to Renew

    10.0

    Apple iCloud

    100%
    4 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    9.9

    Apple iCloud

    99%
    21 Ratings
    8.4

    Google Hangouts (Classic)

    84%
    9 Ratings

    Performance

    8.2

    Apple iCloud

    82%
    24 Ratings

    Google Hangouts (Classic)

    N/A
    0 Ratings

    Support Rating

    7.5

    Apple iCloud

    75%
    40 Ratings
    8.3

    Google Hangouts (Classic)

    83%
    73 Ratings

    Likelihood to Recommend

    Apple iCloud

    iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
    Doug Fish | TrustRadius Reviewer

    Google Hangouts (Classic)

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Anonymous | TrustRadius Reviewer

    Pros

    Apple iCloud

    • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
    • It stores files (e.g photos) nicely
    • Once it's set up, it's fairly easy to use.
    Michelle Braun | TrustRadius Reviewer

    Google Hangouts (Classic)

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Anonymous | TrustRadius Reviewer

    Cons

    Apple iCloud

    • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
    • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
    • Ability to edit documents on the cloud similar to google docs or some other competitors
    Gavin Scott-Miller | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Mark DiNallo | TrustRadius Reviewer

    Pricing Details

    Apple iCloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0.99 per month

    Apple iCloud Editions & Modules

    Edition
    50GB$0.991
    200GB$2.991
    2TB$9.991
    1. per month
    Additional Pricing Details

    Google Hangouts (Classic)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Google Hangouts (Classic) Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Apple iCloud

    Apple iCloud 10.0
    Based on 4 answers
    It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
    Anonymous | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google Hangouts (Classic) 10.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    Apple iCloud

    Apple iCloud 9.9
    Based on 21 answers
    While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
    Shelby Bowden | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.4
    Based on 9 answers
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
    Anonymous | TrustRadius Reviewer

    Performance

    Apple iCloud

    Apple iCloud 8.2
    Based on 24 answers
    Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
    Jeff Eaton | TrustRadius Reviewer

    Google Hangouts (Classic)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Apple iCloud

    Apple iCloud 7.5
    Based on 40 answers
    Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
    Joshua Melder | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.3
    Based on 73 answers
    Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
    Richard Crane | TrustRadius Reviewer

    Alternatives Considered

    Apple iCloud

    Apple does offer an alternative to Office & the Google Docs family but trusting to use it with both internal and external parties is tough. Google is more universal and easier for 3rd parties to collaborate with. Apple works well for a closed internal group that is native to Apple's ecosystem.Google offers more storage space than Apple
    Anonymous | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Chris Carpenter | TrustRadius Reviewer

    Return on Investment

    Apple iCloud

    • If I lose track of my credentials or my continuing education documentation, I could end up not being able to renew my certification. This would lead to a major loss in revenue.
    • Time is money and having all of my required documents easily accessible in iCloud saves me time and allows me to work more efficiently.
    • My Apple devices were certainly not cheap purchases. iCloud has allowed me to maximize my productivity through synchronizing my work no matter which device I'm working on.
    Anonymous | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Anonymous | TrustRadius Reviewer

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