A great place to store apple files, yet a horrible program!
August 03, 2019

A great place to store apple files, yet a horrible program!

Shelby Bowden | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple iCloud

We use Apple iCloud as a whole department as a way of sharing Apple-based information without the need for "hard" storage and transfer devices such as external hard drives. It allows us to transfer data without having to first convert it to an alternate file type such as Microsoft Word or Excel.
  • Data sharing.
  • Data storage of Apple-related file types.
  • Great integration with apple products.
  • It seems kind of like a "black box," and is difficult to keep clean.
  • impossible to integrate with Microsoft files.
  • Automatically turns on, so difficult to keep things straight.
  • It has helped streamline data sharing.
  • It has led to the mysterious disappearance of several files.
  • It has made us think twice about the cloud service we use.
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Apple gives pretty miserable support unless you pay a lot to have the support packages. Usually, it is more helpful to do a Google search of the issue, but at that point, it isn't product support, it's just me doing the job myself. Other programs seem to have much better, and free, support.
I selected Apple icloud mainly because it is the best for using with pesky apple file types, but overall it does a pretty poor job against competitors. It is more expensive, offers less storage, and is much more difficult to use. I'd stick to an alternative program if it were possible.
It is great if you are a die-hard Apple user. It integrates virtually every aspect of Apple products among different devices, making it super easy to share things. It fails pretty hard when tasked with other product types (such as Microsoft), and I have found it rather difficult to manage since it seems to take over so forcefully.

Apple iCloud Feature Ratings

Video files
Audio files
Document collaboration
Access control
File search
Device sync
User and role management
File organization
Device management
Storage Reports