What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Chrome Remote Desktop

70 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Chrome Remote Desktop

Chrome Remote Desktop is a great tool to use when needing to quickly connect to a remote device for troubleshooting or visibility into a problem occurring on the remote device. The tool allows you to connect immediately with only an internet connection and directly to your device. For Multiple device deployments this is a perfect tool that provides line-of-site into all your devices and allows you to ensure their in working order. For scenarios that you'd like to transfer and pass back and fourth control, Chrome Remote Desktop wouldn't be the tool to use - there are other robust remote support tools that can do this, but at a higher cost for licensing.
No photo available

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
Chrome Remote Desktop
7.8
Screen sharing
Apple Remote Desktop
9.0
Chrome Remote Desktop
9.2
File transfer
Apple Remote Desktop
8.7
Chrome Remote Desktop
6.8
Instant message
Apple Remote Desktop
8.4
Chrome Remote Desktop
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Chrome Remote Desktop
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
Chrome Remote Desktop
7.2
Over-the-Internet remote session
Apple Remote Desktop
8.1
Chrome Remote Desktop
8.6
Initiate remote control from mobile
Apple Remote Desktop
3.9
Chrome Remote Desktop
8.3
Remote management of servers & workstations
Apple Remote Desktop
8.4
Chrome Remote Desktop
6.0
Remote Active Directory® management
Apple Remote Desktop
9.4
Chrome Remote Desktop
10.0
Centralized management dashboard
Apple Remote Desktop
7.9
Chrome Remote Desktop
7.3
Session record
Apple Remote Desktop
6.8
Chrome Remote Desktop
5.0
Annotations
Apple Remote Desktop
6.3
Chrome Remote Desktop
Monitoring and Alerts
Apple Remote Desktop
6.2
Chrome Remote Desktop
10.0
Multi-platform remote control
Apple Remote Desktop
5.3
Chrome Remote Desktop
7.8

Pros

  • Providing a one-stop shop for doing a variety of troubleshooting tasks
  • Presenting its functions and tools in a clear and useful manner
  • Offering reporting capabilities
  • Supporting macOS in small deployments
No photo available
  • Remotely accessing devices in the field, even when on a client network or cellular network
  • Ease of use - the software is simple and even the least tech-savvy associate can use the tool
  • Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
  • Easy to install - installed via policies through google admin
No photo available

Cons

  • Sometimes Apple Remote Desktop is finicky when it comes to wireless connection. If a lab computer drops the ethernet, Apple Remote Desktop can't always find the computer.
  • Setting of power settings can be messed up when certain scripts are ran and I haven't found a way to "reset" back to default. It has that option but it does not work to reset to default. I have 25 computers that no longer turn them selves on in the morning, even though the setting in the power settings has it scheduled to do so.
  • Depending on the day, Apple Remote Desktop does not search or scan as well as other days.
Angel Swalve profile photo
  • I use multiple monitors on my workstation, a mouse speed setting would be nice to have.
  • Currently unable to use trail text input.
  • Lacking auto detection of text input boxes, have to click on an input field, then choose keyborad.
  • Spell check & predicted words do not work.
Shawn Bennett profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
Chrome Remote Desktop7.2
Based on 2 answers
I like it for the most part. I'm still trying to find a way around the screen issues. It shouldn't show what I'm doing on my remote computer while I'm connected unless I specify that.
No photo available

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
Chrome Remote Desktop7.5
Based on 2 answers
Still, managing the screen is annoying. Don't show what I'm doing on my remote computer. Also annoying if you're remoting into a computer with 2 monitors.
No photo available

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
Chrome Remote Desktop10.0
Based on 1 answer
We don't use their support
No photo available

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
Chrome Remote Desktop10.0
Based on 1 answer
None, its quick and easy
No photo available

Alternatives Considered

Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
Kevin B. Richardson II profile photo
Hands down Chrome Remote Desktop is the best option available if you find yourself mobile and without access to a laptop/PC. In some cases, I would say that this application outperforms the native Windows Remote Desktop application. However, there are some features missing, perhaps local to the Andriod OS or the phone platform such as keyboard options and mouse speed control
Shawn Bennett profile photo

Return on Investment

  • It allows us to help multiple user at once and which helps get users back to work, which in turn allows us to provide better customer service.
No photo available
  • I use this individually, perhaps to pull up a quote I may have stored locally.
  • No ROI tracking at this time per this specific application.
  • For emergent needs, and if Windows remote desktop is not available, this application is invaluable.
Shawn Bennett profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Chrome Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details