Apple Remote Desktop vs Chrome Remote Desktop

• Providing a one-stop shop for doing a variety of troubleshooting tasks
• Presenting its functions and tools in a clear and useful manner
• Offering reporting capabilities
• Supporting macOS in small deployments

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• Remotely accessing devices in the field, even when on a client network or cellular network
• Ease of use - the software is simple and even the least tech-savvy associate can use the tool
• Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
• Easy to install - installed via policies through google admin

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• Sometimes Apple Remote Desktop is finicky when it comes to wireless connection. If a lab computer drops the ethernet, Apple Remote Desktop can't always find the computer.
• Setting of power settings can be messed up when certain scripts are ran and I haven't found a way to "reset" back to default. It has that option but it does not work to reset to default. I have 25 computers that no longer turn them selves on in the morning, even though the setting in the power settings has it scheduled to do so.
• Depending on the day, Apple Remote Desktop does not search or scan as well as other days.

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• I use multiple monitors on my workstation, a mouse speed setting would be nice to have.
• Currently unable to use trail text input.
• Lacking auto detection of text input boxes, have to click on an input field, then choose keyborad.
• Spell check & predicted words do not work.

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• It allows us to help multiple user at once and which helps get users back to work, which in turn allows us to provide better customer service.

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• I use this individually, perhaps to pull up a quote I may have stored locally.
• No ROI tracking at this time per this specific application.
• For emergent needs, and if Windows remote desktop is not available, this application is invaluable.

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