What users are saying about
75 Ratings
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Score 8.2 out of 101
84 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
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Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.9
Chrome Remote Desktop
8.1
Screen sharing
Apple Remote Desktop
9.4
Chrome Remote Desktop
9.1
File transfer
Apple Remote Desktop
9.3
Chrome Remote Desktop
8.2
Instant message
Apple Remote Desktop
9.1
Chrome Remote Desktop
9.0
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Chrome Remote Desktop
8.0
Access to sleeping/powered-off computers
Apple Remote Desktop
6.2
Chrome Remote Desktop
6.9
Over-the-Internet remote session
Apple Remote Desktop
9.2
Chrome Remote Desktop
9.1
Initiate remote control from mobile
Apple Remote Desktop
2.6
Chrome Remote Desktop
9.3
Remote management of servers & workstations
Apple Remote Desktop
8.6
Chrome Remote Desktop
7.0
Remote Active Directory® management
Apple Remote Desktop
10.0
Chrome Remote Desktop
7.0
Centralized management dashboard
Apple Remote Desktop
8.8
Chrome Remote Desktop
9.0
Session record
Apple Remote Desktop
6.4
Chrome Remote Desktop
6.6
Annotations
Apple Remote Desktop
6.1
Chrome Remote Desktop
8.0
Monitoring and Alerts
Apple Remote Desktop
8.3
Chrome Remote Desktop
8.0
Multi-platform remote control
Apple Remote Desktop
9.2
Chrome Remote Desktop
8.4

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton profile photo

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
No photo available

Chrome Remote Desktop

  • I have not really faced any issues using Chrome Remote Desktop. I can't wake my sleeping computer from my phone, which I kind of understand but would have been a good feature to have.
Ravinder Gupta profile photo

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon profile photo

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
I like it for the most part. I'm still trying to find a way around the screen issues. It shouldn't show what I'm doing on my remote computer while I'm connected unless I specify that.
No photo available

Usability

Apple Remote Desktop

Apple Remote Desktop 9.5
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo

Chrome Remote Desktop

Chrome Remote Desktop 9.0
Based on 3 answers
This tool is so lightweight and easy to use - there are only a few buttons to select from which are clearly marked. Any user who can turn on a computer can open the software to allow a tech to connect to their device. The power of google and chrome makes this tool very easy to use with uncompromisable vendor support
No photo available

Support

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
Very easy to use not very buggy
Kevin B. Richardson II profile photo

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
I think Google has put together some very good, and brief, documentation on their website, for anyone wanting to read more about utilizing some of the other features of Chrome Remote Desktop. I'm not sure if Google offers any kind of web/email/phone support for this product, but I would honestly say, they have enough instructions/documentation on their website that anyone can use to hit the ground running with using Chrome Remote Desktop.
No photo available

Implementation

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
None, very easy to setup and install.
Brian Sossamon profile photo

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
No photo available

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley profile photo

Chrome Remote Desktop

Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol combined with the option to use remote desktop via proxy. For my personal needs I find using Jump Desktop better. However, for business, I turn to Bomgar.
Dustin Blad profile photo

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power profile photo

Chrome Remote Desktop

  • Being able to access remote desktop, especially in an emergency. Gives you full access to what you need in such times.
No photo available

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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