What users are saying about
81 Ratings
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Score 7.7 out of 100
97 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Anonymous | TrustRadius Reviewer

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
8.0
Chrome Remote Desktop
8.2
Screen sharing
Apple Remote Desktop
9.7
Chrome Remote Desktop
9.1
File transfer
Apple Remote Desktop
8.1
Chrome Remote Desktop
7.6
Instant message
Apple Remote Desktop
9.5
Chrome Remote Desktop
8.0
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Chrome Remote Desktop
8.7
Access to sleeping/powered-off computers
Apple Remote Desktop
6.1
Chrome Remote Desktop
8.0
Over-the-Internet remote session
Apple Remote Desktop
9.9
Chrome Remote Desktop
8.7
Initiate remote control from mobile
Apple Remote Desktop
2.5
Chrome Remote Desktop
8.6
Remote management of servers & workstations
Apple Remote Desktop
9.1
Chrome Remote Desktop
7.0
Remote Active Directory® management
Apple Remote Desktop
10.0
Chrome Remote Desktop
8.9
Centralized management dashboard
Apple Remote Desktop
7.1
Chrome Remote Desktop
7.8
Session record
Apple Remote Desktop
6.5
Chrome Remote Desktop
7.5
Annotations
Apple Remote Desktop
6.0
Chrome Remote Desktop
7.8
Monitoring and Alerts
Apple Remote Desktop
9.2
Chrome Remote Desktop
9.0
Multi-platform remote control
Apple Remote Desktop
9.9
Chrome Remote Desktop
8.4

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta | TrustRadius Reviewer

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Anonymous | TrustRadius Reviewer

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon | TrustRadius Reviewer

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Usability

Apple Remote Desktop

Apple Remote Desktop 9.5
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta | TrustRadius Reviewer

Chrome Remote Desktop

Chrome Remote Desktop 9.7
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Support Rating

Apple Remote Desktop

Apple Remote Desktop 7.2
Based on 3 answers
I've never had to get support for ARD, so I can't give a real opinion.
Isidoro &quot;Roy&quot; Jovero | TrustRadius Reviewer

Chrome Remote Desktop

Chrome Remote Desktop 5.9
Based on 8 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Implementation Rating

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
Very quick and easy install with no real issues
Kevin B. Richardson II | TrustRadius Reviewer

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley | TrustRadius Reviewer

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power | TrustRadius Reviewer

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apple Remote Desktop
8.4
Chrome Remote Desktop
9.2

Likelihood to Renew

Apple Remote Desktop
10.0
Chrome Remote Desktop
7.0

Usability

Apple Remote Desktop
9.5
Chrome Remote Desktop
9.7

Support Rating

Apple Remote Desktop
7.2
Chrome Remote Desktop
5.9

Implementation Rating

Apple Remote Desktop
10.0
Chrome Remote Desktop
10.0

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