What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

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Top Rated
70 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
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Score 8.1 out of 101

VNC Connect<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
70 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

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Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

VNC Connect

VNC Connect works really well on computers connected both within the same local area network and when located outside the office connected via the internet. With VNC Connect, you can remotely access a computer and perform all functions as if you're sitting right in front of it. It also can be used as a training tool to show the person sitting at the computer the steps to take to execute and perform a task. I would not use VNC Connect to remotely access a computer that has the screen left on to perform confidential tasks on it that I don't want others to visually see. Unfortunately, there isn't a method like when you are using Windows Remote Desktop Services where the screen is blanked out to prevent others from viewing your connection.
Paul Li profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
VNC Connect
7.5
Screen sharing
Apple Remote Desktop
9.0
VNC Connect
9.4
File transfer
Apple Remote Desktop
8.7
VNC Connect
6.7
Instant message
Apple Remote Desktop
8.4
VNC Connect
7.8
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
VNC Connect
8.1
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
VNC Connect
8.9
Over-the-Internet remote session
Apple Remote Desktop
8.1
VNC Connect
8.6
Initiate remote control from mobile
Apple Remote Desktop
3.9
VNC Connect
8.1
Remote management of servers & workstations
Apple Remote Desktop
8.4
VNC Connect
6.3
Remote Active Directory® management
Apple Remote Desktop
9.4
VNC Connect
Centralized management dashboard
Apple Remote Desktop
7.9
VNC Connect
7.2
Session record
Apple Remote Desktop
6.8
VNC Connect
7.0
Annotations
Apple Remote Desktop
6.3
VNC Connect
6.5
Monitoring and Alerts
Apple Remote Desktop
6.2
VNC Connect
7.0
Multi-platform remote control
Apple Remote Desktop
5.3
VNC Connect
6.4

Pros

  • Providing a one-stop shop for doing a variety of troubleshooting tasks
  • Presenting its functions and tools in a clear and useful manner
  • Offering reporting capabilities
  • Supporting macOS in small deployments
No photo available
  • Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
  • Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
  • It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.
Richard Russell profile photo

Cons

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
No photo available
  • There is nothing I can think of that I really dislike about the product.
Richard Russell profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
VNC Connect7.0
Based on 7 answers
It doesn't have a feature that TeamViewer has.
Michael Mei profile photo

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
VNC Connect8.0
Based on 2 answers
It doesn't have many features, so whatever features there are, are pretty easy to understand.
Michael Mei profile photo

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
VNC Connect7.0
Based on 1 answer
So far we've figured out the issue we have, haven't called support yet.
Michael Mei profile photo

Online Training

No score
No answers yet
No answers on this topic
VNC Connect7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley profile photo

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
VNC Connect9.0
Based on 1 answer
No problem at all, love the product.
Michael Mei profile photo

Alternatives Considered

I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
No photo available
If you do not have a working internet connection, you can rule LogMeIn out as it is not a viable solution! NetSupport is fairly more advanced and has many more capabilities that VNC does not support so this is not a fair comparison!
Miguel Nuñez profile photo

Return on Investment

  • I feel we have made some significant compromises in the security of our macOS deployment to continue supporting Apple Remote Desktop
  • At the same time, Apple Remote Desktop has provided remote access to workstations without providing access to more privileged pieces of our deployment (scripts, packages, et cetera)
  • It is a relatively easy program to learn and teach new staff how to use
  • There is a significant lack of auditing capabilities, and a bad actor (whether that is an employee or anyone else) could cause significant damage with relative ease
No photo available
  • For the small yearly fee, VNC is a huge positive return on investment since our company relies on remote work and support to function.
Nicholas Bates profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VNC Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details