Arena.im vs. LiveAgent
Arena.im vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Arena.im | N/A | Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers. | $99 per month | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Discounts available for annual subscription. | — | ||||||||||||||
More Pricing Information |
Arena.im | LiveAgent | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Arena.im | LiveAgent | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Arena.im | LiveAgent | |
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Likelihood to Recommend | 8.7 (3 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Arena.im | LiveAgent | |
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Likelihood to Recommend | Arena.im | QualityUnit, LLC |
Pros | Arena.im | QualityUnit, LLC |
Cons | Arena.im | QualityUnit, LLC |
Likelihood to Renew | Arena.im No answers on this topic | QualityUnit, LLC |
Usability | Arena.im No answers on this topic | QualityUnit, LLC |
Support Rating | Arena.im No answers on this topic | QualityUnit, LLC |
Implementation Rating | Arena.im No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Arena.im | QualityUnit, LLC |
Return on Investment | Arena.im | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |