What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
221 Ratings

Ascentis

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
221 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101

Likelihood to Recommend

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher profile photo

Feature Rating Comparison

Human Resource Management

Ascentis
7.1
Employee demographic data
Ascentis
8.0
Employment history
Ascentis
7.8
Job profiles and administration
Ascentis
7.2
Workflow for transfers, promotions, pay raises, etc.
Ascentis
6.9
Organizational charting
Ascentis
5.9
Organization and location management
Ascentis
7.2
Compliance data (COBRA, OSHA, etc.)
Ascentis
6.9

Payroll Management

Ascentis
7.4
Pay calculation
Ascentis
8.1
Support for external payroll vendors
Ascentis
7.4
Benefit plan administration
Ascentis
7.0
Direct deposit files
Ascentis
8.5
Salary revision and increment management
Ascentis
7.4
Reimbursement management
Ascentis
6.4

Leave and Attendance Management

Ascentis
7.5
Approval workflow
Ascentis
7.5
Balance details
Ascentis
7.5
Annual carry-forward and encashment
Ascentis
7.6

Employee Self Service

Ascentis
7.6
View and generate pay and benefit information
Ascentis
8.0
Update personal information
Ascentis
8.3
View company policy documentation
Ascentis
7.4
Employee recognition
Ascentis
6.9
View job history
Ascentis
7.2

Asset Management

Ascentis
6.3
Tracking of all physical assets
Ascentis
6.3

HR Reporting

Ascentis
6.2
Report builder
Ascentis
6.6
Pre-built reports
Ascentis
6.5
Ability to combine HR data with external data
Ascentis
5.6

Onboarding

Ascentis
6.9
New hire portal
Ascentis
7.2
Manager tracking tools
Ascentis
6.6

Performance and Goals

Ascentis
6.2
Corporate goal setting
Ascentis
6.3
Individual goal setting
Ascentis
6.4
Line-of sight-visibility
Ascentis
6.0
Performance tracking
Ascentis
6.2

Performance Management

Ascentis
5.9
Performance plans
Ascentis
6.1
Performance improvement plans
Ascentis
6.1
Review status tracking
Ascentis
6.2
Review reminders
Ascentis
6.1
Multiple review frequency
Ascentis
5.2

Succession Planning

Ascentis
5.4
Create succession plans/pools
Ascentis
5.1
Candidate ranking
Ascentis
5.4
Candidate search
Ascentis
6.1
Candidate development
Ascentis
5.1

Recruiting / ATS

Ascentis
6.9
Job Requisition Management
Ascentis
7.2
Company Website Posting
Ascentis
7.5
Publish to Social Media
Ascentis
6.8
Job Search Site Posting
Ascentis
6.7
Duplicate Candidate Prevention
Ascentis
6.1
Applicant Tracking
Ascentis
7.3
Notifications and Alerts
Ascentis
6.5

Pros

Ascentis

  • Customer Service is #1. The consistent: turn-around time, accuracy, and abilities of the client representatives is impressive.
  • Ascentis listens to their customers' needs. One of our requests during implementation was rolled out to all clients around the time we went live. Another change we wanted to ESS was implemented overnight for a customer-wide roll-out. Their User Conference in 2013 was most worth-while.
  • The Ascentis Payroll System increased the efficiency of our department. We also increased the satisfaction of our employees and IT Department!
  • The Ascentis Third Party Check system streamlined garnishment deduction accuracy, reporting and payments. (This was one of our RFP points that only Ascentis could accommodate in the fashion desired.)
  • System Import/Export capabilities are very strong and user-friendly. Able to quickly turn-around bonus payrolls, incentive payrolls, adjustment checks for grossing up gift cards, Third Party Sick entries, etc.
Dottie Abston, CPP profile photo

Cons

Ascentis

  • There were some minor "nice to haves" that Ascentis could incorporate into their system for users. Most of these suggestions are being included in their upcoming release of Ascentis Payroll. (So minor, I can't even remember what we suggested.)
  • We ran into only one unique multiple garnishment scenario that required us manually review the one employee. (Very minor, compared to prior vendor system calculations.)
Dottie Abston, CPP profile photo

Likelihood to Renew

Ascentis

Ascentis 5.7
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo

Usability

Ascentis

Ascentis 7.0
Based on 8 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo

Support

Ascentis

Ascentis 7.2
Based on 104 answers
With most issues, Ascentis support is very responsive and helpful, however when the issue is one that requires technical review and/or support, there is rarely any follow-up or response. The issues with the electronic transmittal of benefit information to carriers was one that after 1.5 years has yet to be resolved and follow-up from Ascentis on the status has been minimal. I have only receive information after repeated complaints were filed and escalated to top management.
Kelly C. Neill, SPHR profile photo

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

Online Training

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

Implementation

Ascentis

Ascentis 6.4
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

Alternatives Considered

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP profile photo

Return on Investment

Ascentis

  • Hmm - it projects a level of professionalism to staff and third parties. Many of our 'sister-agencies' do not have HR software at all.
  • As stated - we were excited about the idea of scheduling through NovaTime but it became a costly venture to customize - and there were a lot of grey promises on both sides.
iain Stephen profile photo

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison